Front of property – evening/night

Reviews of Hotel Alexandra

4 out of 5
Hotel Alexandra
H.C. Andersens Boulevard 8, Copenhagen

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John Astore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-kept property, very clean and cozy room and amenities. Hotel staff was excellent! Thank you!
Stayed 6 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute hotel. Attentive and helpful staff.
Stayed 5 nights in Apr 2024

4/10 Poor

Maja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition of the environment is poor. Not clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were recently refurbished in an interesting 1960's style. Staff were very friendly and helpful and there was free wine in the evening.
Stayed 1 night in Apr 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near the city center. Shower was a bit small and room service forgot to change my towels. Had to ask twice for them. However, the location and cleanliness of the hotel makes up for that. Would recommend staying here and will return
Stayed 6 nights in Apr 2024
Response from Melina Amzai on 18 Apr 2024
Dear Sara, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's convenient location near the city center and appreciated its cleanliness.We apologize for the inconvenience you experienced with the size of the shower and the oversight regarding towel changes. Your feedback has been shared with our housekeeping team to ensure that such issues are addressed promptly and do not recur in the future.We appreciate your recommendation and look forward to welcoming you back on your next visit. Please feel free to reach out to us directly if there's anything else we can do to enhance your future stays with us.All the best, Melina AmzaiGuest Relations Coordinator Hotel Alexandra

10/10 Excellent

SIVAKUMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location, close to lots of restaurants and bus/train stations.
Stayed 3 nights in Mar 2024
Response from Melina Amzai on 5 Apr 2024
Dear Sivakumar, We're delighted to hear that you found our hotel's location to be very good, with convenient access to numerous restaurants, as well as bus and train stations. Providing our guests with easy access to local amenities and transportation options is one of our top priorities, and we're glad to know that our efforts were appreciated.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.All the best, Melina AmzaiGuest Relations Coordinator Hotel Alexandra

4/10 Poor

Griffin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very rude staff and hidden fees
Stayed 3 nights in Mar 2024
Response from Melina Amzai on 5 Apr 2024
Dear Griffin, We are deeply sorry to hear about your experience during your recent stay with us. Please accept our sincerest apologies for any rudeness you encountered from our staff and for any hidden fees that were not properly communicated to you.We take your feedback very seriously, and we will investigate the issues you raised to ensure that our staff members provide the highest level of service and transparency to all our guests.Please know that we strive to create a welcoming and hassle-free experience for all our guests, and we regret that we fell short of this during your stay.If there's anything we can do to rectify the situation or if you would like to discuss your concerns further, please don't hesitate to contact us directly.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our hotel during your next visit.All the best, Melina AmzaiGuest Relations Coordinator Hotel Alexandra

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Hotel Alexandra. The staff was very helpful and gave suggestions of places to go in the area. The hotel was clean and had so much character. The room was tastefully decorated and comfortable. It was a terrific find!
Stayed 1 night in Mar 2024
Response from Melina Amzai on 1 Apr 2024
Dear Heather, Thank you so much for your glowing review! We are thrilled to hear that you had an excellent stay at Hotel Alexandra and that our staff was able to enhance your experience with helpful suggestions and recommendations.It's delightful to know that you appreciated the cleanliness and character of our hotel, as well as the tastefully decorated and comfortable room. We strive to provide a memorable and enjoyable experience for all our guests, and we're thrilled that we succeeded during your stay.Your kind words mean the world to us, and we truly appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back to Hotel Alexandra in the future!All the best, Melina AmzaiGuest Relations Coordinator Hotel Alexandra

