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关于哥伦布机场东布罗德街希尔顿惠庭酒店的点评

3 out of 5
哥伦布机场东布罗德街希尔顿惠庭酒店
6315 E Broad St, Columbus, OH

点评

8.6

超赞

10 分 - 超赞。241 条好评，共有 406 条点评" "
8 分 - 还可以。91 条好评，共有 406 条点评" "
6 分 - 一般。31 条好评，共有 406 条点评" "
4 分 - 很差。23 条好评，共有 406 条点评" "
2 分 - 糟糕。20 条好评，共有 406 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

2/10 糟糕

james

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I requested an accessible room assuming that it would be like the one on the webpage for Expedia. The room I was given was unsuitable for our disability needs. I had to pay for a room upgrade as well as the Expedia room. I will go back to that hotel, but Expedia was a great disappointment.
2024 年 5 月入住 2 晚

10/10 超赞

Daniel

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bed was very nice, the shower was hot and the breakfast had a lot of good choices to choose from.
2024 年 4 月入住 1 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Family loved the breakfast and the pool!!
2024 年 4 月入住 1 晚

10/10 超赞

Christina

满意：住宿条件和设施，清洁度
Like everything
2024 年 3 月入住 1 晚

10/10 超赞

Kelsey Elizabeth

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We stayed in the king bed studio suite. This was perfect for our family of four. Plenty of space for a large pack/play and toddler air mattress. Would stay here again. Already looking for more homes to suites to book for future travel plans.
2024 年 3 月入住 2 晚

10/10 超赞

Sandy

与家人出行
满意：清洁度、服务设施、住宿条件和设施
2024 年 3 月入住 1 晚

2/10 糟糕

Brittany

与家人及幼儿出行
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
They have bed bugs. My daughter was eaten up while she was sleeping. She woke up with bite marks all over her face. This was the only hotel I stayed in when visiting Columbus. I am very disappointed.
2024 年 3 月入住 2 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
One thing I will mention. I took a shower this morning and the bathtub wasn’t draining very well. Thanks I’ll be back!
2024 年 3 月入住 1 晚

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great
2024 年 3 月入住 1 晚

10/10 超赞

Heather

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is extremely polite and accommodating. Hotel is clean and fairly quiet. Location is great, close to highway and surrounded by a lot of restaurants and stores.
2024 年 2 月入住 2 晚

8/10 还可以

Amy

Room was clean and nice however the entire first floor smelled of marijuana as we checked in on Friday night.
2024 年 2 月入住 2 晚

10/10 超赞

Jermain

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Delores

满意：清洁度、员工和服务、住宿条件和设施
Lovely quiet space. Great for kids.
2024 年 2 月入住 2 晚

10/10 超赞

Natajsia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

4/10 很差

kerry

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚

10/10 超赞

TIFFANY

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
"Full" kitchen is misleading
Warm welcome by the front desk attendee. Check-in was easy. The room was bright and comfortable, clean, warm and roomy. The "full" kitchen does NOT mean cook-in kitchen. There is a refrigerator, microwave, sink and dishwasher. DO NOT expect to be able to cook in the "full" kitchen from the room descriptions. Over all, nice space, kid friendly. Pool was small but the kids had plenty of fun.
2024 年 1 月入住 1 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

8/10 还可以

Amanda

与家人及幼儿出行, 与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

DiAnte

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing else to add
2024 年 1 月入住 2 晚

10/10 超赞

Amanda

2024 年 1 月入住 1 晚

10/10 超赞

Beth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Staff was wonderful. Rooms were large and clean:
2023 年 12 月入住 1 晚

10/10 超赞

Heather

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay. Nice sized rooms. Cleanly and staff, I believe his name was Kevin, was very friendly.
2023 年 12 月入住 1 晚

8/10 还可以

saleh

2023 年 12 月入住 1 晚

6/10 一般

Toby

2023 年 11 月入住 1 晚

8/10 还可以

Jesse

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

Melanie

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
Family Fun...we enjoyed our stay.
Friendly staff. Check in and check out was easy. Enough room for our family of 6. Only complaint was the room wasn't cleaned well. Dirty bottles left in room we had to clean up and had to wipe up the bathroom floor. Other than that our staywas nice and the kids enjoyed the pool.
2023 年 11 月入住 1 晚
Management 于 2023年11月21日 的回复
I am sorry for the oversight with the bottle. I promise we can and will do better. Thank you!

