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Best Western Colfax的評價

2.5 out of 5
Best Western Colfax
801 South Auburn St, Colfax, CA

評價

8.8

優異

10 分評分，優異；245 則評價中有 151 則" "
8 分評分，不錯；245 則評價中有 52 則" "
6 分評分，一般；245 則評價中有 19 則" "
4 分評分，欠佳；245 則評價中有 13 則" "
2 分評分，很差；245 則評價中有 10 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

2/10 很差

Marcia

We had selected the ADA room. The shower water did not hit the bench so the bench could not be used. The floor of the shower was extremely slippery and they did not provide a mat even when asked. The luggage racks that roll to the rooms were broken, and the key did not work.
於 2024 年 5 月住了 2 晚
Raj Singh 於 2024年5月13日的回應
Hello MarciaI am really sorry that you have a bad experience with us. Since we have not received any comment so far regarding the slippery floor at the ADA bathroom and we didn't have any mat for the floor but I will definitely get some for the future if someone request then we can provide. I hope you will accept our apology and give us another chance to serve you. Hope to see you soon again.

8/10 不錯

Stuart (Torrance)

讚好：住宿狀況
於 2024 年 5 月住了 2 晚
Raj Singh 於 2024年5月13日的回應
Mr. StuartThank you for your feedback. I am very excited to see you soon again.

4/10 欠佳

Adriana

伴侶同遊
讚好：整潔度
不滿：設施服務
Room was dirty. Floor was not cleaned/vacuumed. There was sunflower seeds and wood chippings on side of bed.
於 2024 年 5 月住了 1 晚
Raj Singh 於 2024年5月13日的回應
Hello AdrianaI am sorry that at your check in your room was not cleaned properly. I will definitely check on this how this happened. Please accept our apology for the inconvenience and give us another chance to serve to better.

10/10 優異

Michael

讚好：整潔度和職員與服務
Pool was not opened and it was 88 degrees and my 9 year old just wanted to swim other then that it was a good stay , clean great breakfast and quiet other then the pool it was a good stay
於 2024 年 4 月住了 1 晚

2/10 很差

Ramakrishna (SAN JOSE)

家人同遊
讚好：整潔度
There was very high level of noise for extended period of time. Could not sleep at all !!
於 2024 年 4 月住了 1 晚
Raj Singh 於 2024年4月19日的回應
Hello Mr. RamakrishnaI am so sorry that you had really bad experience during your stay. Can you please mention little details about the noise was that from the other guests or from the vehicles on freeway. We will do our best to solve this issue in the future.

8/10 不錯

Alyssa

於 2024 年 4 月住了 3 晚

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
Super clean
於 2024 年 4 月住了 1 晚

8/10 不錯

Jessica

親子同遊
讚好：職員與服務、設施服務和住宿狀況
They provide good breakfast. Kids like to make their own waffles.
於 2024 年 4 月住了 1 晚

6/10 一般

keyang

不滿：整潔度
於 2024 年 4 月住了 2 晚

10/10 優異

Andrey

於 2024 年 4 月住了 1 晚

8/10 不錯

Jessica

讚好：整潔度、職員與服務和住宿狀況
The housekeeper knocked on the door at 10am again!
於 2024 年 3 月住了 1 晚

10/10 優異

Nathan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Amrita

Nice and quiet
於 2024 年 3 月住了 2 晚

8/10 不錯

Chris

讚好：整潔度、職員與服務和住宿狀況
Super clean!
於 2024 年 3 月住了 1 晚

8/10 不錯

Melanie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very very nice hotel but the noise last night on the 3rd floor was unreal. People running & intentionally stomping on the floor all the way down and back up the hallway every few minutes till well after midnight and he first shower I took, the water would go down to a trickle then to full blast (which wasn’t powerful) & it would come & go the whole time. I was terrified I’d be covered in soap & the water would shut off. Sad to have complaints because it was a really really nice hotel.
於 2024 年 3 月住了 2 晚

10/10 優異

Rakesh (Redmond)

於 2024 年 2 月住了 2 晚

2/10 很差

Jim

不滿：整潔度、職員與服務、設施服務和住宿狀況
My transportation (train from Emeryville) was cancelled within the 24-hour refund period. The person at the desk was not interested in talking about it. My cost was for nothing, and it wasn't my fault. I'll look elsewhere next time.
於 2024 年 3 月住了 1 晚
Raj 於 2024年3月7日的回應
We can not cancel the third party reservation. Even we gave the guest option to use the credit for future reservation.