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at Hotel Alexandria. Wouldn’t hesitate to go back on our next trip.
Response from Melina Musa on 12 Mar 2024
Dear Claire, Thank you for your wonderful feedback! We're delighted to hear that you had a lovely time at Hotel Alexandria. It's always gratifying to know that our guests enjoyed their stay. We truly appreciate your kind words and are thrilled to hear that you wouldn't hesitate to return on your next trip.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another enjoyable experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share.Safe travels, and we hope to see you again soon!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the central station and easy walking to the central shopping and area and canals and food places! Room was lovely and clean and the hotel reception is very stylish and a lovely place to sit and relax
Stayed 2 nights in Feb 2024
Response from Melina Musa on 19 Feb 2024
Dear Sarah, We're delighted to hear that you enjoyed our convenient location and found your room to be comfortable and clean. It's great to know that you also appreciated the stylish design of our reception area. We strive to create a welcoming and relaxing environment for our guests, and we're glad that you felt at ease during your stay. Thank you for sharing your positive feedback, and we hope to welcome you back again soon!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melina Musa on 15 Feb 2024
Dear Andrea, Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything specific that made your stay memorable or if you have any suggestions for how we can make future stays even better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another five-star stay soon!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, uniquely decorated rooms and common areas.
Stayed 3 nights in Feb 2024
Response from Melina Musa on 15 Feb 2024
Dear Carl, Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. If there's anything specific that stood out to you during your stay or anything we can do to make your next visit even better, please feel free to let us know. We can't wait to welcome you back for another fantastic stay in the future!All the best, Melina Musa Guest Relations Coordinator Hotel Christian IV

8/10 Good

Ffion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a centralised location
The hotel was amazing! The staff were great and so helpful. We asked for recommendations for food and it did not dissapoint, so you could tell that the staff had excellent knowledge of the city. The rooms were tidy and clean. The location was very central, probably around a 10 minute walk to central station and then 10-15 minute walk to the shops and attractions. Only downfall, which I should have looked at really, was that it is on a main road which can get very busy and noisy if you're in one of the front rooms. But they do supply ear buds which does block out the noise.
Stayed 1 night in Jan 2024
Response from Melina Musa on 30 Jan 2024
Dear Ffion, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel and that our staff were able to make your stay memorable with their excellent service and helpful recommendations. We take pride in our team's knowledge of the city and are delighted that their suggestions for food exceeded your expectations.It's wonderful to know that you found the rooms tidy and clean, and that our central location made it convenient for you to explore the city's attractions. We apologize for any inconvenience caused by the noise from the main road, but we're glad that our complimentary ear buds helped mitigate this issue for you.Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
sound
Stayed 2 nights in Jan 2024
Response from Melina Musa on 29 Jan 2024
Dear Liam, Thank you for your rating. We appreciate your feedback and are glad to hear that your overall experience was positive. If there are any specific areas where we can improve to earn a higher rating next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Julianne

Stayed 3 nights in Dec 2023
Response from Melina Musa on 2 Jan 2024
Dear Julianne, Thank you for taking the time to share your rating. We're pleased to see that you had a positive experience overall. If there are any areas where we can improve and earn that extra star in the future, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stylish and convenient location, somewhat small
Decent hotel with great service and stylish decor. It is slightly expensive for its size, but the location is close to Tivoli Gardens and the main train station.
Stayed 2 nights in Dec 2023
Response from Melina Musa on 26 Dec 2023
Dear Guest, Thank you for sharing your feedback on your recent stay at Hotel Alexandra. We're pleased to hear that you found our hotel to be stylish with great service and decor. Your mention of the convenient location close to Tivoli Gardens and the main train station is appreciated.We take note of your comment about the size, and we value your input. If there's anything specific you'd like to share or if there are preferences you have for your future stays, please feel free to let us know. We look forward to the opportunity to welcome you back for another enjoyable experience.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with 'old world' charm. All of the staff were very friendly and helpful. Enjoyed the breakfast in the adjoining cafe/restaurant and the complimentary glass of wine in the evenings!
Stayed 4 nights in Dec 2023
Response from Melina Musa on 26 Dec 2023
Dear Paul, Thank you for your kind words and positive feedback. We're thrilled to hear that you found our hotel to have 'old world' charm and that our staff provided you with a friendly and helpful experience. It's great to know that you enjoyed the breakfast in the adjoining cafe/restaurant and appreciated the complimentary glass of wine in the evenings.If there's anything else you'd like to share or if there are specific preferences you have for your future visits, please feel free to let us know. We value your patronage and look forward to the pleasure of welcoming you back for another delightful stay.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Melina Musa on 10 Dec 2023
Dear Anna, Thank you for your feedback and the rating of 8 out of 10. We appreciate your honesty, and if there are specific areas where we can improve or aspects you'd like us to address, please feel free to share. Your input is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

