I would highly recommend this place for families looking for a quieter place to stay. The one bedroom suite was surprisingly affordable for how big it was, and within 20 minutes, the staff had brought up an extremely comfortable rollaway bed, microwave, and mini fridge, which was very helpful since we were traveling with a toddler. The standout for us was the service at the coffee bar in the mornings! They were extremely kind and even gifted our kids some snacks on our last day when it was obvious we were checking out. We will definitely be returning when we come to Chicago again!
Charity
於 2025 年 7 月住了 5 晚
4/10 欠佳
Daryl
商務旅客
2025 年 7 月 22 日
不滿:整潔度、職員與服務和住宿狀況
There were several balls of hair and multiple pieces of garbage in several areas of the room. Not in plain sight but if you looked behind a chair or in a drawer. Reception was slow and understaffed. Services were basically non existent. Text message platform as advertised was unresponsive. Baggage storage staff went missing for 30 mins resulting in a transportation issue. Housekeeping was unresponsive. Two room service meals were below typical Fairmont quality: soup was so salty to the point of burning ones mouth (inedible) and the bread for the sandwich was stale. After 48 hours I have yet to receive an invoice. This all was extremely disappointing considering the consistency of the Fairmont management experiences we’ve had in the past. I would say stick with Faimint but avoid this location.
Daryl
於 2025 年 7 月住了 3 晚
4/10 欠佳
sameena
家人同遊
2025 年 7 月 21 日
讚好:整潔度、設施服務和住宿狀況
The property is beautiful, conveniently located and clean however I had booked a room at this hotel solely because I needed a room with two double beds. Upon check-in, there were no rooms with double beds available and so a member of our party was forced to sleep on a pullout couch. I do not feel that it is an acceptable solution for an adult to sleep on a pullout couch when they are paying at a certain price point. I have stayed at this hotel in the past, but do not know whether I will be booking another stay based on this experience.
sameena
於 2025 年 7 月住了 1 晚
10/10 優異
Robert
親子同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel. I would recommend adding a pillow top to the bed
Robert
於 2025 年 7 月住了 2 晚
10/10 優異
Ervin (Neenah)
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful with excellent amenities
Ervin
於 2025 年 7 月住了 2 晚
10/10 優異
Rajeev Menon
家人同遊
2025 年 7 月 20 日
讚好:設施服務
Nice place to stay and explore Chicago.
Rajeev Menon
於 2025 年 7 月住了 1 晚
6/10 一般
Rebecca (Seattle)
伴侶同遊
2025 年 7 月 20 日
讚好:整潔度
Room needs maintenance. Cracked floor tile, worn out tile grout, water damage in bathroom, damaged walls. No charging plug ins, sparse furnishings (no arm chair or side table, just a sad sort of dining chair).
Rebecca
於 2025 年 7 月住了 1 晚
6/10 一般
Tuo
2025 年 7 月 19 日
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
location is unbeatable, the beddings have the smell of sweating. limited water supply, feels like in african
Tuo
於 2025 年 7 月住了 1 晚
6/10 一般
My Phung
多人同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was a little above average. You get a room credit for certain areas of the hotel with your stay which was appreciated as we utilized for breakfast before heading out for the day. The staff was friendly and courteous.
Our room had a nice view however we had to get our sheets changed the first day we got there because one of the beds had obvious stains and the other was full of hair (not just one or two here and there). We ran out of shampoo, conditioner and body wash by our last day because they weren’t refilled.
When I checked out, I was told I’d get an email with my receipt. I didn’t. I called the hotel twice a few hours later to confirm my email address and still haven’t received it.
I just expected a little from a Fairmont hotel. Not sure I’d stay again.
My Phung
於 2025 年 7 月住了 2 晚
10/10 優異
Tega
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not bad
Tega
於 2025 年 7 月住了 2 晚
10/10 優異
Denaysia
家人同遊, 多人同遊
2025 年 7 月 17 日
讚好:職員與服務、設施服務和住宿狀況
I had a great stay. No complaints. The staff was great.
Denaysia
於 2025 年 7 月住了 2 晚
6/10 一般
Patrick (Bellevue)
多人同遊
2025 年 7 月 15 日
The TV didn't work and made a hissing sound and the tub took hours to drain after being filled. Not big deals overall, but when I mentionned it a check-out, the staff member only said sorry and did not make a note of the issues. Presumably they will get fixed when someone complains more aggressively.
Patrick
於 2025 年 7 月住了 1 晚
10/10 優異
Ashley
親子同遊
2025 年 7 月 15 日
讚好:整潔度、設施服務和住宿狀況
I would 100% recommend this hotel everything exceeded my expectations. The staff were amazing. And if there was an inconvenience, they made sure to make up for it by far. A huge shout out to their employee Kenton!!
Ashley
於 2025 年 7 月住了 2 晚
10/10 優異
Ashley
伴侶同遊
2025 年 7 月 14 日
讚好:整潔度、設施服務和住宿狀況
Gorgeous rooms, attentive staff. Close to every attraction you would like to see . Also the Toto Restaurant on first floor was very good.
Ashley
於 2025 年 7 月住了 2 晚
6/10 一般
Yasmeen
多人同遊
2025 年 7 月 14 日
讚好:整潔度和住宿狀況
Room were nice. However property had unexpected fees as well as rude security. Rooms had no refrigerator or microwave.
Yasmeen
於 2025 年 7 月住了 3 晚
10/10 優異
Sanjit
家人同遊
2025 年 7 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were incredible and very helpful. The room was a great size and the bathroom as well and the lobby was nice. It is walkable to the river walk and other restaurants
Sanjit
於 2025 年 7 月住了 2 晚
10/10 優異
Koji
親子同遊
2025 年 7 月 13 日
讚好:整潔度、設施服務和住宿狀況
We recently stayed during a trip from Washington DC. The staff were friendly and attentive and our room was clean and comfortable. The hotel’s location is excellent. It is close to Millennium Park Lake Michigan and the Magnificent Mile. It was easy to explore the city and find nearby restaurants and shops. The room had everything we needed and the hotel’s amenities including the fitness center and dining options added to a pleasant stay. I would recommend the Fairmont Chicago to anyone visiting the city.
Koji
於 2025 年 5 月住了 2 晚
8/10 不錯
Lisa
伴侶同遊
2025 年 7 月 12 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Difficulties with the air conditioner and decreased cleaning in room bathroom decreased rating
Lisa
於 2025 年 7 月住了 3 晚
10/10 優異
JOSE ALBERTO GERARDO
2025 年 7 月 11 日
讚好:整潔度、設施服務和住宿狀況
We enjoy our stay at firemont only that the hotel looks a bit old but in general It was good
JOSE ALBERTO GERARDO
於 2025 年 7 月住了 5 晚
8/10 不錯
Juanita
家人同遊
2025 年 7 月 10 日
讚好:住宿狀況
Great view and close to areas of interest as of walking distance
Juanita
於 2025 年 7 月住了 3 晚
10/10 優異
Chaz-Elliot
多人同遊
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
Nice hotel in the heart of the city. Accessibility is key and this location was perfect. Clean room. Nice bathroom. Everything was great.
Chaz-Elliot
於 2025 年 7 月住了 2 晚
8/10 不錯
Myra
多人同遊
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
La conciergerie était hors pair. Le service de house keeping aussi.