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关于科罗拉多城温德姆戴斯酒店的点评

2 out of 5
科罗拉多城温德姆戴斯酒店
6670 West Highway 165, Colorado City, CO

点评

7.6

还可以

10 分 - 超赞。188 条好评,共有 592 条点评" "
8 分 - 还可以。191 条好评,共有 592 条点评" "
6 分 - 一般。131 条好评,共有 592 条点评" "
4 分 - 很差。55 条好评,共有 592 条点评" "
2 分 - 糟糕。27 条好评,共有 592 条点评" "

7.6/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

6/10 一般

Kirk

满意:清洁度、员工和服务、住宿条件和设施
Rooms are nice lobby needs cleaned & updated.
2024 年 5 月入住 1 晚
Guest Relations Management 于 2024年05月15日 的回复
Hi Kirk,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms nice. We understand your concerns about the lobby, and we appreciate your input regarding its cleanliness and updating. Rest assured, we take all guest feedback seriously, and we will address these areas to ensure a more pleasant experience for our guests. Your satisfaction is important to us, and we hope you'll consider staying with us again in the future, so we can provide you with an improved and updated lobby experience.

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Guest Relations Management 于 2024年05月10日 的回复
Hi Thomas,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 超赞

Lorraine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy to spot from the interstate and free breakfast was a plus.
2024 年 4 月入住 1 晚
Guest Relations Specialist 于 2024年04月29日 的回复
Hi Lorraine,We're thrilled to hear that our convenient location caught your attention and that you enjoyed our complimentary breakfast during your stay. At our hotel, we strive to provide both accessibility and comfort for our guests, and it's rewarding to know that these aspects contributed positively to your experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 超赞

Dan

与配偶出行
满意:员工和服务,清洁度
The fresh breakfast was good but the window was broken and could not be closed or locked from inside.
2024 年 4 月入住 1 晚
Guest Relations Management 于 2024年04月26日 的回复
Hi Dan,Thank you for taking the time to provide feedback on your recent stay at our establishment. We appreciate your comments and apologize for the inconvenience you experienced with the broken window.We apologize for the inconvenience caused by the broken window, as it is important for our guests to have a properly functioning window that can be closed and locked securely. We regret that this issue was not addressed prior to your stay, and we will investigate the matter to ensure that necessary repairs are made promptly.On a positive note, we are glad to hear that you enjoyed the fresh breakfast. We strive to provide a satisfying dining experience for our guests, and we appreciate your feedback on this aspect.Your feedback is valuable to us, and we will take it into consideration to improve our services and facilities.If there is anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to provide you with a more enjoyable and hassle-free experience in the future.

10/10 超赞

Gary

满意:清洁度、员工和服务、住宿条件和设施
The check-in person made the experience very pleasant. Congeniality to the max!
2024 年 4 月入住 1 晚
Guest Relations Management 于 2024年04月25日 的回复
Hi Gary,Thank you for taking the time to provide your feedback on your recent stay at our establishment. We are delighted to hear that your check-in experience was pleasant and that our staff member made a positive impression on you with their congeniality.Providing excellent customer service is one of our top priorities, and we are thrilled that our check-in person exceeded your expectations. We will make sure to recognize and commend them for their outstanding service.We appreciate your kind words and your recognition of our staff's efforts. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.Thank you for choosing to stay with us, and we look forward to providing you with another pleasant experience during your next visit.

10/10 超赞

Chris

满意:员工和服务,清洁度
Friendly staff, clean rooms, quiet stay. I'd stay here again if in the area.
2024 年 4 月入住 1 晚
Guest Relations Management 于 2024年04月6日 的回复
Hi Chris,Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience and that you found our staff friendly, our rooms clean, and your stay quiet.Providing exceptional customer service and maintaining cleanliness are top priorities for us, and we are pleased to know that we met your expectations in these areas. Our team takes pride in creating a welcoming and comfortable environment for our guests, and we are glad that you felt well taken care of during your stay.We appreciate your loyalty and your intention to stay with us again if you are in the area. It would be a pleasure to welcome you back as our guest, and we will do our best to ensure that your next stay is just as enjoyable as this one.If you have any further questions or if there is anything else we can assist you with, please feel free to reach out to our customer service team. We value your satisfaction and appreciate your feedback.Thank you for choosing to stay with us, and we look forward to hosting you again in the future.

