Worcester College of the Holy Cross Hotels

"The new manager Mary Lee is one of the worst front desk people I've ever come across. She's rude , disrespectful very condescending, obnoxious and extremely unprofessional I'll also will be making a complaint to the owners (who she said wouldn't care because they hired her from the Marriott and said they are a private owned company so BB complaint doesn't affect her or the establishment) Other than her the rest of the staff is remarkable."

"Luxurious "

"Over all the hotel and room were very clean. only complaint is the bed was like sleeping on spring coils and thin plywood, the bed was covered with a flat sheet( we expected to find something under it, did not). Bathroom was a little on the small side compared to a different DoubleTree we stayed at. The Shower leaked from the shower head and water pressure was low. Highly recommend the Hotel upgrade to a better mattress. Would stay again, but will ask for a different room if the mattress is bad."

"Room was big ; AC / Warming system was blowing too much air and was dusty."

"This location is under construction but the staff is very accommodating and the rooms are very clean"

"great place for extended stays "

"We had a short stay, however, the front desk clerk was extremely helpful in getting us setup. I made a mistake with the reservation and she made sure all was well. The entrance road way(like a bridge) make you feel exclusive also next to the lake."

"Although I was disappointed that the room had a cooktop and not a microwave, only a couple of functioning outlets, and an unplugged mini fridge, the room was very clean and the building was fairly empty and quiet. I would probably stay here again if I had to."

"Perfect"