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关于哥伦布西 - 希利厄德温德姆拉昆塔套房酒店的点评

2.5 out of 5
哥伦布西 - 希利厄德温德姆拉昆塔套房酒店
5510 Trabue Road, Columbus, OH

点评

8.0

很好

10 分 - 超赞。425 条好评，共有 1001 条点评" "
8 分 - 还可以。308 条好评，共有 1001 条点评" "
6 分 - 一般。141 条好评，共有 1001 条点评" "
4 分 - 很差。75 条好评，共有 1001 条点评" "
2 分 - 糟糕。52 条好评，共有 1001 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Daxing

2024 年 3 月入住 1 晚
Bonnie 于 2024年04月28日 的回复
Thank you so much for providing your feedback. We appreciate your comments and I will share with the staff. Come again when visiting Columbus!

10/10 超赞

Daxing

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
good I like it here
2023 年 11 月入住 1 晚
LaQuinta Guest Relations 于 2023年11月22日 的回复
Thank your your review and being our guest. We are happy to hear you overall enjoyed your stay, and we hope to welcome you back in the near future!Have a safe trip!

10/10 超赞

hailey

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
Bonnie 于 2024年05月28日 的回复
Thank you so much for taking the time to provide us feedback on your recent stay. I will share with our staff and please come again the next time you visit the Columbus area!

6/10 一般

Danny

不满意：住宿条件和设施，员工和服务
2024 年 4 月入住 3 晚
Bonnie 于 2024年05月27日 的回复
Thank you for taking the time to provide us feedback on your recent stay. We appreciate your business. Come again the next time you are in the Columbus area!

10/10 超赞

Eric

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right off I-70 but far enough to not hear it. Plenty of places near by to eat. Rooms were clean and the bed was comfortable.
2024 年 5 月入住 2 晚
Bonnie 于 2024年05月7日 的回复
Thank you so much for taking the time to provide feedback on your recent stay. I will share with the staff . Please come again the next time you are in Columbus!

10/10 超赞

charlene

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and close to restaurants. Walmart was close by as well. Warm pool. Really nice.
2024 年 5 月入住 1 晚
Bonnie 于 2024年05月7日 的回复
Thank you so much for taking the time to provide feedback.I will share with the staff. Please stay again next time you are in Columbus!

8/10 还可以

danelle

满意：住宿条件和设施，员工和服务
2024 年 5 月入住 2 晚
Bonnie 于 2024年05月7日 的回复
Thank you so much for taking the time to provide feedback on your recent stay. I will share with the staff. Please stay with us again the next time you are in Columbus!

10/10 超赞

JULIANA

2024 年 4 月入住 1 晚
Bonnie 于 2024年04月30日 的回复
Thank you for taking the time to provide feedback on your recent stay. I will share with the staff and hope to see you again the next time you are in Columbus

10/10 超赞

Kendall

2024 年 4 月入住 1 晚
Andy L 于 2024年05月19日 的回复
Dear Kendall, Thank you for your review of your past stay. My team and I are pleased you had a great stay and hope to see you again when your travels bring you back to the Columbus area.

6/10 一般

Pam

带宠物出行, 与配偶出行, 商务旅客
Stayed for 4 nights. Room was never cleaned. Garbage was taken out once. Dirty towels were removed twice but never replaced. Had to go to the front desk to get clean towels.
2024 年 4 月入住 4 晚
Andy L 于 2024年04月15日 的回复
Pam,I will share your comments with our team in hopes to provide better service for you in the future. Did you talk to one of our front desk members to inquire about you housekeeping issues? Please call our front desk to see if we can help resolve any future issues.Thank you for telling us of your issues.

10/10 超赞

Laura

与家人出行
满意：清洁度、服务设施、住宿条件和设施
No water to drink at breakfast time, also orange juice machine not working.
2024 年 4 月入住 2 晚
Andy L 于 2024年04月15日 的回复
Laura,Thank you for taking the time to review your stay. Unfortunately we are having issues with our water dispenser in our breakfast room but the one in our fitness room is working. Our juice machine does work but is turned off after breakfast hours. Once our part comes in for our water dispenser we will have it back in service soon. thank you.

8/10 还可以

Michael

与家人出行
Our room was spacious and welcoming. Breakfast options were ok but limited. I would stay again!
2024 年 4 月入住 1 晚
Andy L 于 2024年04月13日 的回复
Thank you for your review of your stay.Thank you and hope to see you again!