2/10 糟糕

KIM

2024 年 3 月入住 1 晚
Guest Relations Management 于 2024年03月30日 的回复
Hi Kim,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

6/10 一般

Jared

满意:员工和服务,清洁度
8.0 cleanliness. Bed was a 7.5 for comfort.
2024 年 3 月入住 1 晚
Guest Relations Management 于 2024年03月14日 的回复
Hi Jared,Thank you for providing your ratings regarding cleanliness and bed comfort during your recent stay at our hotel. We appreciate your feedback and value your opinions.We are glad to hear that you found the cleanliness of our hotel to be satisfactory, with a rating of 8.0. Maintaining a clean and hygienic environment is a top priority for us, and we appreciate your recognition of our efforts in this regard.We appreciate your feedback on the comfort of the bed, and we apologize if it fell slightly short of your expectations with a rating of 7.5. Guest comfort is important to us, and we will take your comments into consideration as we continue to strive for improvements in this area.Thank you for taking the time to share your ratings. Should you have any additional feedback or if there is anything else we can do to enhance your experience, please feel free to let us know. We value your patronage and hope to welcome you back for another pleasant stay in the future.

6/10 一般

Charles

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Guest Relations Specialist 于 2024年03月3日 的回复
Hi Charles,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 还可以

Denise

2023 年 12 月入住 1 晚
Guest Relations Management 于 2024年02月16日 的回复
Hi Denise,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

4/10 很差

Casey

不满意:住宿条件和设施,清洁度
2024 年 2 月入住 1 晚
Guest Relations Specialist 于 2024年02月13日 的回复
Hi Casey,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 一般

David

满意:客房舒适度,清洁度
不满意:住宿条件和设施
Bathroom issues.
They first put me on a room with work stoll being done in the bathroom. There were tools and equipment in the bath tub. Then moved me to a room with a broken toilet seat. I just stayed in the room because I didn't want to move a third time and was only staying one night. Overall was a nice room, but the staff not knowing the conditions in the rooms was disappointing.
2024 年 2 月入住 1 晚
Guest Relations Specialist 于 2024年02月5日 的回复
Hi David,We genuinely appreciate your feedback and apologize for any inconvenience during your stay. We understand the importance of a seamless experience, and we sincerely regret that your initial room didn't meet our usual standards due to ongoing maintenance. Our team strives to provide comfortable accommodations, and we're grateful for your patience as we address the issues promptly. Your comments have been shared with the staff to ensure better communication and room readiness in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

10/10 超赞

billy

不满意:服务设施
2023 年 12 月入住 2 晚
Guest Relations Management 于 2024年01月13日 的回复
Hi Billy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 超赞

billy

2023 年 12 月入住 7 晚
Guest Relations Management 于 2024年01月12日 的回复
Hi Billy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 一般

Gilberto

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
No elevator
No elevator working
2023 年 12 月入住 1 晚
Guest Relations Specialist 于 2024年01月9日 的回复
Hi Gilberto,We sincerely appreciate your feedback and apologize for any inconvenience caused by the elevator issue during your stay. While we understand the importance of a fully operational elevator for our guests, unforeseen technical issues can sometimes occur. Our dedicated maintenance team is actively addressing the problem to ensure a prompt resolution. We value your patience and hope that this isolated incident does not overshadow the overall positive aspects of your experience at our hotel.

8/10 还可以

Ruth,Sioux Center

与配偶出行
满意:住宿条件和设施,员工和服务
The motel is ok. Sheets didnt look changed really any had trailing something. Blood from a scab? The toilet had a bit of poop on the seat. The breakfast wasnt what it said it would be. Only a waffle. No sausage or eggs as it said. It was better last year.
2024 年 1 月入住 1 晚
Guest Relations Specialist 于 2024年01月9日 的回复
Hi Ruth,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our housekeeping team diligently follows strict protocols to ensure the cleanliness and hygiene of our rooms, and we take your comments seriously. Rest assured, we will investigate the concerns you raised regarding the sheets and toilet seat to address any lapses in our cleaning procedures. Regarding breakfast, we regret that it did not meet your expectations, and we will review our menu descriptions to ensure accurate representation. We value your input as it helps us improve our services for future guests.