6/10 Okay

Iwona

Stayed 1 night in Nov 2023
Response from Melina Musa on 5 Dec 2023
Dear Iwona, hank you for providing your feedback and the rating of 6 out of 10. We appreciate your honesty, and if there are specific areas where we can improve or aspects you'd like us to address, please feel free to share. Your input is valuable, and we strive to make every guest's experience better. If you decide to stay with us again, we hope to exceed your expectations.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

James, Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Lots of hot water and the best water pressure ever. Perfect location close to Metro.
Stayed 2 nights in Nov 2023
Response from Melina Musa on 5 Dec 2023
Dear James, Thank you for taking the time to share your positive experience at Hotel Alexandra! We're delighted to hear that you found the hotel clean and comfortable. It's fantastic to know that you enjoyed lots of hot water and the best water pressure ever during your stay.We're also pleased that the hotel's location close to the Metro was convenient for you. If there's anything specific you loved about your stay or any preferences you have for your next visit, please feel free to let us know.Thank you for choosing Hotel Alexandra, and we look forward to the opportunity to host you again in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Melina Musa on 5 Dec 2023
Dear Ben, Thank you for the perfect score of 10 out of 10! We're delighted to hear that you had such a positive experience during your stay at Hotel Alexandra. If there's anything specific you loved about your visit or any suggestions you have for improvement, feel free to share. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay at Hotel Alexandra
Stayed 2 nights in Nov 2023
Response from Melina Musa on 30 Nov 2023
Dear Maria, Thank you for taking the time to share your positive experience at Hotel Alexandra! We're thrilled to hear that you had an excellent stay. Providing a great experience for our guests is our top priority, and we're delighted that we could contribute to your enjoyment.If there's anything specific you loved about your stay or any preferences you have for your next visit, please feel free to let us know. We appreciate your choice in staying with us and look forward to welcoming you back for another excellent stay in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unique hotel in central location staff friendly room was clean and homely Wine in evening is a lovely touch Attractions are in walking distance Would definitely stay again
Stayed 3 nights in Nov 2023
Response from Melina Musa on 30 Nov 2023
Dear Jenny, Thank you for sharing your positive experience at Hotel Alexandra! We're thrilled to hear that you found our hotel lovely, unique, and centrally located. It's wonderful that our staff's friendliness, clean and homely rooms, and the evening wine offering made your stay enjoyable.We're pleased to know that the central location allowed for easy access to attractions within walking distance. Your kind words are greatly appreciated, and we look forward to the opportunity to welcome you back for another delightful stay in the future.If there's anything specific you loved about your stay or any preferences you have for your next visit, please feel free to let us know. Thank you for choosing Hotel Alexandra!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

6/10 Okay

Jack

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Melina Musa on 16 Nov 2023
Dear Jack, Thank you for providing feedback on your recent stay. We appreciate your honesty in rating us a 6 out of 10. Your input is valuable, and we would love to know more about your experience to identify areas for improvement.If there are specific aspects or concerns you'd like to share, please feel free to provide more details. We're committed to enhancing our guests' experiences, and your feedback will contribute to that effort.We hope to have the opportunity to welcome you back in the future and exceed your expectations.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Simon

Stayed 2 nights in Nov 2023
Response from Melina Musa on 17 Nov 2023
Dear Simon, Thank you for the perfect rating of 10 out of 10! We're delighted to hear that you had an excellent experience during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future. Thank you for choosing our hotel!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

6/10 Okay

Josh

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived at Hotel due to technical issue i had to await to receive my room key , the bedroom is small with a hard mattress small single bed, staff are great though
Stayed 2 nights in Nov 2023
Response from Melina Musa on 14 Nov 2023
Dear Josh, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused by the technical issue that led to a delay in receiving your room key.We appreciate your positive comment about our staff. It's great to hear that they were able to assist you during your stay. Regarding the size of the room and the comfort of the bed, we apologize for any discomfort you experienced.Your feedback is important to us, and we'll take it into consideration as we continually strive to improve our guests' experience. If there's anything specific you would like us to address for your next visit, please feel free to let us know.We hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Mikita