10/10 超赞

Jimmy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Culver’s next door…doesn’t get any better than that. Really liked their camera system, made me sleep at ease knowing my cars safe outside.
2024 年 4 月入住 1 晚
Andy L 于 2024年04月13日 的回复
Thank you!

8/10 还可以

Kathy M.

2024 年 4 月入住 1 晚
Bonnie 于 2024年04月30日 的回复
Thank you so much for taking the time to provide feedback on your recent stay with us. I hope you will consider staying here again!

10/10 超赞

Congrong，Granby

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to a Tesla supercharger and a lot of restaurants. A very convenient location.
2024 年 4 月入住 1 晚
Andy L 于 2024年04月9日 的回复
Good morning,Thank you for your review, may team and I are pleased you had a good stay and LaQuinta Columbus west.Hope to see you again real soon!

10/10 超赞

Keyona

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
It was ok, for the price.
2024 年 4 月入住 1 晚
Andy L 于 2024年04月8日 的回复
Keyona,Thank for your review of your stay with us.My team and I are pleased you had a great stay and hope to see you again soon.

10/10 超赞

Jeffrey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel and a great staff!
2024 年 4 月入住 1 晚
Bonnie 于 2024年04月2日 的回复
Thank you for taking the time to review our property. Please come again when you are in Columbus!

10/10 超赞

Rocio，Other

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean not only room but also the property inside/outside. Good breakfast. The only downside was a bit noise at night with peopel yelling in halls, slaming doors late at night unfortunately from other customers.
2024 年 3 月入住 1 晚
Bonnie 于 2024年03月25日 的回复
Thank you for taking your time to give us feedback on your recent stay. I will share your kind words with our staff.

10/10 超赞

Roger

2024 年 3 月入住 1 晚
Andy L 于 2024年04月13日 的回复
Thank you

10/10 超赞

Angela

满意：清洁度、员工和服务、住宿条件和设施
The receptionist Felicia was great! She made time to talk to my son and he loved her. Great employees make great business
2024 年 3 月入住 1 晚
Bonnie 于 2024年03月4日 的回复
Thank you for taking the time to let us know how we are doing. Stay again the next time you are in the Columbus area!

4/10 很差

Briana

2024 年 3 月入住 2 晚
Bennie 于 2024年03月7日 的回复
Briana, I'm sorry we did not meet your expectations please let me know what we could have done to have made your stay better

10/10 超赞

Deborah，North Hero

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed here frequently and find staff very helpful & friendly & very convenient on and off Interstate with shopping & dining options within walking distance.
2024 年 2 月入住 1 晚
Bonnie 于 2024年03月4日 的回复
Glad to hear you enjoyed your stay! I will share this with staff and please come again!

6/10 一般

Louis

团体旅客
Had ants all over the room and bathroom. The staff was nice but they had just had a power outage causing check in problems. Need to update elevator old and dusty. Young man at the front desk was super nice
2024 年 2 月入住 1 晚
Bonnie 于 2024年03月4日 的回复
I'm sorry to hear your stay didn't meet expectations. We are trying to address the ant situation and are glad you took your time to give us feedback.

2/10 糟糕

Ali

不满意：员工和服务
2024 年 2 月入住 1 晚
Bonnie 于 2024年03月4日 的回复
I'm sorry that you've had a bad experince, but please feel free to let us know we we could do to make your next experince better than your last. Thank you for making a review we do hope to see you again soon!

10/10 超赞

Jennifer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Comfy beds.
2024 年 2 月入住 1 晚
Bonnie 于 2024年03月4日 的回复
Thank you for taking the time out of your day to make a wonderful review. We are happy to see that you've enjoyed your stay and we hope to see you again soon, have a wonderful day!

2/10 糟糕

Rodney

不满意：清洁度、员工和服务、客房舒适度
So disappointed
My wife and I went here hoping to enjoy a moment away from home as my wife was recovering from foot surgery. Our first disappointment came with a stange smell coming from the heating unit, so i decided to check the filters and found they were completely clogged with whatever for who nows how long as i do have experience in HVAC. Bing late put them aside for the night. Our second disappointment came at 8:50 am the next morning to the fire alarm. Now getting my wife ready to, and not knowing whats going on we managed to make it to the lobby just to be informed that it was a false alarm with a guest putting butter in a cooker during breakfast. We then discussed with the assistant manager about the smell and being ousted by the fire alarms that we would like to be refunded for the next nights stay as we were going home now. The manager the offered a different room with 50% off for our troubles. We agreed. Nothing else happening not even the 50% they promised. Will never go back.
2024 年 2 月入住 2 晚
Bennie 于 2024年02月14日 的回复
Hello Rodney, I di apologize your stay was not up to our usual standards, I will be using this review as a teaching/training tool to better equip my staff. as for the discounted night i will be contacting you soon

10/10 超赞

Abigail

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Bonnie 于 2024年02月12日 的回复
Thank you so much for taking your time to review your recent stay with us. Please come back again when visiting in the Columbus area!