8/10 还可以

Eliana

与家人出行
满意:清洁度、员工和服务、服务设施
Clogged sink and missing protein in the breakfast. But the attention in lobby was very nice.
2024 年 1 月入住 1 晚
Guest Relations Specialist 于 2024年01月9日 的回复
Hi Eliana,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We sincerely regret the issues with the clogged sink and the absence of a protein option at breakfast. Please be assured that we take such concerns seriously and will address them with our maintenance and kitchen teams to ensure a more seamless experience for our guests. On a positive note, we are delighted to hear that you found our lobby service to be attentive, as we continuously strive to provide excellent customer service. Your input is invaluable, and we thank you for bringing these matters to our attention.

10/10 超赞

Diane

2024 年 1 月入住 1 晚
Guest Relations Specialist 于 2024年01月9日 的回复
Hi Diane,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 还可以

Richard

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super nice people and very affordable
2024 年 1 月入住 1 晚
Guest Relations Management 于 2024年02月2日 的回复
Hi Richard,Thank you for your kind feedback about your recent stay at our hotel. We are delighted to hear that you encountered super nice people and found our hotel to be very affordable.Providing excellent customer service is a top priority for us, and we are thrilled that our staff made a positive impression on you. We believe that a friendly and accommodating team can greatly enhance the overall guest experience, and we are glad that our team members met your expectations.We are also pleased to hear that our pricing met your budget and that you found our hotel to be very affordable. We strive to offer competitive rates without compromising on quality and comfort, and we are glad that you recognized the value we provide.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there is anything else we can do to make your future visits even better, please do not hesitate to let us know. Your satisfaction is our priority.

10/10 超赞

billy

商务旅客
Listen on expedia it was very reasonably priced the staff is cool and it was quiet. Its not the Ritz but for 54 a night in todays world i would stay here again absolutely
2023 年 12 月入住 7 晚
Guest Relations Specialist 于 2024年01月9日 的回复
Hi Billy,We appreciate your positive feedback on your recent stay at our hotel. It's great to hear that you found our pricing reasonable and enjoyed the cool demeanor of our staff. We take pride in providing a quiet and comfortable environment for our guests. While we may not be the Ritz, we strive to offer excellent value for the affordable rates we provide. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 还可以

Kathleen

满意:员工和服务、住宿条件和设施、客房舒适度
Wonderful staff! A welcoming stay!
The front desk staff (more than one person!) were all extremely helpful and kind. The hotel and rooms are a little worn down, but very well cared for, and the service and value made this a place I would return to.
2023 年 12 月入住 1 晚
Guest Relations Specialist 于 2024年01月9日 的回复
Hi Kathleen,We sincerely appreciate your positive feedback regarding the helpful and kind front desk staff. It's heartening to hear that their assistance enhanced your overall experience. While we acknowledge your observation about the slightly worn-down appearance of the hotel and rooms, we take pride in assuring you that our dedicated team is committed to maintaining the property with the utmost care. We value your recognition of the excellent service and the overall value we provide, and we look forward to welcoming you back in the future.

10/10 超赞

Carl

2023 年 12 月入住 1 晚
Guest Relations Management 于 2024年01月21日 的回复
Hi Carl,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 超赞

Sebastian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quick and simple check in. Clean room. Fair prices. Not much more i can ask for when stopping for the night
2023 年 12 月入住 1 晚
Guest Relations Management 于 2023年12月31日 的回复
Hi Sebatian,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 糟糕

