Excellent location, room is a little bit small but the breakfast is excellent
Xuan
於 2025 年 7 月住了 1 晚
6/10 一般
Ellen
2025 年 7 月 22 日
不滿:職員與服務和住宿狀況
Room
Ellen
於 2025 年 7 月住了 3 晚
10/10 優異
Symaria
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Will be back
Symaria
於 2025 年 6 月住了 1 晚
4/10 欠佳
Alexandrea
伴侶同遊
2025 年 7 月 21 日
讚好:職員與服務
Disappointed with room received after checking in. We were to be upgraded to the deluxe king suite instead of receiving a reimbursement for breakfast as we were checking out prior to breakfast being served. We instead received no reimbursement and was placed in a demoted room the standard double queen.
Alexandrea
於 2025 年 7 月住了 1 晚
6/10 一般
Shihhan
2025 年 7 月 21 日
讚好:整潔度和住宿狀況
The front desk staff was busy and put me on the waiting line but it got disconnected. Later when I called back, she never replied or connect me back. it was disappointing.
Shihhan
於 2025 年 7 月住了 1 晚
8/10 不錯
Olajuwon
伴侶同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice.
Olajuwon
於 2025 年 7 月住了 1 晚
10/10 優異
Maya
多人同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and sleek with kind staff
Maya
於 2025 年 7 月住了 2 晚
10/10 優異
Gwendolyn
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was very clean. Inside and outside was very clean. It’s conveniently located near tons of shopping and dining options. It’s also located near several family attractions. I was there for a family reunion and everyone enjoyed their stay. My only issue was the bed was NOT comfortable. I did manage to get some sleep though. The check in receptionist named Kam was an absolute charm. She was very attentive helpful and accommodating. She was the best representation of the hotel and I hope she gets the recognition she deserves. If I were to return to this particular hotel it would be because of Kam. She’s the best!
Gwendolyn
於 2025 年 7 月住了 3 晚
8/10 不錯
Nancy
家人同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務和設施服務
Property was great. Staff was welcoming and accommodating to our needs. It’s also a plus that it’s close to shopping and restaurants.
Nancy
於 2025 年 7 月住了 1 晚
10/10 優異
Jayshri (Kingwood)
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly and responsive staff
Jayshri
於 2025 年 7 月住了 1 晚
2/10 很差
Harsh
2025 年 7 月 12 日
讚好:整潔度和住宿狀況
Good
Harsh
於 2025 年 6 月住了 1 晚
10/10 優異
Toral
家人同遊, 親子同遊
2025 年 7 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is excellent. Reception and Lobby are beautiful. Staff was kind and responsive.
Toral
於 2025 年 7 月住了 1 晚
4/10 欠佳
Bhumika
親子同遊
2025 年 7 月 7 日
不滿:整潔度和設施服務
Very bad management & housekeeping service. Front desk not doing their job either if you complain. Can’t recommend to anyone. Hyatt place is better than Regency.
Bhumika
於 2025 年 7 月住了 2 晚
2/10 很差
Bhumika
家人同遊, 親子同遊
2025 年 7 月 7 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Terrible Housekeeping service. Can’t recommend to anyone. We were there for one week & housekeeping only came twice to clean the room. We have to keep calling front desk but no one shows up. We tried telling housekeeping staff when we saw them doing other rooms so they said call front desk.
Been to so many big name hotels but never had this bad experience!!! Even room amenities are not that good either. Poor management!!!!
Bhumika
於 2025 年 7 月住了 1 晚
10/10 優異
Susila D
2025 年 7 月 4 日
Susila D
於 2025 年 6 月住了 2 晚
10/10 優異
Jennifer
2025 年 7 月 3 日
Nice, quiet, clean rooms
Jennifer
於 2025 年 6 月住了 1 晚
10/10 優異
Earl
商務旅客
2025 年 7 月 2 日
讚好:整潔度、設施服務和住宿狀況
Always a pleasure
Earl
於 2025 年 6 月住了 1 晚
10/10 優異
Yovonka (Kalamazoo)
家人同遊
2025 年 6 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very close to everything!!!
Yovonka
於 2025 年 6 月住了 2 晚
10/10 優異
CJ
2025 年 6 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very courteous staff
CJ
於 2025 年 6 月住了 1 晚
8/10 不錯
Judd
2025 年 6 月 30 日
Judd
於 2025 年 6 月住了 3 晚
10/10 優異
Latiyah
伴侶同遊
2025 年 6 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice outdoor sitting area
Latiyah
於 2025 年 6 月住了 1 晚
4/10 欠佳
Jeremy (Glenview)
伴侶同遊
2025 年 6 月 29 日
不滿:職員與服務和住宿狀況
Room was not as advertised. We were "stuck" in a dungeon hallway, below the first floor. The room hadn't been updated in I don't know how long. The bathroom was smaller than a closet and the room had 1 desk chair to sit in, no closet, just a free standing armoire.
The room also had a connecting attached, which left the light on all night and with the giant gap around the door, lit up our room like we had our lights on.
Definitely not what we expected from a Hyatt Regency.