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关于MainStay套房哥伦比亚堡摩尔边上的点评

2.5 out of 5
MainStay套房哥伦比亚堡摩尔边上
3662 Victory Drive, Building B, Columbus, GA

点评

7.4

还可以

10 分 - 超赞。84 条好评，共有 228 条点评" "
8 分 - 还可以。61 条好评，共有 228 条点评" "
6 分 - 一般。37 条好评，共有 228 条点评" "
4 分 - 很差。17 条好评，共有 228 条点评" "
2 分 - 糟糕。29 条好评，共有 228 条点评" "

7.4/10

清洁度

8.0/10

员工和服务

7.4/10

服务设施

7.4/10

住宿条件和设施

7.8/10

环保

点评

6/10 一般

Everett，Crawfordville

与家人出行
不满意：住宿条件和设施，清洁度
Several important things in the room were broken. Toilet paper holder, microwave door, one of the bedside lamps, etc.
2024 年 5 月入住 1 晚

8/10 还可以

Celeste

与家人及幼儿出行, 与家人出行
满意：员工和服务
It wasn’t the cleanest but it wasn’t the dirtiest. For the price and location, it was good. I was in town for my son’s army graduation and the location to the main gate that is open 24/7 was very convenient. I had a limited budget and it was one of the more affordable places I found, without being slummy.
2024 年 4 月入住 4 晚
Dev 于 2024年05月6日 的回复
Dear Celeste, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

8/10 还可以

Eduardo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Dev 于 2024年05月6日 的回复
Dear Eduardo, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

8/10 还可以

Eduardo

与家人出行
The lady thats in the kitchen putting the eggs n sausage because thats all she gives is VERT RUDE ALWAYS LOOKING AT YOU WHAT YOUR GRABBING AND HOW MUCH YOUR PUTTING ON YOUR PLATE She tells you not to get more then 2 cups of coffee... The guy from front desk is the only one tha was very helpful and polite
Dev 于 2024年05月6日 的回复
Dear Eduardo, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

8/10 还可以

Rachel

满意：清洁度、员工和服务、住宿条件和设施
It could use more outside lights.
2024 年 4 月入住 1 晚
Dev 于 2024年05月6日 的回复
Dear Rachel, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

6/10 一般

Desmond，Lexington

与家人出行
满意：员工和服务，清洁度
Average
2024 年 4 月入住 1 晚
Dev 于 2024年04月29日 的回复
Dear Desmond, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 超赞

Alejandro

与家人及幼儿出行
满意：服务设施
Super clean and nice staff.
2024 年 4 月入住 1 晚
Dev 于 2024年04月15日 的回复
Dear Alejandro, Thank you for your awesome rating. We hope to host you soon.

6/10 一般

Patricia Trejo

不满意：清洁度
Good.
2024 年 4 月入住 2 晚
Dev 于 2024年04月15日 的回复
Dear Patricia, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 超赞

Thomas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet
2024 年 3 月入住 1 晚
Dev 于 2024年04月1日 的回复
Dear Thomas, Thank you for your awesome rating. We hope to host you soon.

10/10 超赞

Angel

与家人出行
满意：住宿条件和设施
不满意：员工和服务，清洁度
The hotel was in good condition for most of it but the rooms were not as clean as they make it seem. They need to clean a little bit better but overall the beads and pillows were very comfortable.
2024 年 3 月入住 2 晚
Dev 于 2024年03月28日 的回复
Dear Angel, Thank you for your awesome rating. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 超赞

Dayna

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Dev 于 2024年03月22日 的回复
Dear Dayna, Thank you for your awesome rating. We hope to host you soon.

4/10 很差

Jessica

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Poor cleanliness. Bathroom floor was dirty. Stain on bed sheets and dog flea in room. Still waiting on my refund.
2024 年 3 月入住 2 晚
Dev 于 2024年03月11日 的回复
Dear Jessica, We are sorry to hear your stay was not as expected. We have taken the necessary steps to prevent it from happening again. We hope to host you soon for a better experience. As for refund, its already been processed.