John

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
What a joke!
We booked a single king and pre paid for it, but when we checked in they didn't have any available. So she says we have a double queen. I said okay fine, and I got no price break for it either. So we finished checkin and went to our room. Turns out she also put us on the freeway side of the building which was noisy of course! After driving for 11 hours we didn't want noise, anyway we decided just to deal with because we didn't want to deal with moving all of our bags to another room. So we get ready for showers and bed, and of course there was no hot water! We decided to wait until morning to see if maybe the hot water tank needed to heat up. Morning come along and no fricken hot water! So now I'm absolutely livid about the whole ordeal! We pack up and try to check out just before 5am and when I finally was able to find somebody at the front desk to let me in the lobby, after telling her about the hot water she proceeded to blow it off and didn't even apologize about it. So I walked out and went on my way. So I and my entire family are NEVER going to stay at a Days Inn by Wyndham again! I think I should get a full refund for my stay!
2023 年 12 月入住 1 晚
Guest Relations Management 于 2023年12月24日 的回复
Hi John,We sincerely apologize for the series of unfortunate incidents you experienced during your stay at our hotel. We understand your frustration and disappointment, and we deeply regret that we failed to provide you with the accommodations and service you expected and deserved.The situation you described regarding the room type and the lack of availability of the single king room is unacceptable. We apologize for the inconvenience caused by the room change without a corresponding price adjustment. Additionally, we apologize for assigning you a room on the freeway side, resulting in noise disturbances after your long drive. This is not the level of service we strive to provide, and we apologize for the oversight.The lack of hot water in your room is completely unacceptable, and we understand how inconvenient and frustrating that must have been for you and your family. We apologize for the inconvenience and the fact that the issue was not resolved promptly or to your satisfaction. We will investigate this matter thoroughly and take immediate steps to address the problem to ensure that it does not happen again in the future.Regarding your experience at check-out, we apologize for the lack of responsiveness and the failure to acknowledge and address your concerns. This is not indicative of the level of customer service we aim to provide, and we will address this with our front desk team to ensure proper training and protocols are in place.We understand your decision not to stay with us again, but we sincerely hope that you will reconsider. We would appreciate the opportunity to make it right and provide you with the experience you initially expected. We would like to discuss your concerns further and see how we can resolve this situation to your satisfaction. Please reach out to our management team directly, and we will be more than willing to assist you.Once again, we apologize for the inconveniences and frustrations you encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to regain your trust.

8/10 还可以

jessica

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Buena ubicación, buen servicio, lo único que no funcionó fue el internet.
2023 年 12 月入住 1 晚
Guest Relations Management 于 2023年12月22日 的回复
Hi Jessica,Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments regarding our location and service, and we apologize for the inconvenience you experienced with the internet connection.We understand the importance of a reliable and fast internet connection for our guests, especially in today's connected world. We apologize for any frustrations caused by the internet not working properly during your stay. Our IT team will investigate the issue thoroughly to identify the root cause and take necessary measures to improve the internet reliability and speed.We appreciate your understanding and patience in this matter. Your feedback is valuable to us as we continuously strive to enhance our services and amenities. We hope that this issue did not overshadow the overall positive aspects of your stay.If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to our customer service department directly. We would be grateful for another opportunity to provide you with a more seamless and enjoyable experience, including a fully functional internet connection.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 超赞

Randy

满意:清洁度、员工和服务、住宿条件和设施
Easy accessfrom i-25.
2023 年 12 月入住 1 晚
Guest Relations Management 于 2023年12月21日 的回复
Hi Randy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 还可以

Mark

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
After starting at another Days Inn in Ohio, this one was much much better. It was everything that you need and want, clean and comfortable. Nice big room with fridge and micro, great bed, decent TV.
2023 年 12 月入住 1 晚
Guest Relations Management 于 2023年12月15日 的回复
Hi Mark,Thank you for sharing your experience with us. We are delighted to hear that your stay at our Days Inn exceeded your expectations, especially after your previous experience at another location.We are thrilled that we were able to provide you with everything you needed and wanted during your stay. Cleanliness and comfort are our top priorities, and we are glad that you found our rooms to be spacious and well-equipped with amenities like a fridge and microwave. We are also pleased to know that you enjoyed the comfortable bed and the decent TV in your room.Your positive feedback means a lot to us, and we appreciate you taking the time to highlight the aspects that made your stay enjoyable. We hope to have the pleasure of welcoming you back in the future for another excellent experience.Thank you once again for choosing our Days Inn.

