This house has potential but ended up being quite a disappointment. While it is close to the beach, the cleanliness was horrible. Upon arrival, we were greeted with an overflowing trashcan and three large black trash bags near the entrance. Inside, the property was dirty with hair on the bathroom counter, food crumbs on the kitchen counter and dining table, and a refrigerator that required a full wipe down. We had to clean almost all surfaces to feel comfortable.
Additionally, the property was poorly maintained. One bedroom had a closet stuffed with dirty sheets, one bathroom had dirty towels jammed in the cupboard, and we were provided with only half a roll of paper towels and four bath towels for a party of five. The furniture, while looking new, had seen heavy wear and tear, and the house was mid-construction with building materials all around. The ping-pong table was unusable due to the construction material stored in the garage.
The biggest issue was the lack of response or care from the VACASA customer service team. It was extremely hard to reach someone, and when we did, the issues seemed like they might be taken care of, but there was no record of our previous complaints. This could be a nice place, but it needs a change of attitude and management.