8/10 不錯

LIANG

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room is very clean and in good condition, and the staff are friendly and helpful. The only downside is the noise from the upper floor.
於 2024 年 2 月住了 2 晚

10/10 優異

Babak

Close to Tahoe
於 2024 年 3 月住了 1 晚

8/10 不錯

Jessica

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They woke me up for room service by mistake.
於 2024 年 2 月住了 1 晚

8/10 不錯

Yen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Lifang (Fremont)

讚好：整潔度、設施服務和住宿狀況
Will be back next time. Friendly staffs
於 2024 年 2 月住了 2 晚

10/10 優異

Ziyi (Santa)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Srinivas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

George

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚

10/10 優異

Xiangchen (Cupertino)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love it. Very convenient.
於 2024 年 2 月住了 1 晚

4/10 欠佳

kavita

不滿：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
Raj Singh 於 2024年2月12日的回應
Hello KavitaI am sorry to know that you did not enjoy your stay at Best Western Colfax. Can you explain that what was the reason for the 2 star rating. So we can work on the issue and make it right.

10/10 優異

Haiyun

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Surprising good. Very spacious and clean. Definitely will come again.
於 2024 年 2 月住了 2 晚

10/10 優異

Antonia A.

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We will come back again.
於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

於 2024 年 1 月住了 1 晚

10/10 優異

Armalie Vic

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was both spacious and clean, meeting our expectations. The bed, with its firmness, suited our preferences, especially considering my husband's back issues. The linens were fresh, and the pillows struck a good balance, not being overly soft. The bathroom maintained a high standard of cleanliness, and the shower amenities, including shampoo, conditioner, and body wash dispensers, were adequately stocked with a commendable brand. However, our only challenge arose on our last night when it was difficult to sleep due to the noise from the room above, where children were running around throughout the night and early morning starting around 6:00 am. Despite the disturbance, we opted not to complain, understanding the challenges of managing children. Nevertheless, I hope that in the future, the management might consider assigning families with small children to ground-floor rooms to minimize such disruptions.
於 2024 年 1 月住了 2 晚

10/10 優異

George

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Jean-Luc

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location on the way to Tahoe. Parking is free and easy. Check-in is very fast. Rooms are large and comfy. Gas stations are nearby before continuing our journey. Only minor drawback is that the types of restaurants are Colfax are a bit limited.
於 2024 年 1 月住了 1 晚

10/10 優異

Marin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Oleg

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very well maintained property, slightly over 1h drive to Tahoe ski resorts.
於 2024 年 1 月住了 1 晚

10/10 優異

Jay

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Great value. Perfect hideout for waiting out an overnight blizzard on the way to skiing!
於 2024 年 1 月住了 1 晚

6/10 一般

terrylyn

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is new and clean. Location is convenient, close to gas, food, & freeway. Only downside, the building and flooring is not sound proff. We weren't able to sleep well from the noise of people upstairs.
於 2024 年 1 月住了 1 晚

10/10 優異

Cynthia

於 2024 年 1 月住了 1 晚

10/10 優異

lily

於 2023 年 12 月住了 1 晚

10/10 優異

EMRAN

於 2023 年 12 月住了 2 晚

2/10 很差

Lorissa

家人同遊, 寵物同遊
不滿：職員與服務、設施服務和住宿狀況
The room was dirty. Some towels were dirty and it was obvious that they didn’t wipe the desk area. The beds were uncomfortable and very noisy/squeaky. We stayed on the first floor and the guests from upstairs and in the halls were very loud. When trying to call the front desk, the phone in the room didn’t work. The coffee was water and the machine didn’t work one morning.
於 2023 年 12 月住了 2 晚
Raj Singh 於 2023年12月28日的回應
Hello LorissaI am extremely sorry that we can not meet your expectations. I can understand the issue about the cleaniness but your complaint about the bed this is first time we have heard of this. All the beds are fairly new. We just check the phone in your room this work perfectly. We will definitely take care of the issue you have mentioned. We will do everything to make your next stay comfortable.

10/10 優異

Jihong

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is new and staff were really nice and helpful.
於 2023 年 12 月住了 2 晚

10/10 優異

robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

ye

於 2023 年 12 月住了 1 晚

8/10 不錯

Yoshitaka

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

8/10 不錯

Jason

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel for the price point. Room was clean and a nice bed. Basic breakfast. The staff was very nice everyone of them
於 2023 年 12 月住了 1 晚

10/10 優異

Xiaojie

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

William (Fair oaks)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff
於 2023 年 11 月住了 2 晚
Raj 於 2023年12月7日的回應
We are glad you enjoyed your stay with us, we hope to see you again soon!