室內泳池、季節性室外泳池;9:00 至 21:00 開放;躺椅

喬治亞灣酒店 - 溫德姆商標精選酒店的評價

3 out of 5
喬治亞灣酒店 - 溫德姆商標精選酒店
10 Vacation Inn, Collingwood, ON

評價

8.6

優異

10 分評分,優異;1022 則評價中有 561 則" "
8 分評分,不錯;1022 則評價中有 305 則" "
6 分評分,一般;1022 則評價中有 69 則" "
4 分評分,欠佳;1022 則評價中有 42 則" "
2 分評分,很差;1022 則評價中有 45 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Svetlana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you for good place, so convenient and comfortable place for us (stay one night).
於 2024 年 5 月住了 1 晚

10/10 優異

Zhigang (Toronto)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean and tidy hotel, a rare gem along the highway south of Georgian Bay
於 2024 年 5 月住了 1 晚

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Richard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I could lock up my bike in a shed.
於 2024 年 5 月住了 1 晚

8/10 不錯

Kamaljeet96

多人同遊
讚好:設施服務和住宿狀況
Very nice and Good stay and service
於 2024 年 5 月住了 1 晚

8/10 不錯

Si Si

讚好:整潔度、職員與服務和住宿狀況
Staff were friendly, great location.
於 2024 年 5 月住了 2 晚

6/10 一般

Tolulope M

讚好:職員與服務
不滿:住宿狀況
於 2024 年 5 月住了 2 晚

2/10 很差

Corinne

不滿:整潔度、職員與服務和住宿狀況
Horrible staff..very old..no water one night. Never again
於 2024 年 5 月住了 3 晚

10/10 優異

Lisa

於 2024 年 5 月住了 2 晚

10/10 優異

Juvie

讚好:整潔度、設施服務和住宿狀況
Check in and check out were fast.
於 2024 年 5 月住了 1 晚

10/10 優異

gurpreet

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Michelle

讚好:整潔度、職員與服務、設施服務和住宿狀況
My sister and I stayed here for 2 nights. It was a great experience. The restaurant is a little pricey for us so we never ate there but the hotel itself was awesome and great staff. Highly recommend and it’s also close to everything you want to do in the area
於 2024 年 5 月住了 2 晚
Georgian Bay Hotel 於 2024年5月14日的回應
Thank you for choosing Georgian Bay Hotel for your stay and for sharing your experience with us. We're delighted to hear that you had a great time during your two-night stay with your sister and that you found GBH awesome with great staff. We understand that dining preferences can vary, and we appreciate your feedback regarding the restaurant pricing. Your recommendation means a lot to us, and we're thrilled that you found our location convenient for exploring the area. We look forward to welcoming you back to Georgian Bay Hotel during your next stay in Collingwood.

6/10 一般

Kelina

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 5 月住了 1 晚

10/10 優異

Valerie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Older hotel but well kept with all the amenities you could dream of. Close proximity to blue mountain. Awesome staff and amazing restaurant on sight
於 2024 年 5 月住了 1 晚
Georgian Bay Hotel 於 2024年5月14日的回應
Thank you for your kind words and for choosing to stay at Georgian Bay Hotel. We're delighted to hear that you enjoyed your experience with us and found our hotel well-kept with all the amenities you could dream of.We take pride in our close proximity to Blue Mountain and central location to all area activities. It's also fantastic to hear that you had a great experience with our awesome staff and enjoyed dining at our amazing restaurant on-site. We look forward to welcoming you back to Georgian Bay Hotel in the future during your next visit to Collingwood and Blue Mountain.

8/10 不錯

Kevin (Brampton)

讚好:整潔度、職員與服務和住宿狀況
We had a good time.
於 2024 年 5 月住了 3 晚
Georgian Bay Hotel 於 2024年5月7日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel. We look forward to welcoming you again soon.

8/10 不錯

Jaspreet

伴侶同遊, 商務旅客
讚好:整潔度、設施服務和住宿狀況
Quiet and clean place . But night time too noise in the bacony . People talking too loud .
於 2024 年 5 月住了 1 晚
GBH 於 2024年5月6日的回應
Thank you for choosing Georgian Bay Hotel for your stay and for taking the time to share your feedback with us.We sincerely apologize for any inconvenience caused by noise disturbances during the night. Ensuring a peaceful and relaxing environment for our guests is a top priority for us, and we regret that your experience was disrupted by loud conversations on the balcony.We look forward to welcoming you back to GBH.

