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Reviews of Sleep Inn & Suites Columbus next to Fort Moore

2.5 out of 5
Sleep Inn & Suites Columbus next to Fort Moore
3662 Victory Dr, Building A, Columbus, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 471 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. The place wasn't particularly nice, but it seemed like they took care of daily needs to keep things clean. Overall a good stay.
Stayed 1 night in May 2024

6/10 Okay

Rhonda

Liked: Staff & service
Bad internet, unable to watch TV or use phone entire tints
Stayed 6 nights in May 2024

8/10 Good

Mari

Liked: Staff & service, amenities, property conditions & facilities
Decent
Stayed 1 night in May 2024
Response from Dev on 13 May 2024
Dear Mari, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

4/10 Poor

Marlo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures were much better than the property
Stayed 1 night in May 2024
Response from Dev on 13 May 2024
Dear Marlo, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, especially Kelly at the front desk. The beds were very comfortable. The pool wasntpool was not in use, that was disappointing.
Stayed 4 nights in May 2024
Response from Dev on 13 May 2024
Dear Becky, Thank you for your awesome rating. We hope to host you soon.

8/10 Good

Eduardo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My son thats is in the military left a letter in his room after checking out, from his grandmother who was not able to attend. Wyatt was very helpful and even agreed to go back to the room and check since it hadn't been cleaned yet. We found the letter' and im very grateful for his help thanks Wyatt.
Stayed 2 nights in Apr 2024
Response from Dev on 6 May 2024
Dear Eduardo, Thank you for your awesome rating. We hope to host you soon and I'll pass the message to Wyatt.

8/10 Good

Stefanie

Travelled with partner
Staff was courteous & easy-going during a stressful time. It was a busy season & they were fully booked; they had me checked in at 330pm but I showed up at 830pm. They gave me the keycard to an occupied room but everything was straightened out in a few min.
Stayed 1 night in Apr 2024
Response from Dev on 29 Apr 2024
Dear Stefanie, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

2/10 Terrible

Monica

Business traveller
Disliked: Staff & service, amenities
The floor of the room was dirty immediately upon entering. No one had swept or mopped, and there was food in several places on the floor. The desk and table did not look like it had been cleaned either. I asked a housekeeper to clean and she did. More important, later in the evening, a man tried to enter my room. Thankfully, I had the bottom deadbolt on.(The top security lock was broken off the door already.) I didn’t open the door, and told the man that I’ve already been assigned the room. When I called the front desk, the Clerk was argumentative stating that I was supposed to be in another room. I reminded her she gave me the key, she wrote the room number down, and she verbally affirmed the room number. She gave a half hearted apology. To me, this is a very serious matter! I was traveling alone on this trip, so, as a female traveler, alone, having a man come to my door With a key given to him by the clerk, is a clear and certain threat to my safety! I was awakened at 2:30 AM by the sound of young voices, screaming, arguing, cursing. I called the front desk several times and there was no answer. It happened again at 4 AM. The clerk was unconcerned. The breakfast was substandard. The person preparing the breakfast was standing around, talking with someone and the juice and milk containers were empty. I got coffee only and left. Again, for the clerk to give a man a key to my room is a very, very, very dangerous mistake!
Stayed 1 night in Apr 2024
Response from Dev on 29 Apr 2024
Dear Monica, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, Bed comfy…Housekeeping VERY noisy…banging, shouting into walky talky. Looks clean until sun streams across the floor :-(. Did not have breakfast. Would stay again…affordable…location about 15min from anything you want/need.
Stayed 2 nights in Apr 2024
Response from Dev on 29 Apr 2024
Dear Cheryl, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

4/10 Poor

Martha

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor lighting in the bathroom. The toilet was in poor condition. The toilet handle broke after several uses. The bedspread on the bed had stains on it. The refrigerator leaked water inside and out and was not working.
Stayed 1 night in Apr 2024
Response from Dev on 29 Apr 2024
Dear Martha, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

8/10 Good

Kelly, Lehi

Liked: Staff & service
Close to what where we needed to be
Stayed 1 night in Apr 2024
Response from Dev on 29 Apr 2024
Dear Kelly, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

Nafetalai

Liked: Cleanliness, staff & service, amenities
they are renovating so can't really say. service was nice
Stayed 1 night in Apr 2024
Response from Dev on 29 Apr 2024
Dear Nafetalai, Thank you for your awesome rating. We hope to host you soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff.
Stayed 1 night in Apr 2024
Response from Dev on 22 Apr 2024
Dear Sandra, Thank you for your awesome rating. We hope to host you soon.

