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Reviews of Coffs Harbour Sanctuary Resort

3.5 out of 5
Coffs Harbour Sanctuary Resort
250 Pacific Highway, Coffs Harbour, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 272 out of 1001 reviews" "
Rating 8 - Good. 373 out of 1001 reviews" "
Rating 6 - Okay. 200 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room was clean and tidy, will stay here again
Stayed 1 night in Mar 2024

8/10 Good

Bede

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Feb 2024

6/10 Okay

Gary

Disliked: Amenities
The price,
Stayed 7 nights in Mar 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Feels like this place needs a visit from Alex Polizzi - The Hotel Inspector, for a makeover. There was a film of dust over most surfaces, highlighted by the fact it was dark wood which made it more obvious. We booked a king executive room. Toilet not cleaned with poop streaks in the toilet bowl. Bedside lampshade falling apart and blood stains on inside of pillow which should have been obvious when making up the bed. Whole place feels a bit unloved and probably didn't help that weather was wet and miserable during our stay. Restaurant closed as chef called in sick. Good points - lady on reception on arrival was lovely. Shower hot and powerful. Didn't get chance to speak to staff about any issues as we left quite early to be on the road.
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
Thank you for your feedback Sandra. We will focus on addressing all of your points with our staff. We hope to see you again soon.

6/10 Okay

Kate

Stayed 1 night in Feb 2024

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're travelling to/through Coffs Harbour.....
A big thanks to David and the team in Reservations for being flexible with my daughters arrival and accommodating our requests despite not being obligated to do so. We will stop there every time we travel through Coffs, no doubt about it. A great resort and great staff !
Stayed 1 night in Jan 2024

6/10 Okay

Fiona

Liked: Staff & service
We had a mixup with our booking (entirely our fault!) and the staff went above and beyond to assist us. The room was quite dated and in need of an upgrade. The grounds were immaculate with beautiful gardens surrounding the hotel. Rooms at the front of the property get lots of noise from the highway. The microwave in our room was quite dirty and cobwebs were visible in the corners of the room ceilings. Ok overall.

4/10 Poor

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people there are very nice and welcoming and tried to attend to all your needs. but the room itself was very very poor and parking is atrocious.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ta'i

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay if you're on your way to Queensland.
Stayed 1 night in Jan 2024

6/10 Okay

David

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
The photos and information overrate the place. We were upgraded to a room below ground level. Outside table and chairs were not clean. AC was in-wall so only on/off at the wall, furniture old and the bed gave us the worst nights sleep we had had in a long time. At 4am Qld time we had had enough and left to come back to Brisbane.
Stayed 1 night in Jan 2024

8/10 Good

Dennis

Stayed 1 night in Jan 2024

8/10 Good

Sharon

Liked: Amenities
Would have preferred the dining in that was advertised
Stayed 1 night in Jan 2024

2/10 Terrible

Sukhdev

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty toilets . Dirty rooms, bad service
Stayed 1 night in Jan 2024

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service
We liked the view from our room. It looked out over the tropical surrounds which made us feel like we were miles away from the highway. The property was quiet despite its location. The staff that greeted us on arrival were friendly and we discovered we had received a free upgrade upon checkin. The room was large, with lovely garden views. But the motel is showing its age, fixtures are all a little dated. It’s just out of the city centre but a short 5-10 minute drive has you at all the tourist attractions and shopping centres or the beach. The room was great for our one night in Coffs.
Stayed 1 night in Jan 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Restaurant wasn't open.
Stayed 1 night in Jan 2024

8/10 Good

Geoffrey

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service
Did enjoy staying there
Stayed 2 nights in Dec 2023

2/10 Terrible

Deepak

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old beds. Not comfortable. Aircon was too small for family size room. Smelly room. Room not cleaned. Stillmusing old style dusty blankets and not modern wuilts. Never stayimg again there. Not worrh the rates.
Stayed 2 nights in Dec 2023

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Alyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very accommodating. Clean, reasonably priced room. Would very highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anita

Liked: Property conditions & facilities
Disliked: Cleanliness
Just ok but won't be back.
The bathroom was not clean and this was apparently an upgrade! No hand towels supplied. They did change our room which we were greatfull for, but seam confused that the room was dirty as there cleaners are so reliable. Apparently not!
Stayed 1 night in Dec 2023

