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关于南岭旅馆的点评

2 out of 5
南岭旅馆
32801 Lorain Rd, I-80 Exit 9 Rt 10 Exit 480, North Ridgeville, OH

点评

5.4
10 分 - 超赞。45 条好评，共有 380 条点评" "
8 分 - 还可以。73 条好评，共有 380 条点评" "
6 分 - 一般。72 条好评，共有 380 条点评" "
4 分 - 很差。85 条好评，共有 380 条点评" "
2 分 - 糟糕。105 条好评，共有 380 条点评" "

5.4/10

清洁度

6.4/10

员工和服务

5.2/10

服务设施

5.2/10

住宿条件和设施

5.2/10

环保

点评

6/10 一般

Brandon

团体旅客
Hotel couldn’t provide extra pillows. The pillows on the bed were extremely thin and uncomfortable
2024 年 5 月入住 2 晚

10/10 超赞

Ravi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Scott

2024 年 4 月入住 1 晚

10/10 超赞

samir

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Keep up the good work
2024 年 4 月入住 1 晚

2/10 糟糕

craig

不满意：服务设施
Was horrible. Ants, bed bugs, water threw the ceiling, tub looked never washed, walls never washed. They refunded all my money. P
2024 年 4 月入住 1 晚

8/10 还可以

Kiona M

与家人及幼儿出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
Decent stay hotel could use a good cleaning ok for last minute booking
2024 年 4 月入住 2 晚

2/10 糟糕

Adrian

不满意：清洁度
Poor
2024 年 4 月入住 3 晚
Sunny 于 2024年04月12日 的回复
Thank you for your feedback, We apologize for the experience you had and hope you give us another opportunity to turn this experience around

10/10 超赞

Tina

2024 年 3 月入住 1 晚

2/10 糟糕

Rolando

不满意：清洁度、员工和服务、住宿条件和设施
El cuarto tenia mal olor
2024 年 3 月入住 1 晚
Neema 于 2024年04月9日 的回复
Thank you for the review, we apologize for the issue you experienced, We are working hard to fix this issue.

4/10 很差

Cheryl

与配偶出行
不满意：服务设施
The only thing I didn't like waas expedia service. Charged my card from booking online but did not go through to hotel that it showed no good at the ho er els end. Trying to get my money back for I was not going to have to pay twice for expedia error, especially when I received confirmations by text and email and now this survey. Was also told there would be cereals oatmeal and that for breakfast and all we received was a paper bag with a yogart, plastic spoon, a fruit punch a rice krispy treat and a chewy bar big difference for what we were told. The hotel could use some revamping. Old
2024 年 2 月入住 1 晚
Neema 于 2024年04月9日 的回复
Thank you for your feedback, we apologize for this system issue, we always try our best to make the checkin experience seamless however sometimes this cannot be avoided, we will work hard to fix this going forward.

2/10 糟糕

Jillian

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Neema 于 2024年04月9日 的回复
Thank you for your review, we apologize for the issues you experienced and hope you give us another opportunity in the future to turn this around

4/10 很差

Luis

不满意：住宿条件和设施，清洁度
2024 年 1 月入住 6 晚
Neema 于 2024年04月9日 的回复
We apologize for the issues you experienced, we will work hard to fix the things you identified and hope you give us another opportunity in the future to turn this experience around

10/10 超赞

真实旅客

商务旅客
Overall a good stay.
2024 年 2 月入住 2 晚
Sunny 于 2024年04月12日 的回复
Thank you for your review we really appreciate it and We hope to see you again soon

2/10 糟糕

Chad

不满意：服务设施
Didn't
2024 年 1 月入住 3 晚

2/10 糟糕

Michael

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are on phones while dealing with customers and treat customers as a distraction. The first room we were assigned had no remote for the tv, a random lamp sitting forgotten and unplugged in the room, garbage from previous tenants, and the smoke detector torn off the ceiling and placed in a drawer, leaving exposed wires. The fixtures in the bathroom weren't attached to the walls. Slime literally dripped down the walls next to the beds. Toenail clippings and all manner of large debris lined the walls and furniture on the carpet and clear signs of bedbugs abounded. They reassigned us to a second room, regarding us as a nuisance and the second room was almost as bad as the first. Slimy walls with goo dripping down them, filthy floors and this time no shower curtain. We had to carefully treat all our clothes for bedbug prevention, since there is obviously no one vacuuming between stays. I certainly do not believe this is legally compliant with basic hygienic regulations. And there's a big sign saying "no refunds after check-in" to ensure you pay them even if you see the room and try to run. 0/5 stars. Easily the worst hotel I've ever seen in my 40 years alive.
Sunny 于 2024年04月12日 的回复
Thank you for your feedback, We will work hard to fix the things you identified and hope you give us another opportunity in the future to turn this experience around