6/10 Okay

Cassandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was a great location as we were attending an event at Fort Moore, which was under 10 minutes away. The bed was very comfortable and sheets were clean. The front desk staff was kind and helpful. The floor in our room was very dirty, we had to wipe off our feet before getting into the bed or put shoes on. There was also a lot of mold on the ceiling of our bathroom. Mainly above the shower and around the fan. There was so switch for the fan so we were unable to turn it on, which is probably why there was so much mold in there.
Stayed 3 nights in Apr 2024
Response from Dev on 22 Apr 2024
Dear Cassandra, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

8/10 Good

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Wish the bed was more comfortable though.
Stayed 2 nights in Apr 2024
Response from Dev on 17 Apr 2024
Dear Grayson, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

Alondra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I LIKED IT WAS QUIET AND THE ONLY COMPLAIN I COULD HAVE IS THE CUST SERVICE FROM STAFF
Stayed 3 nights in Apr 2024
Response from Dev on 17 Apr 2024
Dear Alondra, Thank you for your awesome rating. We will take your feedback into consideration to make necessary changes in customer service. We hope to host you soon for a better stay.

4/10 Poor

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dev on 15 Apr 2024
Hi Belinda, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience!
Stayed 3 nights in Apr 2024
Response from Dev on 9 Apr 2024
Dear Esmeralda, Thank you for your awesome rating. We hope to host you soon.

8/10 Good

Karen, Olympia

Stayed 4 nights in Apr 2024
Response from Dev on 8 Apr 2024
Hi Karen, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome ‘can do’ staff to make it happen!
Stayed 2 nights in Mar 2024
Response from Dev on 1 Apr 2024
Dear Dayna, Thank you for your awesome rating. We hope to host you soon.

10/10 Excellent

Jeremy

Stayed 3 nights in Mar 2024
Response from Dev on 22 Apr 2024
Dear Jeremy, Thank you for your awesome rating. We hope to host you soon.

10/10 Excellent

Clyde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful inside. I great need of a grounds keeper. Pool was green, picnic tables broken
Stayed 2 nights in Mar 2024
Response from Dev on 29 Mar 2024
Dear Clyde, Thank you for your awesome feedback. We will take your feedback into consideration to make necessary changes. We hope to see you soon.

6/10 Okay

David, Mineral Bluff

Business traveller
Disliked: Cleanliness
Condom wrappers in stairwell. Covers were dirty
Stayed 1 night in Mar 2024
Response from Dev on 26 Mar 2024
Dear David, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

2/10 Terrible

Erickson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about my stay. The staff was rude. They charged me a $100 deposit and I didn’t even stay the full time and they didn’t refund me the difference. I will never book there again!
Stayed 1 night in Mar 2024
Response from Dev on 26 Mar 2024
Dear Erickson, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very convenient staff are nice
Stayed 2 nights in Mar 2024
Response from Dev on 25 Mar 2024
Dear Roderick, Thank you for your awesome feedback. We hope to see you soon.

6/10 Okay

Leo

Liked: Staff & service
Need better pillows. Need better breakfast options.
Stayed 3 nights in Mar 2024
Response from Dev on 18 Mar 2024
Dear Leo, We are sorry to hear about your experience was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

6/10 Okay

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an excessive slamming of the doors in the hallway. The shampoo bottle was half full.
Stayed 2 nights in Mar 2024
Response from Dev on 18 Mar 2024
Dear Maja, We are sorry to hear about your experience was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

4/10 Poor

Jimena, Las Vegas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I recently stayed at this hotel and was extremely disappointed with the level of cleanliness. The room was filthy and had not been properly cleaned in quite some time. There were stains on the floors, the bedding looked like it had not been washed, and the bathroom was just disgusting. However, I will say that the customer service at this hotel was surprisingly good. The staff was friendly and accommodating, and they tried their best to make up for the lack of cleanliness. Unfortunately, no amount of good service can make up for the dirty conditions of the room. I would not recommend staying at this hotel unless you don't mind sleeping in filth. The good customer service is not enough to make up for the lack of cleanliness.
Stayed 3 nights in Feb 2024
Response from Dev on 6 Mar 2024
Dear Jimena, We are sorry to hear about your experience was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

10/10 Excellent

juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024
Response from Dev on 6 Mar 2024
Dear Juliana, Thank you for your awesome feedback. We hope to see you soon.

4/10 Poor

Carolyn, Bradford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dev on 6 Mar 2024
Dear Carolyn, We are sorry to hear your experience was not as expected. We will be sharing feedback and taking action as needed. We hope to host you another time for better experience.

10/10 Excellent

Renee

Stayed 2 nights in Feb 2024
Response from Dev on 22 Mar 2024
Dear Renee, Thank you for your awesome feedback. We hope to see you soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Matthew, Thank you for your awesome feedback. We hope to see you soon.

6/10 Okay

Joseph

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down property and rooms were not very clean. Area around it is not ideal
Stayed 1 night in Feb 2024
Response from Sammy on 20 Feb 2024
Dear Joseph, We are sorry to hear your stay was not as expected. We hope to host you at another time for a better experience.

