Terrace/patio

Reviews of Hampton Inn Conyers

2.5 out of 5
Hampton Inn Conyers
1340 Dogwood Dr SE, Conyers, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 331 out of 583 reviews" "
Rating 8 - Good. 172 out of 583 reviews" "
Rating 6 - Okay. 46 out of 583 reviews" "
Rating 4 - Poor. 23 out of 583 reviews" "
Rating 2 - Terrible. 11 out of 583 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

gary

Travelled with family
One elevator did not work for the 5 days I was there, one entrance way was closed due to water but smelled like sewage the rest of the week, fan control did not work it ran continuously and could not change room until next day, 2 people in room but only one chair and staff would not provide a second chair
Stayed 4 nights in Apr 2024
Response from Manager on 29 Apr 2024
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the inconveniences you encountered during your five-day stay, specifically:Inoperable elevator: We understand the frustration of having a limited number of functioning elevators. We are investigating the cause of the issue and are committed to resolving it as soon as possible.Closed entrance and unpleasant odor: We apologize for the closed entrance and the unpleasant odor. We should have communicated this information more effectively and addressed the source of the smell more promptly.Uncontrollable fan and room change delay: The inoperable fan control and the delay in providing a new room with a functioning fan are unacceptable. We will investigate why a second chair wasn't readily available and ensure such situations are handled better in the future.We strive to provide a comfortable and relaxing experience for all our guests, and we fell short of that in your case. To compensate for these inconveniences, we would like to offer you [mention a specific compensation offer, e.g., a discount on a future stay, complimentary room service on your next visit].We appreciate your feedback, as it helps us identify areas for improvement. We hope you will give us another chance to demonstrate the high standards of hospitality we aim to provide.Thank you

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very hard to get in and out of this property. This said it was a lovely hotel - with cookies upon arrival and a wonderful breakfast. The breakfast had so many choices!!!
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Thank you for your fantastic review! We're thrilled you enjoyed your stay at out Hotel and found the breakfast to be exceptional. We take pride in offering a wide variety of choices to ensure there's something delicious for everyone.We understand your feedback about the accessibility of the property. We're always looking for ways to improve the guest experience, and your input is valuable. We're glad the warm welcome and delicious cookies helped to offset the inconvenience. We hope you'll consider staying with us again soon!

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Thank you for taking the time to leave a review! We appreciate your feedback and are glad you enjoyed your stay at our Hotel.While we strive for a perfect 5-star experience, we understand that sometimes things fall short. Is there anything specific we could have done to make your stay even better?We'd love to hear your thoughts! Your feedback is valuable and helps us continuously improve.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Wonderful property… arrived late at night and property was dark in parking lot other than that excellent stay
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
We appreciate you letting us know about your stay! We're happy to hear you had an excellent experience overall. We apologize about the dark parking lot and will look into improving the lighting situation. Thank you for your 5 out of 5 rating!

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and accessible
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Thanks for letting us know about your stay! We're glad it was convenient and accessible. If there's anything specific that kept it from being a perfect 5-star experience, we'd love to hear about it so we can improve.

10/10 Excellent

Barbara, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Thank you for choosing us and for taking the time to leave a review. We appreciate your kind words about your recent stay. We look forward to seeing you again in the future.

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for business.
Stayed 3 nights in Feb 2024
Response from Manager on 3 Apr 2024
We're glad you enjoyed your stay with us. We appreciate your 4-star rating and are always looking for ways to improve.Would you be willing to share a bit more about what we could have done to earn that fifth star?We hope to see you again soon. Thank you

10/10 Excellent

Sonuel Lavel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor in my room it was so welcoming. The beds were comfortable. Diverse television programming. I also loved the added safety feature in the shower, the grab bar. This was my first time at the Hampton and they delivered in exceptional hospitality and customer service.
Stayed 2 nights in Mar 2024
Response from Manager on 28 Mar 2024
That's wonderful to hear! We're so glad you enjoyed your stay at Hampton. It means a lot to us that you found the room welcoming, the beds comfortable, and the TV entertaining.We take pride in making sure our guests feel safe and secure, so we're happy the grab bar in the shower was a helpful amenity.Most importantly, thank you for mentioning our exceptional hospitality and customer service. Our staff works hard to create a positive experience for every guest, and your kind words are truly appreciated.We hope you'll choose Hampton again for your future travels! Thank you

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
convenient to highway. Very clean and free breakfast was nice
Stayed 1 night in Mar 2024
Response from Manager on 28 Mar 2024
"Thank you for your review! We're happy to hear our location was convenient for your travels and that you found the hotel very clean. A delicious and complimentary breakfast is a great way to start the day, and we're glad you enjoyed it. We appreciate you staying with us!" Thank you