Stayed 2 nights in Nov 2023
Response from Melina Musa on 7 Nov 2023
Dear Mikita, Thank you for the perfect score! We're delighted to hear about your satisfaction. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic experience.All the best, Melina Musa Guest Relations CoordinatorHotel Alexandra

8/10 Good

Hyesong

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Melina Musa on 30 Oct 2023
Dear Hyesong, Thank you for your 8 out of 10 rating. We appreciate your feedback and are pleased to know that you had a positive experience during your stay. If there are any specific areas where you believe we can improve to earn a higher rating in the future, please don't hesitate to share your thoughts. Your feedback is important to us, and we're committed to making your next visit even more enjoyable. We look forward to welcoming you back!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alexandra has one of the best executed themes I’ve seen at any hotel. The 50s-70s Danish design lighting elements and furniture are striking and gorgeous. We stayed in the Panton suite filled with the bright and colorful 60s space age furnishings he created and it was our favorite room ever. The room was comfortable and had an incredible view of downtown Copenhagen.
Stayed 3 nights in Oct 2023
Response from Melina Musa on 26 Oct 2023
Dear Greg, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Hotel Alexandra and that you enjoyed the 50s-70s Danish design theme, as well as the Panton suite.Our team takes great pride in maintaining the authenticity and beauty of our unique theme, and we're delighted to know that it resonated with you. The Panton suite, with its bright and colorful 60s space age furnishings, is indeed a special room, and we're pleased to hear that it was your favorite. It's designed to provide both comfort and a visual feast for our guests.We're also glad you appreciated the incredible view of downtown Copenhagen from your room. If you ever plan to visit our city again, we'd be more than happy to welcome you back to Hotel Alexandra. Your satisfaction is our top priority, and we look forward to providing you with another memorable stay. Thank you for choosing us for your visit!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Melina Musa on 26 Oct 2023
Dear Harrison, Thank you so much for your perfect rating! We're thrilled to know that you had a 5 out of 5 experience at Hotel Alexandra. If there's anything else you'd like to share or if you have any specific feedback or requests for your next visit, please don't hesitate to let us know. We're here to ensure your future stays are just as enjoyable. We look forward to welcoming you back in the future!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located , clean, nice staff
Stayed 4 nights in Oct 2023
Response from Melina Musa on 24 Oct 2023
Dear Jean, We're pleased to hear that you found our hotel well-located, clean, and appreciated our friendly staff. Your positive feedback is greatly appreciated, and we look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel!All the best, Melina MusaGuest Relations Coordinator Hotel Alexandra