8/10 还可以

elizabeth

2023 年 12 月入住 1 晚
Sunny 于 2024年04月12日 的回复
Thank you for your review we really appreciate it and we hope to see you again soon

10/10 超赞

Jason

2023 年 12 月入住 1 晚
Sunny 于 2024年04月12日 的回复
Thank you for your review, We are gald you enjoyed your stay with us and hope to see you again soon

2/10 糟糕

jane

团体旅客
The hotel was not very clean. They had no extra pillows. The ice machine was broken, the water filling station was broken and the washer and dryer was out of order. They also collected hundred dollars for incidentals and actually charge the credit card and I really hope that they credited back to my card in a few days, it was not worth the money in anyway the room smelled bad and the pillowcases were stained
2023 年 12 月入住 1 晚
Sunny 于 2024年04月12日 的回复
Thank you for your review, We apologize for the difficulties you experienced we will work hard to fix the things you identified, we hope you give us another opportunity in the future to turn this experience around

2/10 糟糕

David

带宠物出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They charge u different prices every time first it was a $25 refundable deposit for my dog then it was $20 extra each day then it was $20 plus a $100 deposit these peoples are very slow and they always say there is no management around to talk don’t go to this place it is terrible
2023 年 11 月入住 2 晚
Sunny 于 2024年04月12日 的回复
Thank you for your review, we apologize for the issues you experienced and will work hard to fix the things you identified, We hope you give us another opportunity int he future to turn this around

2/10 糟糕

JUNE

与配偶出行
不满意：员工和服务，清洁度
i didn't like anything about the property. it was dirty, dusty. the walls adjascent to the beds toilets were very dirty, like some sat there and spit on them. which when i looked it up i found out was bed bug matter. my husband and i checked into room 101 first. i wanted to take a shower. the bathtub was so dirty, it was black. the tub liner was so dirty, it looked like it hadn't been cleaned at least a year. I had the head house keeper come down and look at it. and when she did, i found out that she didn't speak english. she did however had an interpreter with her. I showed them around and made sure they knew how dirty it was. the interpreter asked me "so what do you want us to do"? I said what do you want me to do? I said get us a clean room. they put us in room 110. that wasn't much better. the night before we checked out (friday night) there was a family of 4 arguing with the desk clerk. we listened for a few minutes. when we tried to walk by, the gentleman arguing with the clerk looked at us and said "there are bed bugs in this hotel) at that point, we went into our room and pulled the bed apart. this is what we found; I took the pillow cases of and found that they were very dirty with what looked like sweat stains. I took the bed apart, and this is what i found; both the top sheet and fitted sheet were badly stained, each layer below that there was a zip up mattress cover. i checked the mattress. there was what looked like small apple seed
2023 年 11 月入住 4 晚

2/10 糟糕

Elizabeth，Caguas

满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
Deficiente en limpieza, Mal olor en areas comunes.
2023 年 10 月入住 3 晚

2/10 糟糕

America

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is very dirty as soon you open lobby doors the smell carpets were very dirty floors the give a room and as soo. As he opens the door all the sheets were stained sofa stained hair in the bathroom u imagine the time i got at the hotel at 2 am so i left and got another hotel
2023 年 10 月入住 3 晚

2/10 糟糕

DeJuan

不满意：员工和服务
2023 年 10 月入住 1 晚

4/10 很差

Aundrea

与配偶出行, 商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
No breakfast. No wifi. No maid service. No ice. Seem to have an issue with potable water. Room was clean.
2023 年 10 月入住 2 晚

2/10 糟糕

Daniel

不满意：员工和服务，清洁度
This place is a dump!! Advertised wifi... there was none. Entire place was run down; doors insecure, bathroom unsanitary, furniture damaged, paint peeling lamps not working, looked like mold growing on bathroom ceiling so I didn't attempt to use the shower.. Looked as if it had been flooded. Never again. If this is Wyndham quality, I'm going Marriott.
2023 年 10 月入住 1 晚

4/10 很差

Mike

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
No elevator. No wi-fi. Carpet in upstairs hall was stained and disgusting. I thought Super 8 had higher standards than this. I will think twice before I book another Super 8
2023 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Lovely staff with friendly interactions
2023 年 10 月入住 4 晚