10/10 Excellent

Anncinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
We are overjoyed to read your 5-star review. We take pride in offering a delicious and satisfying breakfast, and we're glad it met your expectations. We hope to welcome you back soon for another delightful stay!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, rooms were clean and stocked with plenty of towels. Tons of stores around hotel
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Thank you so much for taking the time to share your positive review! We're thrilled to hear that you enjoyed your breakfast and found your room to be clean and well-stocked. We take pride in offering a comfortable and convenient experience for our guests, and it's great to know we succeeded in that regard.We're also delighted that the hotel's location provided easy access to nearby stores. We hope you had the opportunity to explore and discover some of the local shops and businesses.Thank you again for choosing our hotel and for your kind words. We look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Pequeta

Stayed 2 nights in Jan 2024
Response from Manager on 28 Mar 2024
"Thank you for the amazing review! We're thrilled you had a 5-star stay."

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Thank you for the 8/10 review! We value your feedback and strive for perfection. To help us reach that 10, could you share what fell short of your expectations? We appreciate your insights!

10/10 Excellent

Melonie

Stayed 2 nights in Jan 2024
Response from Manager on 24 Jan 2024
You had us at 10/10! We're blushing over your kind words and thrilled you had such a wonderful experience. We take pride in creating positive memories for our guests, and it sounds like we knocked it out of the park this time. Come back soon, and we'll try to impress you even more! Thank you

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was excellent the breakfast was fabulous. I enjoyed my stay..
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Thank you for choosing our hotel and for your kind words! We're thrilled you had a great stay and enjoyed the breakfast. We hope to welcome you back soon.

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
We'd love to learn more about what specifically fell short of your expectations. If you're willing to share, please let us know what we could have done to make your stay a 5-star experience.

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near area where we were working. Easy access to interstate and supply houses for construction.
Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
We'd love to learn more about what specifically fell short of your expectations. If you're willing to share, please let us know what we could have done to make your stay a 5-star experience. Thank you

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got exceptional service when we checked in. The manager on duty helped us tremendously. Thank you
Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Thank you for your wonderful review! We're so glad you had a great time. If you're ever back in the area, be sure to stay with us again.

10/10 Excellent

Zeddie

Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Thank you for your generous review. We're so glad you enjoyed your stay with us.

10/10 Excellent

Sarvotham, Fort Mill

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Thank you for your wonderful review! We're so glad you had a great time. If you're ever back in the area, be sure to stay with us again

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2023
Response from Manager on 22 Jan 2024
We're thrilled you enjoyed your stay! Your feedback is truly valuable to us. We hope to see you back soon! Thank you

8/10 Good

David

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 22 Jan 2024
We'd love to learn more about what specifically fell short of your expectations. If you're willing to share, please let us know what we could have done to make your stay a 5-star experience.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sabrina J on 30 Nov 2023
Thank you for taking a moment to share your experience. We are very happy to see that you enjoyed your stay. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean hotel
Stayed 1 night in Nov 2023
Response from Sabrina J on 30 Nov 2023
Thank you for taking a moment to share your experience. We are very happy to see that you enjoyed your stay. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Kerry-Ann

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Sabrina J on 30 Nov 2023
Thank you for taking a moment to share your experience. We are very happy to see that you enjoyed your stay. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

Bridgett

Disliked: Staff & service
Upset Mama
I ordered a hotel at Microtel first, my son got there and they said they had no rooms. Got sent to a sister hotel, then said he had to be 21. We waited over an hour on the phone while yall checked other hotels, all said has to be 21. Then we got disconnected. We called back and finally after over 2 hours he was able to stay at the Hampton Inn. Our son was traveling from Alamama (from college) to NC for Thanksgiving. The total trip is 12 hours. He needed to stay somwhere because he got a migraine and could not drive any further. He was far from home, crying, sick feeling from the headache and just needed to lay his head down but could not. WE have been with Hotel.com for several years and never experienced such turmoil and frustration and dissatisfaction.
Stayed 1 night in Nov 2023
Response from Sabrina J on 17 Nov 2023
I do apologize for the issues you experienced while trying to assist your son with getting sleeping accommodations for the night. It seems as though you had issues with Hotels.com and not the Hampton Inn. If you could reach out to me directly, as I would like to get a better understanding of the issues you had with Hampton Inn Conyers. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience here at Hampton Inn Conyers. Can you tell us what we could have done to make your stay more enjoyable?

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Just needed an overnight after a concert. Perfect place to stay. I felt secure. The night clerk was very helpful.
Stayed 1 night in Nov 2023
Response from Sabrina J on 17 Nov 2023
Thank you for taking a moment to share your experience. We know that you have many options, and we are happy that you chose to stay with us. We appreciate your business and look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sabrina J on 17 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Okay

ilke

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Sabrina J on 17 Nov 2023
Thank you for staying with us I sincerely apologize for the inconvenience you suffered and would appreciate more information as to what the issues were and what we could have done better. Your satisfaction is important to us, and your feedback will help us to make it right and it will assist us in preventing a reoccurrence.