8/10 Good

Hyesong

Stayed 1 night in Oct 2023
Response from Melina Musa on 31 Oct 2023
Dear Hyesong, Thank you for your 8 out of 10 rating. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there are specific areas where you believe we can improve to earn a higher rating in the future, please don't hesitate to share your thoughts. Your feedback is important to us, and we're dedicated to making your next visit even more enjoyable. We look forward to welcoming you back!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel to city, transport. Easy walking distance. Excellent breakfast from cafe attached. Lovey staff.
Stayed 1 night in Sep 2023
Response from Melina Musa on 16 Oct 2023
Dear Angela, We're delighted to hear that you found our hotel convenient for accessing the city and transportation, with easy walking distances to key attractions. It's wonderful that you enjoyed the excellent breakfast from the attached cafe and appreciated the lovely staff. Your positive feedback means a lot to us, and we look forward to welcoming you back for another great experience in the future. Thank you for choosing our hotel!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A delightful concept perfectly executed. Our room was splendid and a living exemplar of Danish design.
Stayed 3 nights in Oct 2023
Response from Melina Musa on 16 Oct 2023
Dear Richard, We're thrilled to hear that you found our hotel's concept delightful and that your room exemplified Danish design. Your positive feedback is greatly appreciated, and we're pleased that you enjoyed your stay. We look forward to the opportunity to welcome you back for another splendid experience in the future. Thank you for choosing our hotel!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Melina Musa on 3 Oct 2023
Dear Eric, Thank you so much for your wonderful review and for choosing to stay at Hotel Alexandra. We are thrilled to hear that you had a perfect experience during your stay with us. Your 5-star rating and kind words mean a lot to us.We look forward to welcoming you back to our hotel on your next visit to the area. If there's anything more we can do to make your future stays even better, please do not hesitate to let us know.Safe travels, and see you again soon!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2023
Response from Melina Musa on 2 Oct 2023
Dear Jonathan, Thank you for taking the time to give Hotel Alexandra a perfect rating! We are thrilled to hear that you had such an exceptional experience during your stay with us.Our team works hard to provide top-notch service and make our guests feel welcome and comfortable, so it's gratifying to know that we met your expectations.If your travels bring you back to Copenhagen, we would be delighted to welcome you to Hotel Alexandra once again. If you ever have any additional feedback or requests, please feel free to let us know.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Luke, New Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Danish classic homey style hotel located in the city centre. The building has one elevator with 5 floors of rooms. The key is asked to be left at the front desk while leaving the hotel. Central location surrounded by many food choices, shopping districts, entertainment, nightlife... The facilities are quite aged, the bathroom is quite big for the room size. The washroom sink drains very slowly yet not exactly clogged. There is only a combined body and hair soap provided, no shampoo nor conditioner
Stayed 3 nights in Sep 2023
Response from Melina Musa on 2 Oct 2023
Dear Luke, Thank you for taking the time to share your feedback about your recent stay at Hotel Alexandra. We greatly appreciate your insights and comments.It's wonderful to hear that you enjoyed our central location and the classic homey style of the hotel. We aim to provide our guests with a comfortable and convenient place to stay while exploring Copenhagen.We've noted your comments regarding the aged facilities, bathroom drainage, and amenities. Your feedback is important to us, and we will use it to identify areas for improvement. Please know that we take your comments seriously, and we will work to address these issues to enhance the overall guest experience.Thank you for choosing Hotel Alexandra, and we hope to have the opportunity to welcome you back in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Eithne

Stayed 1 night in Sep 2023
Response from Melina Musa on 25 Sept 2023
Dear Eithne,Thank you for giving us a perfect rating! We are delighted to know that you had a fantastic stay with us at Hotel Alexandra. If you have any specific feedback or memorable moments from your visit that you'd like to share, please feel free to let us know. Your insights are valuable to us, and we look forward to welcoming you back on your next trip to Copenhagen.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Zoë

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may not be “central” but easily walkable to everything at a fraction of the cost! There’s also the metro on the doorstep as well as many restaurant options in all directions. The hotel was as expected with interesting design detail and staff were friendly and helpful. There were two downsides: 1. The bathroom needs some work. This may be a feature of an old building, but the shower was leaking and wouldn’t stay straight and the toilet was temperamental. 2. We asked for the room to be cleaned once in our stay. Unfortunately this only meant making the beds fully. Cups were not cleaned or replaced and no new stirrers provided, for example. A little odd in our experience.
Response from Melina Musa on 25 Sept 2023
Dear Zoe, Thank you for choosing Hotel Alexandra and for sharing your feedback on your recent stay. We greatly value your comments as they help us improve our services.We're pleased to hear that you found our location convenient and that our unique design details met your expectations. Also, it's wonderful to know that you found our staff friendly and helpful.However, we apologize for the inconveniences you encountered with the bathroom and housekeeping services. We take your feedback seriously and will address these issues to ensure a more comfortable experience for our future guests.Your feedback is highly valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

8/10 Good

Dimple

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Melina Musa on 25 Sept 2023
Dear Dimple, Thank you for taking the time to rate your recent stay at Hotel Alexandra. We are delighted to see that you had a positive experience with us. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share. We look forward to welcoming you back in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Angela