10/10 超赞

Jeannette

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great dog friendly hotel.
Loved this hotel. Very convenient to the fairgrounds and very dog friendly. My dog felt at home immediately. She appreciated the treat from our check in host. Breakfast was great and the indoor pool was a bonus. I will definitively stay again when I am back in town. Dog fee was $75 which would be steep for 1 night but for 3 nights I feel it was appropriate. Nice dog walking area.
2023 年 11 月入住 3 晚
Management 于 2023年11月21日 的回复
Thank you for the great review. We hope you come back and stay with us again!

4/10 很差

真实旅客

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
The internet was often cut. It was connected and cut again and again.
2023 年 11 月入住 1 晚
Management 于 2023年11月11日 的回复
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our suites. We are currently in the process of updating our wireless network and are excited about the faster and constant connect it will offer. Please know your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.

6/10 一般

Joseph

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Most cars in parking lot had windows broken in the morning from thieves. The parking lot obviously is not monitored in any way. Unacceptable for me
2023 年 10 月入住 2 晚
Management 于 2023年10月28日 的回复
Thank you for taking the time to submit a review of our hotel. It was an unfortunate situation that someone vandalized vehicles. We absolutely do monitor our parking lot with videos surveillance however we have taken the extra measure of adding On-site security to aid in protecting our guests and property. We hope that if you are in the area again you chose to make us your Home away from Home.

8/10 还可以

John

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
security issue
The hotel was clean and well-appointed for our needs. The issue we had was that 20 cars were broken into the Saturday night we stayed there. Though ours was not one of them, (thank goodness). From what we understand this was the 2nd time cars were broken into in 3 weeks. Make sure to take all valuables into your room and out of your car.
2023 年 10 月入住 2 晚
Management 于 2023年10月27日 的回复
Thank you for taking the time to submit a review of our hotel. It was an unfortunate situation that someone vandalized vehicles during your stay, I we are happy you were not affected. Please know the safety and security of our guest's come 1st and foremost which is why we hired a security company to ensure nothing like this happens again. We hope that if you are in the area again you chose to make us your Home away from Home.

10/10 超赞

Eoghan

2023 年 10 月入住 1 晚
Management 于 2023年11月21日 的回复
Thank you for your business!!

10/10 超赞

Jill

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We loved that next door was a Mexican restaurant. My husband is a big fan! We loved the double room, with separate living room, for getting up in the middle of the night. We will not disturb our partner!! YAH!! The full size refrigerator was fabulous. We even had china and glassware. So nice! But our big complaint was the extremely tiny coffee maker that only allowed for a teabag size coffee. What are they thinking? They couldn't supply a regular K-Cup coffee maker? With all the luxuries they did supply for us, you would think they could at least supply a single serve K-cup coffee maker. This coffee maker was so bad, we couldn't even use it. I mean, it was a 2" X 2" tea bag!! The water ran out all over the counter.!!! Next time we're bringing our own K-Cup coffee maker. For $20.00? It would be worth it.
2023 年 10 月入住 1 晚

2/10 糟糕

Janeen，Hilton Head

与家人出行
不满意：住宿条件和设施，员工和服务
Thirty cars broken into. Lot is behind hotel and not well monitored nor light
2023 年 10 月入住 2 晚
Management 于 2023年10月23日 的回复
Dear Talisha Hawkins,I want to thank you for your recent stay at the Home2 Suites Columbus Airport. I am sorry to hear about the acts of vandalism that occurred that night. We hope this does not discourage you from our hotel, brand or family. If there is anything else I can help with, please let me know.

