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Reviews of TOP CountryLine ZENITH Hotel Conference and Spa

3.5 out of 5
TOP CountryLine ZENITH Hotel Conference and Spa
Mamaia Blvd, Jupiter, Junona Complex, Mamaia Resort, Constanta, RO

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 31 reviews" "
Rating 8 - Good. 9 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Great view of the beach, and an awesome spa with great prices!
Stayed 1 night in Feb 2024
Response from Constantiin-Stefan ILINCA on 19 Feb 2024
Dear Guest,Good morning! Thank you for your feedback! We're thrilled to hear that you enjoyed our property, especially the beach view and spa offerings. We strive to provide a relaxing and enjoyable experience for all our guests. We hope to welcome you back soon for another rejuvenating stay!Kind regards,Mr. Constantin-Stefan ILINCAReservations Manager

8/10 Good

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Out of seasons hotel was empty
Stayed 3 nights in Oct 2019

8/10 Good

Lauren, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa. Though access to fitness centre should not be ectra(it is located in spa area) Bathroom in room was very outdated. Black mould in tile grout. Bed very comfortable. Sheets soft. Incredible buffet breakfast. Great restaurant for dinner. Great spa services. Eliza for grape seed scrub, mud wrap and massage was fantastic! Right on the beach, perfect, likely the hotel that is closer to beach in Mamaia. Parking lot entrance poorly designed. Very tight fit parking in. Would stay again & recommend. Great English speaking service.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Raluca

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The see view, cleanliness, hotel staff, buffet breakfast, spa...etc. Keep up the good work! See you next time! Thank you very much!
Stayed 2 nights in Sep 2019

4/10 Poor

George

First the usd conversion was very very high. Hotel was nice but i felt like i was a terrorist, locked doors everywhere. Very small rooms and bathrooms. We had no space for 2 parenta and a 1 year old child.
Stayed 7 nights in Aug 2018

10/10 Excellent

Bogdan Daniel Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach good hotel. Above average
Hotel on the beach. Great with kids. You have to pay extra for sunbeds. In my case sunbeds free (old customers)
Stayed 8 nights in Jul 2018

8/10 Good

IOAN

Liked: Staff & service
Mamaia vacation
They checked us in early, 11:00 AM They never cleaned the room, for 3 days, did the bathroom Location is great, the hotel beach clean, surprising number of employees to avoid waiting
Stayed 1 night in Jul 2018

10/10 Excellent

Melania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
It is the second year in a row we came to this hotel and will come again! Friendly staff. Clean room and bathroom. Modern furniture. Big TV with channels from 2 providers (including HBO package). The breakfast was delicious and varied every day, which was nice. Big parking lot, with security. Wouldn't hurt to have a "Do not disturb" sign available in all rooms :) Last year, we had one, this year didn't.
Stayed 5 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever!
The only good thing about this hotel is the location. There was a moldy smell in the bathroom, and at certain times of day a sewage smell as well. Air conditioning wasn't working properly. So-so food available at breakfast. Customer service was terrible. Thin walls and noisy neighbors. Uncomfortable beds. Pretty much my worst hotel experience ever. For that price, there are much better places on the beach.
Stayed 5 nights in Jun 2017

8/10 Good

Ion

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2017

6/10 Okay

Joyce, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice facilities close to the beach but small rooms
Nice pool, beach area and buffet breakfast. The standard rooms however are quite small and had only one functioning plug socket. Ok for a short stay, would not stay in the same room type again but hotel is nice otherwise.
Stayed 1 night in Jun 2017
Response from Constantin-Stefan Ilinca on 16 Jun 2017
Distinguished Guest, Please allow us to thank you for having chosen our hotel services and taking the time for writing us a review; we deeply appreciate having our guests reviews since it is the only way to improve our service quality. In regards to the hotel's rooms, indeed their size is not quite generous, only 21 sqm (bathroom and balcony included) but they are well equipped with all needed, as you probably saw. We are glad that you enjoyed the pool and the beach, we hope though that you had time to relax in our newest addition: Zenith SPA Center. We send you our best thoughts and we hope to have you soon as our guest. Kind regards, Mr. Constantin-Stefan Ilinca Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best trip I ever taken
Constanta was very amazing in that I was able to relax and enjoy myself. Even though it was a short holiday, I was very impressed with the area..
Distinguished Guest, Please allow us to thank you for taking the time to write us a review. We are very glad that you enjoyed our beautiful city and we hope you enjoyed also our hotel. We wish you all the best and hope to have soon as our guest. Kind regards, Mr. Constantin-Stefan Ilinca

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
I will never book a hotel with hotels.com again!
Distinguished Sir, Please allow us to thank you for having chosen Zenith - Top Country Line- conference & spa hotel and also for taking the time to write us a review ; it is very important for us to find about our guests experiences since it is the only way to improve our services. Since your review is a little bit ambiguous, we kindly ask you to please detail a bit more your experience and why you consider it worst ever. We are very sorry if our services were not accordingly to your expectations and we wish you all the best in all your endeavors. Kind regards, Mr. Constantin-Stefan Ilinca Reservations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Max 2 stars Hotel
Hotel rated 4 stars, in our opinion max 2, had to ask to clean the room, change towels, extra shower gel... Be prepared to pay a lot of money if you wanna use the pool $10 per person per day. Parking listed as free, they probably have 10 spots total so be also ready to drive around to find a spot and pay for the parking. Overall I would not recommend this hotel!