10/10 優異

Sydney

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Georgian Bay Hotel 於 2024年5月6日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed your stay. We look forward to welcoming you again soon.

10/10 優異

Prashanth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was helpful with the text support and helped us with late checkout
於 2024 年 4 月住了 2 晚
Georgian Bay Hotel 於 2024年5月6日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed the helpful staff and late check out. We look forward to welcoming you again soon.

8/10 不錯

Aman

讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年5月6日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed your stay. We look forward to welcoming you again soon.

10/10 優異

Lisa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the little outdoor patio!!! The room was spotless, comfortable bed, amazing meal!!
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年5月6日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed the room cleanliness, comfortable bed and outdoor patio. We look forward to welcoming you again soon.

8/10 不錯

Shelley

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful property . Excellent Restaurant in the hotel . Rooms were clean . Rooms needed update/repair in the washroom .
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年5月6日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed the property, restaurant, and clean rooms. We look forward to welcoming you again soon.

4/10 欠佳

Carmen

多人同遊
讚好:住宿狀況
不滿:職員與服務和設施服務
The entrance feature, landscaping are well maintained and provide a sense of arrival at the hotel. Our stay was pleasant overall, however, there were items that were not communicated by front desk staff and when these issues were raised, staff attitude was defensive and condescending. We always write objective reviews and only good reviews. This time, my travel partner and I have decided to share our experience with other travellers, so, you are not caught off guard and know what to expect before booking. Our issue is rooted in absence of communication on these items and the attitude from staff and absence of response from management: -Be prepared to pay a resort fee--it isn't much, but, based on the facilities and lack of service, this hotel should not be considered a resort. The spa and outdoor pool were not open, room cleaning needs to be requested, and typical room amenities like a duvet cover, coffee cups, glassware in the bathroom, cottonballs, cotton swabs, robes, etc. are all basic to a resort--not here! -Your room will not get cleaned nor bed made unless you request it! Room cleaning which is standard for all hotels, however, this is not the case at this 'resort'. This is the first time in my travels where room cleaning is not standard. There was no sign communicating this nor were we advised by front desk...not a nice surprise! We would not recommend this property if you are expecting even basic hotel service. There are other options in the area!
於 2024 年 4 月住了 2 晚
GBH 於 2024年5月14日的回應
Thank you for taking the time to share your feedback with us. We appreciate your compliments regarding our entrance feature and landscaping.We sincerely apologize for any issues you experienced during your stay, especially regarding communication from our front desk staff and the perceived lack of service. We take your comments seriously and will address them internally to improve our guest experience.We understand your concerns and are committed to ensuring clear communication and providing the level of service our guests expect. Your feedback helps us identify areas for improvement, and we thank you for sharing your experience.We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 優異

kimberly

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean quiet rooms for a reasonable price. Friendly staff , EV charging available in the parking lot, two pools,one indoor and one outdoor and a great restaurant.
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年5月6日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed the clean quiet rooms, indoor and outdoor pools, restaurant and value. We look forward to welcoming you again soon.

8/10 不錯

John

商務旅客, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
fine
於 2024 年 4 月住了 1 晚
GBH 於 2024年4月28日的回應
Thank you for taking the time to let us know about your recent stay. We look forward to welcoming you again soon.

2/10 很差

Fereshteh

不滿:整潔度、職員與服務和住宿狀況
I didn't like customer service
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年4月26日的回應
Thank you for taking the time to share your feedback regarding your recent experience at GBH.We understand that you are upset that you were unable to cancel your non-refundable reservation. While unexpected circumstances can arise we do strive to accommodate our guests to the best of our ability. However, it's important to note that non-refundable reservations typically come with restrictions that prevent us from offering cancellations or refunds.

