“We encountered a rude and rude receptionist. After we checked out that day, we left our luggage at the hotel in the afternoon. When we came back to collect our luggage at four o'clock, we wanted to use the bathroom. The front desk clerk said in a very stiff tone: No! There are no public toilets, you have to use the ones in your room. We just checked out at noon and immediately fell out. This hotel actually does not have a toilet in the lobby (they do have one, but the door is locked). In……
“I booked same day with the protection plan in case I had to cancel. Due to unforeseen circumstances, I had to cancel and as per their cancellation policy to claim the refund I would’ve had to cancel the day before which was before I booked the hotel. The policy for cancellation should be revised or at least let that be known prior to booking.”
“The room was clean, but do not expect the towels and bedding to look luxurious. Although they smelled clean, the were dingy and discolored. The pool and Spa had no water.”
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