“I was not informed that the rooftop was closed, which was the primary reason my wife and I came there to enjoy the Labor Day weekend. The closure was completely unreasonable, and I am very unhappy about it. It is frustrating that the opening hours for the rooftop are not included in the hotel details, and instead, they are listed on a separate site. I checked the rooftop website to see the drinks and the food, but I still didn't see it or consider looking for it. I am extremely upset by this……
“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……
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