2/10 糟糕

Mark

满意:员工和服务
不满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Guest Relations Specialist 于 2023年12月11日 的回复
Hi Mark,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 超赞

JACK,PRESCOTT VALLEY

满意:服务设施
Quick check in, courteous staff, and great room.
2023 年 11 月入住 3 晚
Guest Relations Management 于 2023年11月22日 的回复
Hi Jack,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room and the friendly service of our staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One night
Clean room and friendly desk clerk
2023 年 11 月入住 1 晚
Guest Relations Management 于 2023年11月19日 的回复
Dear Valued Guest,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 很差

jacqueline

满意:员工和服务
不满意:住宿条件和设施
Hotel is very old & run down. Has a large amount of permanent residents. I always making sure to double check that the locks on my door.
2023 年 11 月入住 7 晚
Guest Relations Management 于 2023年11月20日 的回复
Hi Jacqueline,We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are taking note of all the issues that you experienced especially the discomfort caused by other guests. We recognize that you felt unsafe during your stay. Let us assure you that the safety of guests is of utmost importance to us and that we take measures to protect both our guests and our staff. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

10/10 超赞

Judy

满意:清洁度、员工和服务、住宿条件和设施
Very informative helpful front desk, arrived in the evening.
2023 年 11 月入住 1 晚
Guest Relations Management 于 2023年11月11日 的回复
Hi Judy,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 还可以

Carol

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Guest Relations Management 于 2023年10月25日 的回复
Hi Carol, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 一般

Doree

团体旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
Room was not very clean. Hair in the tub. Room was not vacuumed recently. Dead bugs everywhere. Beds uncomfortable.
2023 年 10 月入住 1 晚
Guest Relations Specialist 于 2023年11月28日 的回复
Hi Doree,We appreciate the feedback and apologize for any inconvenience experienced during your stay. Our commitment to cleanliness is of utmost importance, and we regret that the room did not meet our usual standards. We will address these concerns with our housekeeping team to ensure a thorough inspection and improvement in our cleaning procedures. Your input is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 还可以

Tod

2023 年 10 月入住 1 晚
Guest Relations Management 于 2023年11月10日 的回复
Hi Tod,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 很差

Brian

商务旅客
满意:员工和服务
不满意:清洁度
Friendly guy working the night shift @the front desk….Unfortunately, there are men’s beard trimmings all over the shower wall at face height and other dried fluids on shower tile. Human hair on 3 of the 5 pillow cases on “freshly made” bed. I’m currently praying it belongs to room service and not previous occupant. Pillows smell like sweaty crotch. Had to cover pillow with my own dirty shirt. Seemed like a better option then not. Room smells heavily of cheap carpet cleaner. Hopefully the floor is at least clean-ish. If you have to stay here bring your own sheets!
2023 年 10 月入住 1 晚
Guest Relations Specialist 于 2023年11月28日 的回复
Hi Brian,We appreciate your feedback and are glad to hear that you found our night shift staff friendly. However, we apologize for any inconvenience you experienced during your stay. Our team strives to maintain a high standard of cleanliness, and we take your concerns seriously. We will address these issues with our housekeeping staff to ensure that such oversights are not repeated. Your comments are valuable to us as we continuously work to improve our services.

6/10 一般

Elizabeth

与家人出行
满意:客房舒适度,住宿条件和设施
Comfortable beds/ Convenient location/
Comfortable beds, was a little offput by lack of towels & hesitation on giving us more due to green eco policy. Great breakfast & conveniently located off highway. Good for a quick place to stay.
2023 年 10 月入住 1 晚
Guest Relations Management 于 2023年10月18日 的回复
Hi Elizabeth, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are glad that you enjoyed most aspects of your stay. We are happy to learn that you appreciate our beds, our breakfast, and our location.Thank you for your feedback on the provision of towels. We shall address this issue with the management.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

2/10 糟糕

Tracy

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was filthy. Our room was not clean and food left from previous occupants.
2023 年 10 月入住 5 晚
Guest Relations Management 于 2023年10月18日 的回复
Hi Tracy, We regret to hear that you had a less-than-ideal experience at our property. Your complaints have been relayed to management, who will now deal with the situation. We appreciate your feedback.