2/10 糟糕

Steven

与家人出行
不满意：住宿条件和设施，清洁度
This was one of the worst stays we have ever had at a motel. The bathroom was not clean, and all the furniture was literally falling apart. "Breakfast" was a rationed small granola bar, small yogurt, and a child's juice box. The wifi was also not working. The man at the desk who checked us in and out was nice, but that is all I can say that was good.
2023 年 10 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rotten smelly cesspool.
Worst hotel I've ever stayed at. The whole hotel smelled horrible, but the rooms were unbearably rotten smelling, like a corpse in the summer heat. The whole place was filthy, the furniture in the room was falling apart. The toilet and sink leaked all over the bathroom floor. No WiFi, no hot water. Absolutely disgusting and horrid. The room was also infested with fleas.
2023 年 9 月入住 4 晚

4/10 很差

Anna

2023 年 9 月入住 1 晚

10/10 超赞

Bryce

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Greatness
2023 年 9 月入住 4 晚

4/10 很差

Kurt

不满意：住宿条件和设施，清洁度
2023 年 9 月入住 1 晚

2/10 糟糕

Paul

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very dirty, hallway smelled like drugs, didn't offer breakfast like it said. Front desk staff weren't very friendly. Room had what looked like food on the ceiling and wall tub was dirty. Wouldn't stay there again.
2023 年 9 月入住 1 晚

4/10 很差

William

2023 年 9 月入住 3 晚

2/10 糟糕

Dominique de

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was a lot of black hair in the bath tub, we saw bugs on the walls. The floor was dirty. The pillows had a huge yellow stain the sheets had stains . The hallway smelled like drugs. It was horrible.
2023 年 9 月入住 2 晚

2/10 糟糕

Derek

不满意：员工和服务，清洁度
Due to the management company's decisions, there is insufficient personnel on staff to properly clean the rooms, and man their front desk. Their reservations line has a full voice mailbox, and no one to answer the phone.
2023 年 9 月入住 2 晚

6/10 一般

Chandra Mohan

description said included breakfast, but not offering breakfast
2023 年 8 月入住 1 晚

2/10 糟糕

Churl，Denver

2023 年 9 月入住 1 晚

10/10 超赞

Elizabeth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and beds are soft
2023 年 8 月入住 1 晚

2/10 糟糕

Ziyattin

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst hotel I stayed at. Dirty and smells like smoke and odor everywhere. I am not sure how this hotel passed health inspection. We had to sleep in our sleeping bags on top of beds. On top of that they try to charge us for vehicle parking.
2023 年 8 月入住 1 晚

4/10 很差

Musharraf

不满意：住宿条件和设施，清洁度
No fresh breakfast just few things a bag. Insects in room.
2023 年 8 月入住 1 晚

4/10 很差

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Very unhappy!
Upon check in, attendant didnt seem like he knew whst he was doing. He isn't good with people, myself or a few other customers who were there when i was. Next morning there was no breakfast at 630am. This is why i booked this hotel, the free breakfast as i am a diabetic. Upon check out, about 750am, there was still no breakfast as advertised. Workers didn't seem to care. Very unhappy about this. Will never stay at this location again. Victoria
2023 年 8 月入住 1 晚

10/10 超赞

Adam

2023 年 8 月入住 2 晚

4/10 很差

Royce

与家人出行
不满意：住宿条件和设施，清洁度
I get its no-frills place, but it just felt dirty and maintained. TV didn’t work, luckily we got there late and left early so it wasn’t that inconvenient.
2023 年 8 月入住 1 晚

4/10 很差

Christopher

不满意：清洁度、员工和服务、住宿条件和设施
Standing water in tub, no Ice machine, very poor property conditions.
2023 年 8 月入住 1 晚

4/10 很差

Chris

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wish
2023 年 8 月入住 1 晚

8/10 还可以

Jeffrey，Willoughby

不满意：住宿条件和设施，清洁度
Hotel needs updates. Comforter had stains. Bathroom dated and black mold on ceiling. Run down hotel.
2023 年 8 月入住 1 晚

4/10 很差

James

团体旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
Hotel is very out dated. Walls had open areas of white patched all over room. Room was very hot on arrival and took all night for the AC to cool the room off.
2023 年 8 月入住 1 晚

8/10 还可以

Mahalingam

与家人出行
满意：客房舒适度，员工和服务
2023 年 7 月入住 1 晚

4/10 很差

Jithin

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