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Reviews of Aloft Columbia Downtown

3 out of 5
Aloft Columbia Downtown
823 Lady St, Columbia, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 656 reviews" "
Rating 8 - Good. 126 out of 656 reviews" "
Rating 6 - Okay. 57 out of 656 reviews" "
Rating 4 - Poor. 15 out of 656 reviews" "
Rating 2 - Terrible. 19 out of 656 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Lots of restaurants within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

nelida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

LeQuenta

Stayed 2 nights in Mar 2024

2/10 Terrible

Chris

Stayed 1 night in Mar 2024

10/10 Excellent

Felisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and stylish.
Stayed 1 night in Mar 2024
Response from Jen GM on 16 Mar 2024
Hi Felisa thank you so much for your kind reviewHope to see you again the next time you are in Columbia!

10/10 Excellent

Jen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Perfect! Perfect! I travel almost every weekend for work and this stop was such a blessing! The staff was amazing and went above and beyond to make us comfortable. Valet was soo easy! The location is perfect for walking to dinner. Room was quiet and clean. Loved it!!
Stayed 3 nights in Feb 2024
Response from Jen~GM on 19 Mar 2024
LOVE LOVE LOVE!!! Thank you Jen :)

10/10 Excellent

Christopher, Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place will now stay wherever i fine aloft
Stayed 1 night in Feb 2024
Response from Jen~GM on 19 Mar 2024
We look forward to having you back with us Christopher, please let us know if you need assistance making reservations!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

6/10 Okay

Otis

Business traveller
The property was fine. It wasn't great but it wasn't bad either. It was fine for the purpose of having a place to stay for work travel.
Stayed 1 night in Feb 2024

8/10 Good

Ronnie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good Location
Stayed 1 night in Feb 2024
Response from Jen~GM on 12 Feb 2024
Hi Ronnie,We appreciate your review! Hope to see you again in the future!

8/10 Good

WISSAM

Liked: Cleanliness, staff & service, property conditions & facilities
good staff love it
Stayed 2 nights in Feb 2024
Response from Jen~GM on 12 Feb 2024
thank you so much for sharing your feedback with us :)

2/10 Terrible

DeAnn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
The room was handicap access corner room and I did not select that when I paid more for a corner city view room. The blinds will not close and all the city lights are in my eyes and I am unable to sleep. Mold around the sink. I asked for a different room but the hotel was booked and so It is 4:30 am in the morning awake. I am a Marriott Bonvoy member as well. So very disappointed. The only positive was the bartender and the customer service with drinks and food.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Hilton Head Island

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jen GM on 31 Jan 2024
we appreciate your positive feedback thank you so much for sharing your experience! We look forward to seeing you again real soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jen GM on 31 Jan 2024
Hi Anthony I will be sharing your feedback with our team, see you next time!!

8/10 Good

Derek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, customer service could improve
Hotel was excellent right up to check out. $18 parking charge was added which I did not avail of. The lady at the check out desk was a little rude when I asked for the charge to be removed. Breakfast was included with the stay, same lady tried to charge us for breakfast and again a little rude when I told her it was included in the stay. Otherwise it's a great hotel, amenities are excellent, location is perfect
Stayed 1 night in Jan 2024
Response from Jen~GM on 24 Jan 2024
Hi Derek, I am so sorry that you had this experience. I will address my team about that. Pleae give me a call or email when you have a moment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Had a great stay. Just wish they have microwaves in the rooms.
Stayed 1 night in Jan 2024
Response from Jen~GM on 24 Jan 2024
Love Love Love! Thank you for your review. We do have microwaves upon request that we can place in the room prior to your arrival. Look forward to seeing you soon!

10/10 Excellent

Bryan

Liked: Cleanliness, amenities
Nice , clean and easy check in
Stayed 1 night in Jan 2024

10/10 Excellent

Vamsi

Stayed 1 night in Jan 2024
Response from Jen on 31 Jan 2024
Hi Vamsi, Cheers! Thank you for sharing your feedback, see you next time you are in Columbia, SC!

