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Reviews of Hotel Indigo Columbus at Riverfront Place, an IHG Hotel

3.5 out of 5
Hotel Indigo Columbus at Riverfront Place, an IHG Hotel
21 WEST 14TH STREET, Columbus, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 221 out of 287 reviews" "
Rating 8 - Good. 39 out of 287 reviews" "
Rating 6 - Okay. 14 out of 287 reviews" "
Rating 4 - Poor. 6 out of 287 reviews" "
Rating 2 - Terrible. 7 out of 287 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Rooms are lovely. Valet parking. It has a decent gym and is located on the riverwalk for outdoor exercise.
Stayed 1 night in Apr 2024

8/10 Good

Olga

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tabatha Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like they were maybe shoet staff for cleaning our rooms.
Stayed 8 nights in Apr 2024

8/10 Good

Penny

Travelled with family
Awesome Time
Stayed 1 night in Apr 2024

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location,clean and comfortable
Stayed 2 nights in Jan 2024

10/10 Excellent

Tulin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, style and staff. Right on the river with a clean, renovated walkway for a walk, jog, or biking path. Highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024

10/10 Excellent

jaleesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Great views. Love the bar on the top of the building. Lots of construction in the area right now.
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in-house restaurant was so good, like way better than any hotel food I’ve ever had! Our room also had really cool decorations and murals. Would 10/10 stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern decor.
Stayed 2 nights in Jan 2024

8/10 Good

Lori

Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Hotel Indigo
A modern, very clean hotel with yummy food.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dwane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

laretha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Favorite place to stay there in Columbus
Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
My husband was washing his face with a face cloth in the bathroom. A long strand of hair ended up in his mouth that was on the cloth. He was completely disgusted and called the front desk immediately. The front desk offered complementary breakfast. The next morning at breakfast, I ordered the brisket and egg meal. As I was taking my third of fourth bite of food, I noticed a short curly hair in my eggs; possibly an eyelash or facial hair. I immediately notified my server, who notified the manager. The manager offered to remake the meal. We got it to go because at that point it was close to checkout time. The brisket in the re-cooked meal was over-cooked and tough. No hair in the food, but the meal was horrible. Just a horrible, hairy experience for NYE.
Stayed 1 night in Dec 2023

6/10 Okay

Simone

Liked: Cleanliness, property conditions & facilities
I was excited about staying here when I came to see some family and friends but the ball was dropped when someone decided that the kitchen should close an hour earlier than it should have been. There wasn’t really a reason given, but what I can assume is that the folks on the rooftop were too cold and didn’t want to stay out much longer. That was a bit disappointing.
Stayed 1 night in Dec 2023

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lobby bar
Stayed 1 night in Dec 2023

10/10 Excellent

GLYNDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful, the location was excellent.
Stayed 3 nights in Dec 2023

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and love the rooftop bar...rooms were nice I would have liked to have two chairs at the table in the room other than that..everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

Deshon

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful! Valets at Valet parking knowledgeable and very helpful! Hotel was clean and inviting!
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My husband and I were in for just one night. The staff were very friendly. The hotel is beautiful and very clean. Beds are comfy and roof top restaurant had yummy food and a great atmosphere.
Stayed 1 night in Dec 2023

6/10 Okay

Donald A

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Valet Service!!
The check in was fine. However, when we tried to check out and get our vehicle out of the Valet, my husband stood out in the cold this morning for over 45 minutes waiting for the valet to bring us our car. After waiting over 45 minutes and the valet still had not brought us our car, we remembered we had an extra fob in my luggage and went to the garage and retrieved our car ourselves. Then it took another 5 minutes for the valet to find our original fob. Very frustrating!!
Stayed 1 night in Dec 2023

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Rooftop had a few heaters out. Great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Refugio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Indigo
Friendly and respectful staff, food was great. The whole aura was definitely high class.
Stayed 1 night in Nov 2023

10/10 Excellent

Mindy

Travelled with partner
Liked: Amenities
Loved our stay from start to finish.
Stayed 2 nights in Nov 2023

10/10 Excellent

Santrio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place really enjoyed staying there with my family! 10/10 recommend definitely going back!
Stayed 4 nights in Aug 2023

