Stayed at the Hyatt near Naperville, Chicago. The hotel was okay, but the service left a lot to be desired. Gee at check-in was amazing—super helpful and friendly, even brought our luggage to the room.
Unfortunately, the front desk staff were quite rude and unhelpful. We stayed for three nights and despite multiple requests, our room was never cleaned. Their response was dismissive, and we had to stay in a messy room the entire time. Not the experience we expected.