10/10 Excellent

Lincolnton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere for this hotel. Very colorful vibe. Lobby area is great with a very nice bar with great top self options to choose from. Room I was in was great. Looks exactly like how the picture show on here. Only gripe I have is that the sinks hot water did not get hot and there are no microwaves in the room but still overall a great experience and a great hotel. Would highly recommend
Stayed 2 nights in Dec 2023
Response from Jen~GM on 24 Jan 2024
Thank you so much for your review, I appreciate your feed back. We do have microwaves available upon request.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!!
Stayed 1 night in Dec 2023

10/10 Excellent

Jhmal

Travelled with family
Liked: Staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jen~GM on 18 Dec 2023
Hi Gabrielle, thank you so much for your awesome review!! Please come back and see us :)

6/10 Okay

Mark

Business traveller
Disliked: Cleanliness, amenities
Don’t stay on first floor. Cackling bartender and loud cars next door.
Stayed 1 night in Dec 2023

10/10 Excellent

ERICA GORDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location; exceptional staff. Room is minimalist but clean and adequate. Will stay again.
Stayed 2 nights in Oct 2023
Response from Jen~GM on 6 Nov 2023
Hi Karen, thank you so much for your kind feedback, look forward to seeing you soon!

10/10 Excellent

Shenise

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Jen~GM on 24 Oct 2023
Thank you for choosing our location!

8/10 Good

Dan

Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and walking distance from everything in the Vista. A vibe!
Stayed 1 night in Sep 2023
Response from Jen~GM on 6 Nov 2023
Thank you William!! See you nest time :)

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Staff was very nice - hotel is clean and modern Location and parking very good. Great stay.
Stayed 1 night in Sep 2023
Response from Jen~GM on 1 Oct 2023
Hi Jacqueling, we loved having you here!! Thank you for the positvie review :)

10/10 Excellent

Deanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner room was spacious and clean. Best of all was our check-in experience with Kaylie (SP?). She was so nice and welcoming! She even took a minute to play with our little dog:). The parents weekend welcome gift and drink were a bonus. We will definitely stay here next year.
Stayed 2 nights in Sep 2023
Response from Jen~GM on 1 Oct 2023
Hi Natalie, thank you for recognizing our team! I shared with Kaylie , we loved having you here!

10/10 Excellent

Michele

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel staff are exceptional!! The ladies working the check in/out counter were five star!!
Stayed 3 nights in Sep 2023
Response from Jen~GM on 24 Oct 2023
Fantastic!!

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay, however.....
Very clean and loved the bed! Most comfortable bed yet! Staff friendly and very professional. We did opt in breakfast for two for $10 extra on top of room rate when booking reservations through Hotels.com, but the hotel staff knew nothing about that, so we had to prove it to them by walking them through another online booking to see that option. We do feel charging guests additional charge for parking was unnecessary, especially paying a pretty penny for our hotel room.
Stayed 1 night in Sep 2023

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Aug 2023

10/10 Excellent

Holly

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, competent staff.
Stayed 2 nights in Aug 2023
Response from Jen~GM on 14 Aug 2023
Thank you so much, please come back and see us when in Columbia, SC

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jen~GM on 14 Aug 2023
Thank you Jordan we look forward to having you back :)

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at Alofts when we travel. Our favorite hotel
Stayed 2 nights in Aug 2023
Response from Jen~GM on 14 Aug 2023
Awesome!!!!Thank you :)

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jen~GM on 4 Aug 2023
Hi Holly,We are so glad you had an Excellent stay :) Thank you for sharing!

10/10 Excellent

Laura

Stayed 1 night in Jul 2023

2/10 Terrible

Maurice

Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling alone and felt safe.
Stayed 2 nights in Jul 2023
Response from Jen~GM on 4 Aug 2023
Hi Monica, Thank you for sharing. Your review is by far one of my most favorite responses I have have recieved. It is so important that our solo travelers understand that safety and security in addtion to customer service is what we strive for. Please make us your home away from home :)

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jen~GM on 4 Aug 2023
Thank you Betty, we look forward to having stay with us your next time in Columbia, SC :)

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jen~GM on 18 Jul 2023
Hi thank you Nina for your postive review :) we hope to see you next trip to Columbia, SC!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and safe. The set up makes it impossible to turn on the bathroom light without waking your partner. A shame.
Stayed 2 nights in Jun 2023
Response from Jen~GM on 18 Jul 2023
Thank you Elizabeth for your review, we are working on some solutions for that issue.

2/10 Terrible

Camille

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly accommodated
Stayed 1 night in Jul 2023
Response from Jen~GM on 3 Jul 2023
Thank you so much Robert for you fantastic review! Please join us next time your are in Columbia, SC :)

10/10 Excellent

TAsia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jen~GM on 18 Jul 2023
Fantastic! Thank you :)