10/10 優異

anuradha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We took a suite. The suite was spacious.we stayed for two nights. The suite had all the amenities we needed. The hotel is close to down town. We watched movies at cineplex and ate Bent Taco. It was a good mini vacation. There is also very nice walking trail along the lake north side of nain street. Kelseys happy hour was enjoyable . We had beer and quesadilla.
於 2024 年 4 月住了 2 晚
Georgian Bay Hotel 於 2024年4月23日的回應
We're thrilled that you enjoyed your spacious suite with all the amenities you needed for a comfortable stay. Being close to downtown allowed you to explore the area, watch movies at Cineplex, and dine at Bent Taco, which sounds delicious!The walking trail along the north side of Main Street by the lake is indeed a beautiful spot to enjoy nature. We're glad you had the chance to experience it. And Kelsey's happy hour with beer and quesadilla sounds like a perfect way to unwind and enjoy some delicious treats.Thank you for sharing your experience with us. We hope to welcome you back for another enjoyable stay at Georgian Bay Hotel during your next visit to explore Collingwood and Blue Mountain.

10/10 優異

Manpreet

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great stay, i really loved the vibe.
於 2024 年 2 月住了 1 晚
Georgian Bay Hotel 於 2024年4月17日的回應
Thank you for choosing Georgian Bay Hotel for your stay, and for sharing your positive feedback with us. We are delighted to hear that you had a great stay and loved the vibe of our hotel.Creating a welcoming and enjoyable atmosphere for our guests is important to us, and we are thrilled that you felt the positive energy during your time with us.We appreciate your kind words and look forward to welcoming you back for another fantastic stay at Georgian Bay Hotel during your next visit to Collingwood.

10/10 優異

Jennifer

讚好:設施服務
Excellent
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年4月17日的回應
Thank you for choosing Georgian Bay Hotel for your stay, and for sharing your positive feedback with us. We look forward to welcoming you back during your next visit to Collingwood.

10/10 優異

Jason

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great alternative outside the downtown core or the villlage.
於 2024 年 4 月住了 1 晚
Georgian Bay Hotel 於 2024年4月15日的回應
Thank you for choosing Georgian Bay Hotel and for sharing your wonderful feedback with us! We are delighted to hear that you enjoyed your stay with us, especially regarding our location. We look forward to welcoming you back to Georgian Bay Hotel during your next visit to the Collingwood and Blue Mountain area.

10/10 優異

ahmed

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Recommend for people seeking privacy and security
於 2024 年 4 月住了 2 晚
Georgian Bay Hotel 於 2024年4月15日的回應
Thank you for sharing your feedback and recommending Georgian Bay Hotel as a destination for those seeking privacy and security. We are thrilled to hear that our commitment to providing a safe and tranquil environment has resonated with you. We look forward to welcoming you back to GBH during your next visit to the Collingwood area.

8/10 不錯

K

多人同遊
讚好:整潔度、職員與服務和設施服務
Hotel was average a little dated. Staff was very pleasant and helpful.
於 2024 年 3 月住了 3 晚
GBH 於 2024年4月3日的回應
Thank you for choosing to stay at Georgian Bay Hotel and for sharing your feedback with us. We appreciate your comments and want to address your observations.We are thrilled to hear that you found our staff very pleasant and helpful. Providing excellent service is a top priority for us, and we are delighted that our team members met your expectations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back again soon.

2/10 很差

ineke

於 2024 年 3 月住了 1 晚
GBH 於 2024年4月26日的回應
Thank you for taking the time to share your feedback with us. We truly value your input and take it to heart. It's always our aim to ensure every guest has a comfortable and enjoyable stay.

8/10 不錯

Laurie (Saintfield)

多人同遊
讚好:整潔度、職員與服務和設施服務
Not loving the bare floors they are converting to but will continue to stay at this property. Have been many times and no problems
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年4月3日的回應
Thank you for your continued loyalty to Georgian Bay Hotel and for sharing your feedback with us. We value your input and appreciate your commitment to staying with us. We are pleased to hear that you have had many positive experiences during your stays with us and that you have encountered no problems. Your satisfaction is our top priority, and we look forward to welcoming you back for many more enjoyable stays at Georgian Bay Hotel during your visits to Collingwood.

8/10 不錯

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Georgian Bay Hotel 於 2024年4月3日的回應
Thank you for choosing to stay at Georgian Bay Hotel and for taking the time to rate your experience. We appreciate your positive rating of 4 out of 5 and are pleased to hear that you had a good overall experience during your stay. We look forward to welcoming you back for another enjoyable stay at Georgian Bay Hotel in the future.