10/10 超赞

Suzie

2023 年 10 月入住 1 晚

10/10 超赞

Jose

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quick Stay
Great location, Great service.
2023 年 10 月入住 1 晚

10/10 超赞

Tricia

与家人及幼儿出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great and the kids enjoyed the pool!
2023 年 10 月入住 1 晚

10/10 超赞

Mary

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel
Beautiful property. Great suite.
2023 年 9 月入住 2 晚

6/10 一般

Jeffrey

与家人出行
满意：清洁度
nice room cold pool nice breakfast
2023 年 9 月入住 1 晚

10/10 超赞

Guy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
this is our go to place when in Columbus
2023 年 9 月入住 3 晚

6/10 一般

Bruce

与家人出行
满意：服务设施，清洁度
不满意：员工和服务
The sliding bathroom door was broken at check in. It would slide closed by itself. It was blocked from doing it by the trash receptacle when I entered the room. Very inconvenient! I reported it to the front desk and I was told that they would contact the main person. When we returned that evening it had not been repaired. I reported it again the next morning but it was never fixed. I also requested a bathroom refresh and additional towels, but that never happened. I was able to get the towels by going to the front desk. A very disappointing stay!
2023 年 9 月入住 2 晚
Management 于 2023年11月11日 的回复
Thank you for taking the time to share your review. I sorry hear you had issues during your stay. Maintenance reports that they did check the door but they needed a part and it would take a few days. I am sorry this was not communicated to you. Your comfort is very important to us and we hope you visit us again so we can show our true commitment to excellence.

10/10 超赞

Simone

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

4/10 很差

Victoria

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is poorly kept with the exception of the main lobby. We were not familiar with the city and we booked online. My husband, toddler and I stayed for 2 nights. My toddler was really looking forward to swimming in the pool but it was absolutely FILTHY! The pool conditions ruined our trip as we spent Saturday trying to find a public pool. I specifically called and asked was the pool open a week before booking because the pool and breakfast were two key selling points. I did not imagine I would need to ask if the pool was clean! The shower in our room was poorly kept, carpet needed cleaning and smelled like smoke and most of the dishes had not been properly cleaned. The breakfast was just ok, condiments were missing and brewed coffee was only available in the morning. I will not be staying here in the future. Please spend an extra $50 and stay somewhere else cleaner/nicer.
2023 年 8 月入住 2 晚

8/10 还可以

Robert

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 7 晚

6/10 一般

Sarah

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I found a COCKROACH
At first I was really happy with my experience. Check in was easy and the room seemed nice. Later in the evening of our first night (of 2) I spotted a cockroach crawling near the sink of the kitchen area. I alerted the staff, but they were unable to switch my room and did not offer any further consolation. That was really disappointing to say the least! Financially, I didn’t have a choice but to stay in the room; however, I no longer could feel relaxed or comfortable in there. Initially I planned to do more eating in my room, but that didn’t seem wise so I spent more than I planned eating takeout. On the bright side, I only spotted the one, but that certainly doesn’t mean that there weren’t more! Because of the roach I chose to sleep with quite a few lights on which wasn’t ideal for a good night’s sleep. Then, I discover that the pillows on the bed are the worst I have ever slept on. Very flat and unsupportive. Even with 3 of them I didn’t feel comfortable which led to a restless night of tossing and turning. The free breakfast is just OK. Very carb heavy options. Rubbery breakfast sandwiches, stale cereal. I’ve had better continental breakfast. Pool was decent. Area was clean and the saltwater is nice.
2023 年 8 月入住 2 晚

10/10 超赞

Dika

2023 年 8 月入住 1 晚

10/10 超赞

Paige

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

10/10 超赞

Vicki

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff were exceptional. Our room was clean, comfortable, and had plenty of room for our family of 5. We would definitely stay here again.
2023 年 8 月入住 3 晚

10/10 超赞

Michael，South Bend

满意：清洁度、员工和服务、住宿条件和设施
The property listed electric car charging as an option. There was no charging available and although the property was nice I would have selected another place to stay with charging.
2023 年 8 月入住 3 晚

2/10 糟糕

Matthew

不满意：住宿条件和设施，清洁度
2023 年 7 月入住 1 晚