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bathroom dirty door and wall flooring loose
Stayed 3 nights in Feb 2024
Response from Sammy on 20 Feb 2024
Dear David, We are sorry to hear your stay was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

6/10 Okay

Tyler

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a shady area it seemed like.
Stayed 2 nights in Feb 2024
Response from Sammy on 20 Feb 2024
Dear Tyler, We are in a military base area and I can assure you that it is very safe. We hope to host you at another time.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baxter’s first night
Traveling with 6 month old puppy. The staff were great. Great pet friendly accommodations. There is a sign that said Please Excuse Our Mess (construction). The hotel was cleaner and in better condition than comparable hotels that are newly opened. A very enjoyable experience. My hats off to the management at this location. A must stay hotel in the area. 👍👍👍🤗
Stayed 1 night in Feb 2024
Response from Sammy on 20 Feb 2024
Dear Gary, Thank you for your awesome feedback. We are glad to see your stay was excellent. We hope to host you soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior of property is clean and modern design. Fitness center was surprisingly equipped, not just your regular treadmill. Exterior of property was also kept clean. Parking was easy and driving in and out of the property was very convenient even with some traffic. Staff was friendly, respectful, and professional.
Stayed 2 nights in Feb 2024
Response from Sammy on 20 Feb 2024
Dear Diana, Thank you for your awesome feedback. We are glad to see your experience was great. We hope to host you soon.

2/10 Terrible

Zachery

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The Roach Motel
Not clean. they had roaches. not going back. i should have taken a picture of the roach so they couldn't deny it
Stayed 1 night in Feb 2024
Response from Sammy on 20 Feb 2024
Dear Zachery,I can assure you that we do not get roaches in our room as our pest control is the best. However, we do get water bugs up the bathroom drain and we have no control over that. We hope to host you for a better experience.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight rest
This was a great overnight stay.
Stayed 1 night in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Bill, Thank you for your awesome feedback and review. We hope to host you soon.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay close to base
Overall it was a pretty good stay. Beds were nice and comfy. Rooms were clean. Day staff and maids were super nice! Now the night lady was extremely rude and was more worried about messing with her phone or talking on her phone. Even held a hand up in my sons face and said "im not speaking to you no more" and asked his gf what she needed. When they were trying to explain she had left something in the room we mived from (bc we extended our stay and swapped rooms). And the prior nice he tried to get snacks and the same lady told him, "i get off in 5 minutes, im not doing anything right now, you will have to wait on the next person" very rudely. Everyone else was amazing. Area wise its "okay", just be aware of your surroundings outside at night, bc people walk up and down the main road nearby.
Stayed 1 night in Feb 2024
Response from Sammy on 20 Feb 2024
Dear Mark, We are sorry to hear about your experience with our front desk staff. We will take your feedback into consideration and hope to host you at another time for a better experience.

8/10 Good

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
Room had a odor and did not smell clean but our stay was ok overall. The scenic area surrounding the hotel was not that pleasant.
Stayed 1 night in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Isaac, We are sorry to hear your stay was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Terrible…no toilet paper holder, no iron
Stayed 1 night in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Maria, We are sorry to hear your stay was not as expected. We have put in new toilet paper holders and all of the rooms have irons in them. We do not know when they disappear, but if you ask us at front desk, we will gladly provide you one. We hope to host you at another time for a better experience.

4/10 Poor

Marcia

Liked: Staff & service
Property in need of a refresh.
Stayed 1 night in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Marcia, We are sorry to hear your stay was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

8/10 Good

Trista

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
There is no late check out! To stay an extra 30 minutes is 50$ that is one thing that was very inconvenient to our trip.
Stayed 5 nights in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Trista, The only reason we cannot give late check outs is because we are a very busy property and have heavy arrivals around 2pm. If we allow late check outs, our housekeepers will not be able to clean the room in between you leaving and the new guest coming in. We hope you understand.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Shane, Thank you for your awesome feedback. We hope to host you soon.

8/10 Good

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Sammy on 20 Feb 2024
Dear Willie, Thank you for your awesome feedback. We hope to host you soon.

2/10 Terrible

Griselda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door lock was jammed, floor was cracked and lifted could fall the bathroom was dirty and there is a bad odor in the room
Stayed 2 nights in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Griselda, We are sorry to hear your stay was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor management
Stayed 2 nights in Jan 2024
Response from Sammy on 20 Feb 2024
Dear Daniel, We are sorry to hear your stay was not as expected. We will take your feedback into consideration and hope to host you at another time for a better experience.

2/10 Terrible

Dana M

Stayed 1 night in Jan 2024
Response from Dev on 22 Mar 2024
Dear Dana, We are sorry to hear your stay was not as expected. We will take your feedback into consideration to make necessary changes. We hope to host you soon for a better stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sammy on 20 Feb 2024
Dear David, Thank you for your awesome rating. We hope to host you soon.