8/10 不錯

Idowu

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is located in a prime location. It's not too far from blue mountain, dining restaurants and tourist attractions. Parking is free. The rooms are ok, a little small but they are very clean.
於 2024 年 3 月住了 2 晚
Georgian Bay Hotel 於 2024年4月3日的回應
Thank you for choosing Georgian Bay Hotel for your stay and for sharing your feedback with us. We are delighted to hear that you enjoyed our prime location, close to Blue Mountain, dining restaurants, and tourist attractions. We also appreciate your positive comments about our free parking and the cleanliness of our rooms. Thank you again for your kind words, and we look forward to welcoming you back for another enjoyable stay at Georgian Bay Hotel during your next visit to Collingwood.

8/10 不錯

Elvis

於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年4月18日的回應
Thank you for choosing Georgian Bay Hotel for your stay, and for sharing your positive feedback with us. We look forward to welcoming you back during your next visit to Collingwood.

10/10 優異

Dhruvilkumar

於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年4月15日的回應
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic experience at Georgian Bay Hotel. We look forward to welcoming you back on your next trip to the Collingwood area.

10/10 優異

mitchell

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, quick and easy check in/out. Restaurant was a bit pricey but it was incredible food.
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月26日的回應
Thank you for your recent stay at Georgian Bay Hotel and for sharing your positive feedback with us. We are delighted to hear that you enjoyed our beautiful property and that your check-in and check-out experiences were quick and easy.We appreciate your feedback regarding the restaurant pricing and are pleased to hear that you found the food to be incredible. Our culinary team takes great pride in preparing delicious and memorable meals for our guests, and it's wonderful to know that you enjoyed your dining experience with us.Your satisfaction is our priority, and we are grateful for your kind words. We look forward to welcoming you back to Georgian Bay Hotel for another fantastic experience in the future

10/10 優異

Malik

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Close to blue mountain but not as expensive as the properties there.
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月20日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that your enjoyed your stay. We look forward to welcoming you back again soon.

6/10 一般

Xinyuan

不滿:職員與服務
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月20日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that your enjoyed your stay. We look forward to welcoming you back again soon.

10/10 優異

Rachel

家人同遊
讚好:整潔度和職員與服務
Clean, however noise can be heard easily in the hallway/wall.
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月20日的回應
Thank you for taking the time to let us know about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that your enjoyed your stay. We look forward to welcoming you back again soon.

10/10 優異

Liliana

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月18日的回應
Thank you for taking the time to tell us about your recent stay at Georgian Bay Hotel in Collingwood. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon.

6/10 一般

Peter

讚好:職員與服務
Property is nice, halls and reception area are modern. The room was outdated, carpet stained and should be replaced with laminate flooring and bathrooms could use a refresh. Pool was nice but a little too cold. Disapointed there was not a hot tub beside the pool.
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月18日的回應
Thank you for choosing to stay at Georgian Bay Hotel and for taking the time to share your feedback with us. We are delighted to hear that you appreciated our modern halls and reception area.We apologize for any inconvenience caused by the condition of your room. Your feedback regarding the carpet and bathroom is valuable to us, and we will certainly take it into consideration as we continue to improve our accommodations. We are constantly working on upgrades and renovations to enhance the guest experience, and your input helps us prioritize these efforts.We are glad to hear that you enjoyed the pool, although we apologize for any discomfort caused by the temperature. We will review our heating systems to ensure a more comfortable experience for our guests in the future.Regarding the absence of a hot tub beside the pool, we appreciate your feedback and will consider this as we plan for future enhancements to our amenities.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back and provide you with an improved experience that exceeds your expectations.

10/10 優異

Scott

於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年4月8日的回應
Thank you for taking the time to let us know about your recent experience at Georgian Bay Hotel. We are happy to hear that you enjoyed your stay during your recent visit to Collingwood and Blue Mountain.

4/10 欠佳

Anthony

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2024 年 2 月住了 1 晚
GBH 於 2024年3月18日的回應
We appreciate you taking the time to share your feedback with us. We are sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience caused during your stay.Your feedback is important to us, and we will use it to address our guests experience. We hope you will choose to stay with us again soon.

