The front desk is not so nice and will treat you differently according to color.
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10/10 超赞
Marlys,Jamestown
与家人出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at Hampton Inn downtown Cleveland has gone beautifully. The facility is clean, quiet, and comfortable. The aspect that puts this visit in an even higher category is the customer service reps. Upon our arrival we were greeted by two friendly, helpful associates. The warm welcome we received from these two people set the tone for a wonderful stay. Thank you Cat and HD.
Marlys
2025 年 7 月入住 1 晚
4/10 很差
John
与配偶出行
2025 年 7 月 25 日
满意:清洁度
不满意:住宿条件和设施,服务设施
It had a walkable location. The housekeeping and valet service was good. The front customer service desk was awful and the breakfast was too.
John
2025 年 7 月入住 4 晚
4/10 很差
Marjorie
2025 年 7 月 23 日
不满意:员工和服务
All 3 Elevators were not working for 1 day; mopped lobby floor while guests were eating breakfast.
Marjorie
2025 年 6 月入住 3 晚
10/10 超赞
Shirley
团体旅客
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the proximity to Hall of Fame and Lake Erie. Hard to land a place to park when giving my car to valet as not enough people working in valet. Better on second day. Staff was friendly , courteous and clearly wanted you to be satisfied. I would definitely stay here again.
Shirley
2025 年 7 月入住 2 晚
10/10 超赞
William
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The facility itself was very pleasant, but the highlight was the staff they were absolutely fantastic and went above and beyond to ensure sure your stay was an enjoyable one.
William
2025 年 7 月入住 2 晚
6/10 一般
Melanie
与家人及幼儿出行
2025 年 7 月 20 日
满意:住宿条件和设施,清洁度
不满意:服务设施
What they don’t tell you in the astronomical public parking garage you have to use and pay for. Don’t use the valet, the garage they use is around the corner
Melanie
2025 年 7 月入住 1 晚
10/10 超赞
Adam
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice hotel the rooms was clean and beds were very comfortable.
Adam
2025 年 7 月入住 1 晚
10/10 超赞
Ryan
商务旅客
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Valet or self park (you need to pay). Plenty of food and some shopping within walking distance - Dunkin Doughnuts and a Vietnamese Restaurant a few hundred feet away. Across the street - Subway, pizza, and more. Nice supermarket (prepared foods, snacks, alcohol, etc) less than 10 minute walk away (Heinen's).
Ryan
2025 年 5 月入住 5 晚
10/10 超赞
Lawrence
2025 年 7 月 17 日
It was great!!! Definitely coming back.
Lawrence
2025 年 7 月入住 5 晚
8/10 还可以
Matthew,Houston
与家人出行
2025 年 7 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t like the parking situation. Upon arrival, it was hard to park to register for my room. The valet service works, but it’s expensive and slow. I opted for a cheaper parking option around the corner from the hotel. I witnessed a number of guests having long waits to retrieve their vehicles. The hotel was clean with helpful and friendly staff. The breakfast was the average free breakfast.
Matthew
2025 年 7 月入住 2 晚
8/10 还可以
Andre
与家人及幼儿出行, 与家人出行, 团体旅客
2025 年 7 月 14 日
满意:住宿条件和设施,清洁度
The hotel was quiet. Staff is really friendly. Breakfast could have been better.
Andre
2025 年 7 月入住 2 晚
10/10 超赞
Russell
2025 年 7 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Overall it was nice. Homeless population in the area. Very close to R&R Hall of Fame
Russell
2025 年 7 月入住 1 晚
10/10 超赞
Wanda
2025 年 7 月 12 日
满意:清洁度、服务设施、住宿条件和设施
Excellent
Wanda
2025 年 6 月入住 2 晚
8/10 还可以
Linda
与家人出行
2025 年 7 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Breakfast was not very good
Linda
2025 年 7 月入住 1 晚
10/10 超赞
Laura
团体旅客
2025 年 7 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Laura
2025 年 7 月入住 1 晚
10/10 超赞
William,Mt. Washington
与家人出行
2025 年 7 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First trip to Cleveland and went to the zoo. Rick and Roll Hall of Fame tomorrow. Using this property as we can wall to the Hall of Fame. Pleasantly surprised by the super friendly desk staff. Room was ready, clean and in excellent condition. Close to local restaurants and other attractions.
William
2025 年 7 月入住 1 晚
6/10 一般
Amanda
与家人及幼儿出行
2025 年 7 月 7 日
满意:住宿条件和设施,清洁度
Booked this hotel on a whim while traveling through. This wasn’t our first downtown hotel stay, but it was the first time we were faced with unexpected valet parking fee of $48. We chose to pay it due to safety concerns given the time of our arrival, but that also meant we paid $48 to park our car for 6hrs while napping. Other than that, the room and facility was nice. The staff were average. Unfortunately a lot of hecklers hanging out outside the hotel and were a bit relentless but that’s not the hotels doing.
Amanda
2025 年 7 月入住 1 晚
2/10 糟糕
Curtis
与家人出行
2025 年 7 月 7 日
不满意:清洁度、服务设施、住宿条件和设施
No microwave
Curtis
2025 年 7 月入住 2 晚
6/10 一般
James
2025 年 7 月 7 日
不满意:员工和服务
Old and weathered
James
2025 年 6 月入住 3 晚
8/10 还可以
maureen,Macomb
与配偶出行
2025 年 7 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Hotel and location. Staff was very friendly and helpful. The breakfast was also great! The only complaint would be the street noise, all night long. Motorcycles, firetrucks and sirens. The windows are paper thin! I’ve stayed in many hotels in big city’s and you shouldn’t hear all that noise.
maureen
2025 年 7 月入住 2 晚
6/10 一般
Aymeric
与家人出行
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bruyant. Les mur sont fait de carton. Tu entends tout dehors et dans le hall