8/10 Good

Gilbert George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and departure.
Stayed 2 nights in Oct 2023
Response from Sabrina J on 17 Nov 2023
Thank you for taking a moment to share your experience. We know that you have many options, and we are happy that you chose to stay with us. We appreciate your business and look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Jolanda, Dorchester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. No complaints.
Stayed 3 nights in Oct 2023
Response from BW on 9 Oct 2023
Thank you so much for staying at our location! We are glad that you enjoyed our property and we hope to see you again soon!

2/10 Terrible

Kimberly

Stayed 2 nights in Sep 2023
Response from BW on 9 Oct 2023
We apologize that your stay with us was less than enjoyable. We hope that your next hotel stay is more pleasant.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems like this place was remodeled recently and it was very clean. The bed was so comfortable. The breakfast was hot and lots more choices than other Hampton Inn.
Stayed 1 night in Sep 2023
Response from AGM on 25 Sept 2023
We appreciate you for taking the time to leave a review. We are glad that you enjoyed your stay with us including our completed renovation, beds, and breakfast. Thank you for staying with us and we hope to see you again!

10/10 Excellent

Linda S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MOD on 19 Sept 2023
We appreciate you for staying at our location and for leaving a review. Thank you for staying with us!

6/10 Okay

Tamika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
First night there were a lot of teenagers running the halls and being loud. They need a noise rule in place. Other than that the stay was good.
Stayed 2 nights in Sep 2023
Response from Bre on 7 Sept 2023
We appreciate your review and apologize for the inconvenience caused by the noise. We hope your next experience is more pleasant for the entire stay.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to everything.
Stayed 3 nights in Sep 2023
Response from Bre on 7 Sept 2023
Thank you for staying with us! We are glad that you enjoyed our location and hope to see you again soon!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bre on 7 Sept 2023
We thank you for completing a review and appreciate you for staying at our location!

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bre on 7 Sept 2023
We appreciate you completing a review and thank you for staying at our location!

10/10 Excellent

Kaleka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly and nice.
Stayed 1 night in Aug 2023
Response from Bre on 7 Sept 2023
Thank you for staying with us! We are glad that you found our staff friendly and nice. We hope to see you again!

10/10 Excellent

Pete, Clearwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the workers . Everyone Was Nice And Friendly. Would Stay Again.
Stayed 2 nights in Aug 2023
Response from Bre on 7 Sept 2023
Thank you for your review! We are glad you liked our staff and found everyone nice and friendly. Thank you for staying with us and we hope to see you again!

8/10 Good

Vanessa

Stayed 1 night in Aug 2023
Response from Bre on 7 Sept 2023
We appreciate your review and thank you for staying with us!

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel front desk staff were nice. No problems with room or reservation. Stayed 2 nights. When in the area next year for the annual event, most likely will also choose to stay here again.
Stayed 2 nights in Aug 2023
Response from Bre on 7 Sept 2023
Thank you for your review and your kind words about our staff. We hope to see you again next year!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff
Stayed 1 night in Aug 2023
Response from Bre on 7 Sept 2023
Thank you for completing a review. We are glad that your found our front desk staff great and we hope to see you again!

10/10 Excellent

Ericka

Stayed 2 nights in Aug 2023
Response from BW on 9 Aug 2023
We appreciate you taking the time to complete a review. Thank you for staying with us!

10/10 Excellent

Renee

Travelled with family
Liked: Amenities
The staff was friendly and efficient. The place was as clean as a whistle. It was close to everything. I’ll definitely book there again. 😎
Stayed 1 night in Aug 2023
Response from BW on 9 Aug 2023
Thank you for your kind words about our staff. We are glad that you found our location clean and convenient. We will see you next trip!

8/10 Good

Richelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from BW on 9 Aug 2023
Thank you for staying at our location. We appreciate the review.

8/10 Good

Patricia, OKLAHOMA CITY

Stayed 1 night in Jun 2023
Response from B.W. on 27 Jun 2023
Thank you for taking the time to complete a review. We hope to see you again soon!

8/10 Good

Katherine, Baton Rouge

Stayed 1 night in Jun 2023
Response from Bre on 28 Jul 2023
Thank you for staying at our location. We appreciate your review and hope that you will stay with us again in the future!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, property well maintained inside and out.
Stayed 1 night in Jun 2023
Response from B.W. on 27 Jun 2023
We appreciate you taking the time to complete a review. We are glad that you enjoyed your stay at our location and our stay. Thank you for staying with us!

10/10 Excellent

Brad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All was goo.
Stayed 1 night in Jun 2023
Response from B.W. on 27 Jun 2023
Thank you for taking the time to complete a review of your stay. We are glad all was good and we hope to see you again soon!