8/10 还可以

Carol

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable room, only comment is the breakfast was not the best
2024 年 1 月入住 1 晚
Bonnie 于 2024年01月24日 的回复
Thank you for taking the time to comment on your recent stay. We are glad you were comfortable and hope you will consider staying again the next time you are in Columbus!

10/10 超赞

Nathan

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff were amazing and made us feel at home. The location is right across from a Walmart for anything you might need and the cleanliness of the rooms was impeccable.
2024 年 1 月入住 1 晚
Bonnie 于 2024年01月24日 的回复
Thank you for taking the time to let us know how we are performing. Stop again the next time you are in Cokumbus!

6/10 一般

Nachadalingam

Night duty Front desk staff was very friendly and the day time front desk staff was not friendly and very irritated to answer any questions Finding bugs in the room and need to change rooms Not a good place to stay
2023 年 12 月入住 1 晚
LaQuinta Guest Relations 于 2024年01月3日 的回复
Thank you for your feedback and rating. We appreciate your honest insight and will be sure to address this with our management team. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Have a safe trip!

4/10 很差

Cristina

与配偶出行
不满意：服务设施，员工和服务
Room and facility was ok. Appeared clean but was somewhat outdated. Went downstairs for breakfast the first morning an hour before it was over and they claimed they “ran out”. Second day we showed up 2 hours early and the hot food was already out. This was on a weekend and they did not refill anything once it was empty even though there were multiple people asking and just showing up to eat. Front desk and service kept stating they “ran out”.
2023 年 10 月入住 2 晚
LaQuinta Guest Relations 于 2024年01月3日 的回复
Thank you for providing feedback on your recent stay. We are sorry for your experience with your recent stay. We are sorry for the disappointing experience with our breakfast. We will certainly share this feedback with our management team. We appreciate you choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Have a safe trip!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Right price, good, clean, pet friendly, near Walmart and restaurants. Overall good place to stop along trip on interstate 70.
2023 年 12 月入住 1 晚
Bonnie 于 2023年12月23日 的回复
Thank you for taking the time to provide feedback on your stay. Come see us again on your next trip to Columbus!

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very quiet and very clean.
Quietest place I think we've ever stayed except for on an island. Front dest folks extremely nice. I guess my only issue is the breakfast selection. The eggs and sausage were not very good. I'm diabetic and can't eat the waffles and baked goods so I depend on the "protein" items.
2023 年 12 月入住 1 晚
Bonnie 于 2023年12月23日 的回复
We appreciate your taking the time to provide feedback on your recent stay. Gome back again!

10/10 超赞

Roni

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Very nice stay. Room was clean, bed was comfortable. All staff was super friendly!
2023 年 12 月入住 1 晚
Bonnie 于 2023年12月23日 的回复
Thank you so much for providing your feedback on your recent stay. I will share with the staff. Come back again!

10/10 超赞

jeff

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Bonnie 于 2023年12月23日 的回复
Thank you for providing feedback on your recent stay.Please come back again!

10/10 超赞

Emily

满意：清洁度、员工和服务、住宿条件和设施
had a great over night stay at la quinta inn !
2023 年 12 月入住 1 晚
Bonnie 于 2023年12月23日 的回复
Thank you for your kind words regarding your recent stay.Please come again!

6/10 一般

Jackie

商务旅客
The hotel needs some maintenance.
The breakfast had bread so stale I literally broke in half in front of the attendant, the small individual milk carton, which was not expired, was spoiled so must be a refrigerator issue. The bathroom in my room has a broken exhaust fan the clicked like a fuse box, a broken towel hook on the back of the door and the faucet switch to go from bath to shower was also broken.
2023 年 11 月入住 5 晚
LaQuinta Guest Relations 于 2024年01月3日 的回复
Thank you sharing your feedback with us. We are sorry to hear that your stay was not up to par, and to hear that the bathroom was in need of repair. We are sorry to hear that the bread was stale and the milk was spoiled. We will ensure to pass along your feedback to our executive management team as this does allow us the opportunity to improve our services. We do hope to have the opportunity to welcome you back to provide a better experience, so please feel free to contact us should you need any assistance.Have a safe trip!