8/10 Good

Anca, Hebron, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach
On the up side: The hotel had a great location. It was nice and clean. Food was excellent! On the down side: They advertised free parking but only had 85 parking spots for 341 rooms, so it was on a "first come, first served" principle. Therefore, I ended up having to pay a pretty steep price for parking. They also messed up on one of my reservations (we had 3 rooms), but they did fix the problem. Additionally, you had to pay separately to use the pool and to rent beach chairs. All that being said, it was a very nice and pleasant vacation.

6/10 Okay

Joana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is okay, rooms are very small.
Parking is a challenge. The parking in front of the hotel belongs to someone else and so it's paid, and the hotel free parking is around the side of the hotel. You have to walk all the way around the hotel and there's no access from the back. On weekends it's almost impossible to get a spot and they won't open the barrier even if they still have some open. They told us it's for the boss. What a joke!

10/10 Excellent

Alessia

Stayed 1 night in Sep 2023

6/10 Okay

Florin

Travelled with family
Liked: Cleanliness
Not kids friendly
Not kids friendly!!! No towels for kids, no access to interior pool / so called “Spa” for kids. If you want to go to the beach, no towels neither for adults.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Läget utmärkt. Man bor direkt vid stranden. Rummen bra men med viss slitage som behöver årgärdas och mycket små badrum. Frukostbuffen har bara bacon varannan dag den andra dagen en kryddig typ ölkorv och så varvas det. Annars är buffén en normal buffé med mycket urval. Restaurangen har bra priser. Maten bra men kan kryddas mera. Men detta är ett problem överallt i Mamaia. Kockarna använder ej salt och peppar eller andra kryddor i samma utsträckning som Europa. Lite felstavningar i menyn gjorde att fel sorts kött beställdes. Åtgärdades utan problem. Mycket bra serveringspersonal som gjorde det yttersta
Stayed 2 nights in Sep 2019

10/10 Excellent

Rodica Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for relaxation next to the beach
Great location, good spa facilities, very friendly staff, great food in the restaurant although the breakfast buffet could be improved
Stayed 4 nights in Aug 2019

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Ubicacion en la misma playa .......................
Stayed 6 nights in Jul 2019

8/10 Good

Daniel, Stuttgart, BW

Liked: Cleanliness, staff & service, property conditions & facilities
Näher am Strand geht nicht
Das Hotel ist wirklich direkt am Strand, und mit den Zimmern mit Meerblick hat man hier einen super Aufenthalt in wirklich sauberen Zimmern. Die Größe des Badezimmers ist etwas bedürftig, ansonsten ist die komplette hotelanlage mit spa und Pool wirklich eine super Unterkunft! Nicht gerade billig, aber jeden Cent wert!
Stayed 9 nights in Sep 2018

2/10 Terrible

Razvan, Frankenthal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reinfall!!!
Traumhafte Location, miserable Einrichtung - kleine Zimmer mit winzigen, fast nicht zumutbare Bädern (wenn man die Toilette benützen muss, liegt man zur Hälfte in der Dusche!!!). Personal wenig professionell und halbherzig kundenfreundlich, Frühstück ist eine wahre KATASTROPHE, erinnert an die früheren, kommunistischen Zeiten von der Aufmachung her (nur dass damals die Vielfalt nicht gegeben war) - vermutlich weil es im Preis inbegriffen ist und die Einrichtung die Gäste zu Mehrumsatz über den Freiverkauf im Restaurant "animieren" will. Insgesamt verdient das Hotel, wenn überhaupt, maximal 2 Sterne!!!
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotell i nærhet av stranden.
Hotell i nærhet av stranden, men vil ikke anbefale.
Stayed 10 nights in Jul 2018

10/10 Excellent

Peggy, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel bietet alles für einen perfekten Urlaub
Hier kann man Strand-Urlaub genießen, auch Pool inkl. SPA, das Frühstück ist gut besonders der Kaffee... das Restaurant ist auch gehoben! Nur Mut zu buchen!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

FILIPPO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo!!!
Ho soggiornato con mia moglie 2 notti, tutto bene sopprattutto l'area benessere
Stayed 2 nights in May 2018

6/10 Okay

Guy

Disliked: Staff & service
Middelmatig
Geen 4* waard, wel 3*. Niet slecht maar vooral voor sporters een meerwaarde door spa voorzieningen en gym toestellen, massages,... Kamers niet groot, een hotel dat aan renovatie toe is.
Stayed 6 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool nicht nutzbar
Pool und Spa Bereich wegen arbeiten geschlossen. Sind deswegen einen Tag früher abgereist.