6/10 一般

Blondell

满意：员工和服务、服务设施、住宿条件和设施
Great location, friendly staff and was quiet. The rooms were clean and the showers were nice and hot.The only thing I din't care for was the smell of the carpet.
Sammy 于 2024年02月20日 的回复
Dear Blondell,Thank you for your feedback. We are glad to see your experience was as expected. I am not sure where you are referring to about the carpet as all of our rooms have LVT flooring and no carpet in the rooms. We hope to hear from you and we hope to host you in the future.

8/10 还可以

Yvonne

满意：员工和服务，清洁度
They had a stovetop and from
2024 年 2 月入住 2 晚
Sammy 于 2024年02月20日 的回复
Dear Yvonne, Thank you for your feedback. We hope to host you soon.

2/10 糟糕

Jamie

2024 年 2 月入住 1 晚
Dev 于 2024年03月22日 的回复
Dear Jamie, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

2/10 糟糕

Elisa

与家人及幼儿出行
不满意：服务设施
El lugar muy agradable, lo que no es agradable es el trato de la manager hacia el huéspede, al menos conmigo lo fue!! Y de la limpieza no muy limpio que digamos la sabana de la cama tenía manchas de sangre y llena de pelos!!
2024 年 1 月入住 1 晚
Sammy 于 2024年02月26日 的回复
Dear Elisa, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

4/10 很差

Niki

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible check-in experience
Web we arrived at the hotel the front desk was empty, nobody there to help us with the checking. I called to the hotel, clapped my hands, knocked the staff door and nothing. After 30 minutes, the lady arrived on front desk to help us. She was sleeping, we could hear she snoring.
2024 年 2 月入住 2 晚
Sammy 于 2024年02月26日 的回复
Dear Niki,We are sorry to hear your check-in experience was not pleasant. We have taken the correct steps to prevent it from happening again. We hope to host you soon for a better stay.

6/10 一般

Sarah

与家人出行
不满意：住宿条件和设施，清洁度
If you wish to hear your neighbor flush the toilet, enjoy holes in the walls, like dirty carpet or ripped linoleum floors etc. you’ve found your spot! Below average for sure, but didn’t see any bugs so that was a plus.
2024 年 1 月入住 2 晚
Sammy 于 2024年02月26日 的回复
Dear Sarah, We are sorry to hear your stay was not as expected. We have taken the necessary steps to prevent it from happening again. We hope to host you soon for a better experience.

2/10 糟糕

Crystal

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Dev 于 2024年03月6日 的回复
Dear Crystal, We are sorry to hear your stay was not as expected. We have taken the necessary steps to prevent it from happening again. We hope to host you soon for a better experience.

8/10 还可以

Nevarro

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Dev 于 2024年03月6日 的回复
Dear Nevarro, We are sorry to hear your stay was not as expected but we appreciate your feedback. We hope to host you soon for a better experience.

2/10 糟糕

TIFFANY Q

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This was not a pleasant stay. The room was run down, had roaches and the hotel never had enough towels. The room wasnt cleaned as the sheets were dirty, an old sock in closet and the toliet wouldn't flush!! Wouldn't recommend or stay here EVER!!
2024 年 1 月入住 2 晚
Dev 于 2024年03月6日 的回复
Dear Tiffany, We are sorry to hear your stay was not as expected. We have taken the necessary steps to prevent it from happening again. We hope to host you soon for a better experience.

10/10 超赞

Mario

与家人出行, 团体旅客
满意：员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Dev 于 2024年03月6日 的回复
Dear Mario, Thank you for your awesome rating. We hope to host you soon.

6/10 一般

Orlando

团体旅客
满意：客房舒适度，员工和服务
2024 年 1 月入住 2 晚
Dev 于 2024年03月6日 的回复
Dear Orlando, We are sorry to hear your stay was not as expected. We have taken the necessary steps to prevent it from happening again. We hope to host you soon for a better experience.

10/10 超赞

NANCY，fairfield

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Dev 于 2024年03月6日 的回复
Dear Nancy, Thank you for your awesome rating. We hope to host you soon.

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
7
2023 年 12 月入住 1 晚
Dev 于 2024年03月6日 的回复
Dear Paul, Thank you for your awesome rating. We hope to host you soon.