10/10 超赞

Louis

2023 年 12 月入住 1 晚
LaQuinta Guest Relations 于 2024年01月3日 的回复
Thank you for your rating for our LaQuinta Inn & Suites Columbus-West. We were delighted to see that we could provide you with a positive experience for your stay. Thank you for staying with us, we look forward to welcoming you back as our guest in the future.Have a safe trip!

6/10 一般

james

与配偶出行
满意：员工和服务
不满意：清洁度
3 days the bread was stale milk was soured. Also our bathroom was nasty around the toilet
2023 年 11 月入住 3 晚
LaQuinta Guest Relations 于 2024年01月3日 的回复
We appreciate you providing feedback. I'm sorry to hear about the problems you had with the state of your bathroom, as well as the stale bread and sour milk. We will be sure to share your comments with our management team. We hope to have the opportunity to welcome you back soon!Have a safe trip!

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and convenient
2023 年 11 月入住 1 晚
Bonnie 于 2023年11月28日 的回复
Thank you for taking the time to provide us feedback on your recent stay. Come back again soon!

10/10 超赞

Jen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We've stayed there before and the property has been updated. Beds were very comfortable!
2023 年 11 月入住 4 晚
Bonnie 于 2023年11月28日 的回复
Thank you so much for taking the time to provide us feedback on your recent stay. Come back and see us again the next time you are in Columbus!

8/10 还可以

Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable Stay in Columbus
We had a two night stay here for a family trip and overall we were happy with our stay. The room was clean, beds were comfortable, and the hotel is conveniently located near several different restaurants and a Wal-Mart. On the second night of our stay, there was an issue with the lock on our room and the door wouldn’t open. Hotel management gave us the use of the adjoining room as well as our original room, which we greatly appreciated. All of the staff we encountered during our stay were friendly and we enjoyed the continental breakfast in the mornings.
2023 年 11 月入住 2 晚
Bonnie 于 2023年11月28日 的回复
Thank you for taking the time to provide us feedback on your recent stay. Please come again soon!

8/10 还可以

mike

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was in a good area for shopping and close ti the highway
2023 年 11 月入住 2 晚
Bonnie 于 2023年11月27日 的回复
Thank you for takiing the time to send us feedback on your recent stay. We appreciate it!

8/10 还可以

Alexandra

满意：员工和服务，清洁度
Nice stay. Affordable and always love a free breakfast.
2023 年 11 月入住 2 晚
LaQuinta Guest Relations 于 2023年11月22日 的回复
Thank you for your review and being our guest! It was a pleasure having you and we are pleased that you enjoyed your stay. We hope to welcome you back soon for another wonderful stay!

10/10 超赞

Elizabeth

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Felicia the desk attendant was awesome great personality performance and over all professional
2023 年 11 月入住 2 晚
Bonnie 于 2023年11月20日 的回复
Thank you so much for taking the time to provide feedback about your experience. I'll be sure to let our staff members know. Come back again whenyou are in the area!

4/10 很差

Chris

与家人出行
不满意：客房舒适度，清洁度
Watch out for ants
Checked into our room and there were ants everywhere in the bathroom. The staff apologized and gave us a new room. The hotel smells like weed. The beds were uncomfortable. You can feel the springs in the mattress. Won’t go back
2023 年 11 月入住 1 晚
Bonnie 于 2023年11月14日 的回复
We are sorry your stay did not meet your expectations. We are taking steps to rectify the ant problem. Thank you for your feedback.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Very nice overall
2023 年 11 月入住 2 晚
Bonnie 于 2023年11月14日 的回复
Thank you for your feedback on your recent stay. Please come again!

10/10 超赞

Frank

与家人出行, 与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Restaurants not far at all. Good location
2023 年 10 月入住 1 晚
LaQuinta Guest Relations 于 2023年11月9日 的回复
Thank you so much for taking the time to share your feedback. We are delighted to hear that you had a great experience with us, and that you were pleased with the your location. Our team takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Have a safe trip!

10/10 超赞

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wrapped up 7 days traveling to Niagra Falls and Cooperstown and this hotel proved to be the cleanest and quietest of them all!
2023 年 10 月入住 1 晚
Bonnie 于 2023年11月6日 的回复
Thank you so much for taking the time to review our property.It will be shared with staff and we hope you will stay here again the next time you travel in the Columbus area!

10/10 超赞

Allison

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Felicia at the front desk is so nice! Really appreciate her friendliness
2023 年 11 月入住 1 晚
Bonnie 于 2023年11月6日 的回复
Thank you for taking the time to review our property. It will be shared with staff. Stay again the next time you are in the area!