We had a reservation many weeks in advance. When we arrived (early), we inquired in person for early check in. They confirmed our room, but said to come back after 4 pm. When we did so, they informed us that there was no room available any longer. I asked and the desk clerk said it happens fairly often and that very night they had turned away 10 parties with reservations.
Quintin
於 2025 年 7 月住了 1 晚
2/10 很差
raymond
商務旅客
2025 年 7 月 24 日
不滿:整潔度、設施服務和住宿狀況
Not ready or clean, the only good thing was the shuttle on time and prompt
raymond
於 2025 年 7 月住了 2 晚
6/10 一般
Amy
家人同遊
2025 年 7 月 24 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
This property was old and dated. My room had a big wet spot on the carpet and smelled horrible. I complained twice about it and nothing was done. The towels used by previous guest were also still hanging in the bathroom. In the 2nd room I reserved there was mold in the bathroom.
Amy
於 2025 年 7 月住了 1 晚
8/10 不錯
Renee
家人同遊
2025 年 7 月 21 日
讚好:整潔度和職員與服務
不滿:設施服務
We always stay at the crown plaza when we fly out of Cleveland. This time there was no soaps or blow dryer. Room was bare of anything that we would normally use. This place does need upgrades.
Renee
於 2025 年 7 月住了 1 晚
6/10 一般
Hanifah
家人同遊
2025 年 7 月 21 日
讚好:整潔度和職員與服務
I DID LIKE TO LOCATION BEING CLOSE TO THE CLEVELAND AIRPORT. SHUTTLE WAS AWESOME.
NEEDED: UPDATED CARPET, BATHROOM FACILITIES, THE LIQUID CONTAINERS FOR BATHING WERE EMPTY. THANKS FOR THE PRICING.
Hanifah
於 2025 年 7 月住了 1 晚
8/10 不錯
Jill
多人同遊
2025 年 7 月 20 日
不滿:住宿狀況
Hotel could use a remodel and the night reception desk could use more personality. Great location and nice shuttle service plus no parking fee.
Jill
於 2025 年 7 月住了 3 晚
6/10 一般
Jessica Danyelle
家人同遊
2025 年 7 月 20 日
讚好:職員與服務
We had several issue's with the room key not working.
Jessica Danyelle
於 2025 年 7 月住了 2 晚
2/10 很差
Beverly
家人同遊
2025 年 7 月 19 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The elevators were extremely slow, sink didnt drain, was cracked, holes in bathroom door. Other rooms in bad condition, missing doorknob. Overall maintenance needed.
Beverly
於 2025 年 7 月住了 3 晚
8/10 不錯
Gary
家人同遊
2025 年 7 月 14 日
讚好:整潔度、職員與服務和設施服務
Angie in the lounge is excellent. We really appreciated her professionalism
Gary
於 2025 年 7 月住了 1 晚
6/10 一般
Matthew
商務旅客
2025 年 7 月 6 日
Paid for a balcony room but there were no available. They told me that Expedia should not sold it to me and I should take it up with them.
Matthew
於 2025 年 7 月住了 1 晚
4/10 欠佳
Landre
家人同遊
2025 年 7 月 1 日
不滿:整潔度、設施服務和住宿狀況
While the staff member at the checkin desk was friendly, the hotel itself is dingy, had multiple strange smells, and the rooms overall need some TLC. There were piles of trash, towels and other debris in the hallway when we arrived around 6 PM. These piles were eventually cleaned up but definitely not a good impression.
Landre
於 2025 年 6 月住了 1 晚
6/10 一般
george
家人同遊
2025 年 6 月 29 日
不滿:職員與服務
Website says checkin starts at 3, we arrived at 2.30 and were told that 3.30 was earliest checkin. We returned at 9pm and were told to wait to see if there were any clean rooms. While we waited there were people waiting at the front desk because they did not have toilet paper in their rooms. As i got our room the clerk told the other clerk to cancel any outstanding reservations that were not made directly with the hotel. I was told that i was lucky with my expedia reservation. I was charged an additional $50 at registration. Now the room was quiet, comfotable, and quite adequate.
george
於 2025 年 6 月住了 1 晚
6/10 一般
Angie
家人同遊
2025 年 6 月 29 日
讚好:職員與服務和設施服務
They should improve the cleaning and there was no shower gel.
Angie
於 2025 年 6 月住了 1 晚
6/10 一般
Edward
2025 年 6 月 29 日
不滿:住宿狀況
Elevator issues
Edward
於 2025 年 6 月住了 1 晚
4/10 欠佳
Peter (Las Vegas)
2025 年 6 月 26 日
讚好:整潔度和職員與服務
不滿:住宿狀況
Older hotel that needs a refresh. Two elevators not in service and the third is in poor condition. The room was dated and lacked hot water. The restaurant was good.
Peter
於 2025 年 6 月住了 1 晚
6/10 一般
Jason
2025 年 6 月 23 日
不滿:職員與服務
The restaurant staff seemed understaffed and unprepared for the traffic of a film festival.
Many of the convention rooms and areas had very poor air conditioning, and were quite hot.
Jason
於 2025 年 6 月住了 3 晚
2/10 很差
Tim
2025 年 6 月 22 日
不滿:整潔度和住宿狀況
It was very old, very beaten up and needs a complete update
Tim
於 2025 年 6 月住了 1 晚
10/10 優異
Matthew
2025 年 6 月 21 日
讚好:整潔度、設施服務和住宿狀況
Great shower. Comfortable bed.
Matthew
於 2025 年 6 月住了 2 晚
10/10 優異
Natalie Marie
2025 年 6 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wow my experience was extremely positive with this hotel and Staff from reserving to actually staying. I would recommend 100% this is what I call a Great service!! Thank you to the staff and the General Manager.
Natalie Marie
於 2025 年 6 月住了 1 晚
10/10 優異
Laura
2025 年 6 月 15 日
讚好:整潔度、職員與服務和住宿狀況
Laura
於 2025 年 6 月住了 1 晚
10/10 優異
Sio
2025 年 6 月 15 日
Sio
於 2025 年 4 月住了 1 晚
2/10 很差
Victoria
家人同遊
2025 年 6 月 10 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The cabinet was broke, couldn’t really watch anything on tv it was on antenna and the signal wasn’t strong enough, furniture was dirty dirty towels hanging in bathroom hardly any toilet paper took over an hour to get more. Hotel has 3 elevators only one worked and that was scary. Front desk people not friendly at all. Pool had pad lock on it. I will never go there again. It is hard to believe that the military use it for applicants. I would never recommend it to anyone.
Victoria
於 2025 年 6 月住了 1 晚
2/10 很差
Alurra
2025 年 6 月 10 日
Alurra
於 2025 年 6 月住了 2 晚
10/10 優異
Kimberly
2025 年 6 月 9 日
Kimberly
於 2025 年 6 月住了 1 晚
2/10 很差
Michael
家人同遊
2025 年 6 月 6 日
不滿:整潔度、設施服務和住宿狀況
Pool was shut down my entire stay! Staff was rude about it kept giving the run around. Sad kid who didn’t get to swim after softball tournaments!