6/10 一般

Beth

满意:清洁度、员工和服务、客房舒适度
Last resort
At first glance, the property needs major updates. Room was clean, bed was comfortable. No elevator. Then, we used the shower and the sink backed up with gray foul smelling water. Didn't ever go down. Pretty disgusting. Towels were super thin, stained and didn't smell fresh.
2023 年 10 月入住 1 晚
Guest Relations Management 于 2023年10月18日 的回复
Hi Beth, We regret to hear about your disappointing experience at our hotel. We appreciate your appreciation of the cleanliness of the room and the comfort of the bed.We took notes of your complaints and your comments have been shared with management, who will address the problem.Thank you.

10/10 超赞

Peter

2023 年 10 月入住 1 晚
Guest Relations Management 于 2023年11月3日 的回复
Hi Peter,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 超赞

Rita

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Guest Relations Management 于 2023年10月11日 的回复
Hi Rita, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 一般

Jason,FREDERICK

It is fine - but you are getting what you pay for
2023 年 10 月入住 2 晚
Guest Relations Management 于 2023年10月10日 的回复
Hi Jason, Thank you for sharing your review.We are pleased to hear that you enjoyed some aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 超赞

bryan,colo spgs

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was personable and my request was fulfilled. Thanks
2023 年 10 月入住 1 晚
Guest Relations Management 于 2023年10月8日 的回复
Hi Bryan, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Guest Relations Management 于 2023年10月6日 的回复
Dear Valued Guest, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 超赞

Jarrett

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Guest Relations Management 于 2023年10月6日 的回复
Hi Jarrett, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 一般

Alisa

团体旅客
不满意:住宿条件和设施,清洁度
Days in stay Colorado City
It was an animal room, bathroom smelled like dog pee. Dog food found on floor. Desk person at check in was very nice. Had to change rooms because of the cat, was not seen on my booking , used a 3rd party for booking,but it was ok.
2023 年 9 月入住 1 晚
Guest Relations Management 于 2023年10月2日 的回复
Hi Alisa Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the issues you encountered with your first room. That should not have been the case. Each room should be thoroughly cleaned before it is offered to a guest. Our hotel clearly didn't meet your expectations, and let us assure you, it doesn't meet ours either. We are glad that the staff was able to assist you and we hope that the next room was to your satisfaction and liking.Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.

10/10 超赞

Tongkwon,Flushing

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Weak wifi
2023 年 9 月入住 1 晚
Manager 于 2023年10月3日 的回复
Hi Tongkwon,Thanks for sharing and we are sorry for your disappointment with the condition of our wifi being weak, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 还可以

Ronald

与家人出行
满意:员工和服务
Convenient. Nice cool mfy bed and pillows. Great staff.
2023 年 9 月入住 1 晚
Guest Relations Management 于 2023年09月29日 的回复
Hi Ronald, Thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the hotel amenities and the service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was clean, comfortable, and the staff was very friendly.
2023 年 9 月入住 1 晚
Guest Relations Management 于 2023年09月25日 的回复
Hi David, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the staff and the cleanliness.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 还可以

Christy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in staff was great. The air conditioning unit in the room was kinda loud. For someone that is a light sleeper. I'd wake up each time it went off. Otherwise everything was great.
2023 年 9 月入住 1 晚
Guest Relations Management 于 2023年09月25日 的回复
Hi Christy, Thank you for sharing your stay at our hotel.We strive to provide every guest with a very pleasant and accommodating experience, and we are very happy when this goal is met. Thank you for your feedback on the air conditioner. We apologize for all the inconvenience. We will report this issue to our maintenance team.Given that we are always looking for ways to better the hotel experience for our guests, this will help us recognize and address our weaknesses as we strive to make every guest's experience pleasant and enjoyable.Thank you for sharing this review and we look forward to seeing you again!