10/10 超赞

scott

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Alejandro

2023 年 12 月入住 1 晚

6/10 一般

Lynnet

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 10 晚

6/10 一般

Lora

与家人出行
不满意：清洁度
2023 年 12 月入住 2 晚

8/10 还可以

Matthew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

4/10 很差

Jason

不满意：员工和服务、服务设施、住宿条件和设施
They need to address the people running the halls at night and their very poor over rated breakfast
2023 年 11 月入住 1 晚

10/10 超赞

Anner

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed there one night and everything was good.. I didn’t have any issues and I would stay again.
2023 年 12 月入住 1 晚

10/10 超赞

Donna

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right outside Ft Moore. Convenient and clean. The only complaint is the noise level at times.
2023 年 11 月入住 3 晚

10/10 超赞

Ken

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend!!!
This is a great hotel. The rooms are excellent, the staff is very friendly and helpful, the breakfast is better than any free breakfast I’ve had at any other hotel. Great job!!! This is our second time to stay here and we will do it again. Thanks!!!
2023 年 11 月入住 4 晚

8/10 还可以

Ben

与配偶出行
满意：服务设施
Staff was excellent, close to Fort Moore but be careful as you are on Victory Drive
2023 年 11 月入住 1 晚

10/10 超赞

Kimberly

满意：清洁度、员工和服务、住宿条件和设施
Beautiful place to stay
2023 年 11 月入住 4 晚

6/10 一般

Magdalena

满意：清洁度
2023 年 11 月入住 2 晚

8/10 还可以

Drake

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friend place
The hotel is in the middle of remodeling nice place to stay very quiet very friendly. Me and my family are looking for it to coming back for the Fourth of July. We hope that all the remodeling and updating will be done by then.
2023 年 11 月入住 3 晚

10/10 超赞

Jaidyn，Beaumont

满意：住宿条件和设施，员工和服务
It was quiet and close to a Walmart !
2023 年 11 月入住 4 晚

2/10 糟糕

Sara

满意：员工和服务
不满意：住宿条件和设施，清洁度
Pubic hair, a filthy toilet seat, and stains on the comforter were enough for me to book another hotel room elsewhere after entering the room. The front desk attendant was the only thing pleasant about the 15 minutes I spent there - she was very sweet. She was slammed when I went to leave so I left her my key card and a note to please have management call me and requested a refund because the room was dirty. They did not call. After traveling all day it was a major inconvenience but the worst of it was that when I requested a refund they refused. I'll be posting the photos on my Google review if they allow it. The toilet seat was covered in black stuff, there were pubic hairs not just on top of the stained comforter but even in the pillows. It looks like they are renovating (seemingly for the better) but if they don't renovate their idea of what "clean" means, no amount of paint or decorations is going to help.
2023 年 11 月入住 1 晚

10/10 超赞

Sylvedra

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

2/10 糟糕

Jaava Resnover

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
Bad room was dirty, mold on celing . Ended up sick allergic to mold . House keeping didnt want to give towels told me to bring back when im done. The front desk people was very nice and understanding. Roaches in room. Also someone stole my electric tooth brush 😤.
Behind bed
Bed
Floor
Mold
2023 年 11 月入住 3 晚

6/10 一般

Renato

与家人出行
不满意：清洁度
2023 年 11 月入住 1 晚

6/10 一般

Lisa

满意：员工和服务
2023 年 11 月入住 2 晚

2/10 糟糕

Sandy

2023 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Customer service was great! The room was clean. This is a great location, there are a lot of places to eat nearby and Walmart is less than 2 minutes away.
2023 年 11 月入住 2 晚

10/10 超赞

carlos

2023 年 11 月入住 1 晚

4/10 很差

kambra

满意：服务设施，员工和服务
It was as better than expected. Full refrigerator & 2 burner stove. Staff was very accommodating. The problem really was booking through Expedia. I stayed 2 nights (my original Expedia reservation was for 1 night, though date had changed), but I ended up losing my original payment for one night. Staff tried to help but ultimately Expedia wasn’t able to be of assistance.
2023 年 10 月入住 1 晚

10/10 超赞

Sandy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