2/10 Terrible

Bobby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Like Hotel No Go
I was in town on business. My favorite hotel in Columbus was fully booked, so I booked this similarly price hotel. I've stayed at Hotel Indigos in other towns, but this one failed to live up to any reasonable standard of quality or guest comfort. My cutesy room had no desk and intermittent heat. The indifferent staff was barely competent and mostly unhelpful. I will never again book a Hotel Indigo any where in the world.
Stayed 1 night in Nov 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Cherie

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Booked here and they over booked-with no where else to go in town. I would not recommend staying here.
Stayed 1 night in Oct 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Its clost to the river and has a walking area
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Columbus
Very nice place to stay right on the riverfront with great views of the Chattahoochee river. It's a little pricy for Columbus, GA but not out of line with other places we've stayed recently. The rooms a well appointed and the beds are comfortable. All of the employees we interacted with were very friendly and helpful. Really fun rooftop bar. You can walk almost everywhere you would want to go in Columbus. Be prepared for about a 30% upcharge for local taxes and fees on your bill.
Stayed 3 nights in Oct 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Vimary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll Repeat.
I love everything of this hotel. The location, decorations, pool, roof top, restaurant, complimentary water, rooms, staff. This was my second time. If I go back to Columbus this is my place!!
Stayed 2 nights in Sep 2023

8/10 Good

Monica

Stayed 3 nights in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, not so great staff.
We loved the decor and fusrnishings there at Indigo. We had a beautiful top floor corner suite with a gorgeous river view. The problems we had were with inept staff. There was a false fire alarm that went on for 30 minutes or more. Then at 10pm someone knocked on our door wanting to know our last name and check in time. Scared us to death. The room service food was great but the delivery staff refused to take the dirty dish tray out of the room, even after we tipped $20 to each of them. The only great staff there were the valet drivers...they were amazing! All in all its a geeat hotel that needs some re-training of the staff. We would stay there again.
Riverview from the top floor
Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Beautiful views of the river. Restaurant and lobby very nice. Pool great as well.
Stayed 2 nights in Sep 2023

4/10 Poor

Sam

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Issues
There were several issues regarding our stay. The issues started with the fire alarm that went off early evening that everyone had to go up and down the steps until it was all clear. Our next issue was regarding the phone in our room not working to call down for in room service or valet. Another issue was someone knocking on our door on two separate occasions and took off. We believe it was due to us being 1 room down from the stairs. Our last issue was there were hairs around the base of the left side of the toilet that were wiped up by my fiancé. All in all, those were the issues we had. The hotel itself is a good hotel but the issues we had weren’t received well by my fiancé and myself
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Layla

Stayed 2 nights in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great till check out. I ask for a rescipt for my stay and was told it would be sent to my e-mail but as of now I still have not gotten one
Stayed 4 nights in Sep 2023

4/10 Poor

Haley

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
It’s a no from me…
First, the staff was friendly and I do not blame them for the issues I encountered. I was placed in a room on the 7th floor near the restaurant. For whatever reason people kept going in and out the doors that lead into the room hallways. This was so loud and continued late into the night and again in the early morning. I got maybe 3 hours of sleep because of the noise levels. Yes, I called to politely complain about the noise and the staff were nice but first said it was the restaurant people and then she was corrected and told to tell me that it was just people going in and out of the hallway. Either way, nothing was done and getting this room was entirely pointless. The room itself was nice but it needs to be maintained better, there was sticky stuff on the floor, hand prints on the mirror and window, a broken to holder and random white paint smears. The fact is, this hotel is way too expensive to have these kind of issues. Shame.
Stayed 1 night in Sep 2023

10/10 Excellent

Vimary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will return for more days!
Close the city center. The surroundings are beautiful. Nice Restaurant and the fried pudding dessert is outstanding. The Roof top just Breathtaking. The Valet guys very friendly and very promptly to help and serve. The fitness center very complete! I love the cozy lobby. The people that work at the hotel very courteous. The interior decoration design beautiful, you have to stop and observe every detail.
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and friendly staff. Felt like I was at home.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dwhyte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome. Very upscale and the decor of the lobby and rooms are like no other. Phenomenal quality and friendly atmosphere. Everything is within distance and Agave Mexican restaurant have a outstanding menu to enjoy, it's right down the street. The hotel restaurant and bar is definitely exceptional as well. Just come and see for yourself. Won't be disappointed 😌.
Stayed 1 night in Aug 2023

10/10 Excellent

Talithia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay there was amazing
Stayed 2 nights in Aug 2023