10/10 優異

Ashley

伴侶同遊
讚好:設施服務
Able to wind down after a 9 minute drive from our day at Blue Mountain. The staff is lovely and the room is spacious and comfortable. Free wifi and parking. I didn’t have a chance to try the pool, but it looks lovely. We were able to have a late checkout which we appreciated.
於 2024 年 2 月住了 1 晚
Georgian Bay Hotel 於 2024年3月14日的回應
Thank you for sharing your wonderful experience at Georgian Bay Hotel!We're delighted to hear that you were able to unwind after your day at Blue Mountain and that our location provided convenient access for you. It's fantastic to know that you found our staff lovely and that your room was spacious and comfortable. We strive to create a welcoming and relaxing environment for all our guests, and it's gratifying to hear that we succeeded in doing so for you.We're glad you enjoyed the complimentary amenities such as free wifi and parking. While you didn't get a chance to experience our pool this time, we hope you'll have the opportunity to do so during a future visit—it's a great way to relax and rejuvenate.We're also pleased to hear that our late checkout option was helpful for you. We understand the importance of flexibility during travels, and we're glad we could accommodate your needs.Thank you once again for choosing to stay with us at Georgian Bay Hotel. We look forward to welcoming you back for another enjoyable stay in the future!

2/10 很差

Claudius

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
GBH 於 2024年3月14日的回應
Thank you for taking the time to share your feedback regarding your recent experience at GBH.We understand that you are upset that you were unable to cancel your non-refundable reservation. While unexpected circumstances can arise we do strive to accommodate our guests to the best of our ability. However, it's important to note that non-refundable reservations typically come with restrictions that prevent us from offering cancellations or refunds.

10/10 優異

Hailey

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The shower was such a clean looking cool design as well as how large it is!!
於 2024 年 3 月住了 1 晚
Georgian Bay Hotel 於 2024年3月12日的回應
Thank you for letting us know about your recent stay at Georgian Bay Hotel. We are very happy to hear that you enjoyed your stay and we look forward to welcoming you back during your next visit to Collingwood.

10/10 優異

julie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed as a birthday treat and what a treat it was. From check in to check out the whole experience was flawless. Our room was clean, stocked eith toiletries and coffee which was topped up daily. We are in the restaurant both nights and although on the expensive side, everything we had was delicious and worth the price. The staff at check in, in the restaurant and our housekeeper were the best we had experienced. Thank you for an amazing stay, we will definately be back and would definately recommend.
於 2024 年 3 月住了 2 晚
Georgian Bay Hotel 於 2024年3月8日的回應
Thank you so much for your kind words! We're thrilled to hear that your birthday stay at Georgian Bay Hotel was such a treat and that you enjoyed every aspect of your experience during your stay in Collingwood, from check-in to check-out. It's wonderful to know that you found your room clean and well-stocked, and that you enjoyed dining in our restaurant. We're delighted that our staff made such a positive impression on you throughout your stay. Your recommendation means a lot to us, and we can't wait to welcome you back for another amazing stay at Georgian Bay Hotel!

2/10 很差

Kevin

Heater did not work ! We had to wear regular clothing to sleep to stay warm at night , odour coming from carpets like urine. Overall horrible stay.
於 2024 年 3 月住了 1 晚
GBH 於 2024年3月5日的回應
Thank you for taking the time to share your feedback following your recent. We are deeply sorry to hear about the issues you experienced during your time with us, and we sincerely apologize for the inconvenience and discomfort they caused.We understand the importance of a functioning heater in ensuring our guests' comfort, and we regret that yours did not work properly. Please accept our apologies for any inconvenience this may have caused, and rest assured, we have addressed this matter with our maintenance team to ensure that such issues are promptly resolved to prevent any future occurrences.Additionally, we are concerned to hear about the odor emanating from the carpets in your room. We take cleanliness and hygiene very seriously, and we apologize for any discomfort this may have caused. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address and rectify this issue.We sincerely hope that you will give us another opportunity to serve you in the future and provide you with the exceptional experience that you rightfully expect. Please do not hesitate to contact us directly, and we will ensure that your next stay with us exceeds your expectations in every way possible.