10/10 Excellent

IAN

Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Great hideaway!
I had difficulty finding the hotel as the suburbs had changed and gps wasn’t recognising the address, the receptionist I called in a panic was amazing, she talked me through my anxiety and gave me crystal clear directions. I was there in minutes! Soon arrival she offered me water and made sure I was ok. My room (24) was upstairs and very spacious. The shower head was leaking a bit but that’s ok the pressure was fine. Everything was clean and the aircon was very welcome! If I have to give anything a negative, it would be that the mini fridge was turned to 0, which meant I had to try keep the food and drinks I had in a cooler bag chilled with my melted ice bricks until the fridge was ready to use. Other than that I appreciated the quiet and slept very well! I did not get the chance to jump in the pool, but will definitely be booking again !
Stayed 1 night in Dec 2023

10/10 Excellent

Lesley

Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Older property but exceptionally well run. I was surprised when my room was cleaned every day - usually the big chains dont even do this!
Stayed 2 nights in Nov 2023
Response from Monique on 24 Nov 2023
Thanks James

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel for those travelling through or staying a bit longer. Easy, friendly and with easy parking.
Stayed 1 night in Nov 2023
Response from Monique on 24 Nov 2023
Thanks Daniel

10/10 Excellent

Liam

Stayed 4 nights in Nov 2023

4/10 Poor

William

Travelled with family
Disliked: Property conditions & facilities
🙁Needs to be tidied up 🙁Need to spray units for bed bugs 😊Price was good for the amount of people
Stayed 1 night in Nov 2023
Response from Monique on 24 Nov 2023
Thanks for your feedback William

6/10 Okay

Leanne

Stayed 1 night in Nov 2023

8/10 Good

Bernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative feedback was the fact that the property is extremely vulnerable to truck traffic noise at night.
Stayed 1 night in Nov 2023
Response from Monique on 5 Nov 2023
Thanks Bernie

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Monique on 5 Nov 2023
Thanks Glen

6/10 Okay

janelle

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean and friendly service
A country style hotel room. Clean but very shabby.
Stayed 1 night in Oct 2023
Response from Monique on 5 Nov 2023
Thanks Janelle

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family running this place now. Loved it
Stayed 2 nights in Oct 2023
Response from Monique on 22 Oct 2023
Thanks Anthony

8/10 Good

John

Travelled with family
Liked: Amenities
Liked there were 2 seperate rooms
Stayed 1 night in Oct 2023
Response from Monique on 19 Oct 2023
Thanks John

10/10 Excellent

Fleur

Travelled with partner
It’s a nice quiet place to relax
Stayed 1 night in Oct 2023
Response from Monique on 16 Oct 2023
Thanks Fleur

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Monique on 16 Oct 2023
Thanks Karen

8/10 Good

Roberta

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Monique on 16 Oct 2023
Thanks Roberta

8/10 Good

Jayme

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Monique on 28 Sept 2023
Thanks Jayme

2/10 Terrible

ashley

Travelled with family and small children
Liked: Amenities
Pathetic staff would not recommend to anybody very aggressive owner told me he would throw me off the balcony due to a mistake I made. They also told me they will not accept any customers from the area of 2450 and 2452 which I find very rude as we are locals. Do not ever stay at this motel as other customers also told me the management is unacceptable and very rude and pathetic everything was clean and acceptable but the staff do not treat you as a human being and do not like the locals of our town. Easy a 0/10
Stayed 1 night in Sep 2023
Response from Monique on 12 Sept 2023
The Pathetic staff didn't appreciate being assaulted by someone that you invited to the property or abused and intimated by your this same personThe only reason your partner Jessie was told that not you Ashley were told that is because he and his mate were abusing and intimidating a female all because your friend was asked to leave the premises as he wasn't a paying guestWe also did not appreciate our security camera being disconnected or having to call police.Most motels have the same rule and its exactly because of the behaviour Jessie and his mates displayed on Saturday night.

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and clean room
Stayed 1 night in Sep 2023
Response from Monique on 15 Sept 2023
Thanks Zoe Glad you enjoyed your stay

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful
Stayed 1 night in Aug 2023
Response from Monique on 15 Sept 2023
Glad we could help Glenn

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Monique on 15 Sept 2023
Thanks Paul

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was surprising good, room was clean and lovely - it was a lovely overnight stay
Stayed 1 night in Jul 2023
Response from Monique on 15 Sept 2023
Thanks Nicholas

2/10 Terrible

Garth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Monique on 15 Sept 2023
Sorry your stay was not what you expected. I hope we can improve if you were to stay again

4/10 Poor

noel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Monique on 18 Jul 2023
Hi Noel, sorry that you stay was not to standard. Please let us know what we could do to improve the stay.