Stayed 2 nights in Sep 2023
Response from Melina Musa on 19 Sept 2023
Dear Angela, Thank you for your fantastic rating! We're thrilled to hear that you had a perfect experience during your stay. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another 10 out of 10 stay!All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a safe, central part of town 10 mins walk from the central station. Furniture is retro and stylish, room cleaning is efficient and room was immaculate on our return at the end of each day. Reception staff friendly and although we didn’t sample the free glass of wine its a nice touch. Would recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Melina Musa on 18 Sept 2023
Dear Andrew, We greatly appreciate you taking the time to share your thoughts about your recent stay with us. It's fantastic to hear that you found our hotel to be in a safe, central location, and that you enjoyed the retro and stylish furniture in your room. Our dedicated housekeeping team works diligently to maintain a high standard of cleanliness, and we're delighted that their efforts were noticed during your stay.Our friendly reception staff is always ready to assist, and it's great to know that you found their service to be welcoming. While you didn't try the complimentary glass of wine, we hope you'll consider it on your next visit – it's a small gesture to make your stay even more enjoyable.Thank you for your recommendation. We look forward to hosting you again should your travels bring you back to our city.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Central at its best!
I really appreciate the staff of the hotel for their consistent support of during our trip. Whether it was arranging ground transport, or grabbing a glass of ice after hours. They were fabulous. The hotel is a wonderful cross between art, design, and practical function. It is a great ecological space as well!
Stayed 5 nights in Sep 2023
Response from Melina Musa on 18 Sept 2023
Dear Darius,Thank you for sharing your positive feedback regarding your recent stay at our hotel. We are thrilled to hear that our staff provided you with exceptional support throughout your trip. Whether it was assisting with ground transport or attending to your needs even after hours, our team is dedicated to ensuring a wonderful experience for our guests.It's wonderful to know that you appreciated the unique blend of art, design, and practicality that we strive to offer. We are committed to providing a space that is not only aesthetically pleasing but also environmentally conscious.Your kind words motivate us to continue delivering excellent service and maintaining a space that reflects our commitment to both design and sustainability.Looking forward to welcoming you back in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Copenhagen
Such a lovely hotel with a story also, we loved the retro Danish vibe. Room was very comfortable and with all needs catered for. The reception staff were always really friendly and helpful. And as a really nice addition every evening they served a complimentary glass of wine in the wonderful 60’s 70’s lounge area with an honesty bar in the same style. Good value for money and I would definitely stay again. Just one piece of advice and that is that the breakfast in the restaurant next door is, albeit lovely, very expensive and confusing as to what you are actually paying for. But again, great hotel ☺️
Stayed 5 nights in Sep 2023
Response from Melina Musa on 18 Sept 2023
Dear Penelope, Thank you so much for taking the time to share your kind words and feedback regarding your recent stay at our hotel. We're thrilled to hear that our staff provided you with consistent support throughout your trip, whether it was assisting with ground transport or attending to your needs after hours. Our team takes pride in going the extra mile to ensure our guests have a wonderful experience.It's wonderful to know that you appreciated our hotel's unique blend of art, design, and practicality. We're also committed to sustainability, and we're delighted that you found our space to be ecological.Your positive comments mean a lot to us, and we hope to have the pleasure of welcoming you back for another great stay in the future.All the best, Melina MusaGuest Relations Coordinator Hotel Alexandra

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from Melina Musa on 18 Sept 2023
Dear Sean, Thank you for the perfect score! We're thrilled to know that you had such an outstanding experience during your stay with us. If you have any specific feedback or suggestions on how we can continue to improve and provide exceptional service, please don't hesitate to share. We look forward to hosting you again whenever your travels bring you back to our area.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

4/10 Poor

Melwil

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room had 5 lights in the bathroom and only one worked so we had to take a shower in the dark, our baggage didn’t make it so I picked up the phone that also didn’t work to ask the front desk if I could have a disposable shower cap and they don’t have any ever. We turned on the AC as it was very hot and the air conditioned rattles so loud we couldn’t sleep. At this point I went to the front desk to let them know about the lights AC and phone but and the lift was not working. I walked down and they said they would have the room checked tomorrow to have the bathroom lights, phone and AC fixed as there were no rooms available and fully booked. The next day by 2 pm nothing had been done nobody went to check it out and the cleaning person left the dirty trash bag in the bathroom. So I asked to speak to the manager but not available as they doesn’t work on the weekends. I was so disappointed as this is not an inexpensive hotel and nothing could be done to fix the problems which meant another night with no sleep and a dark bathroom. After a while luckily a very nice employee by the name of Katrina knocked on the door and I showed her all thing issues and she was kind enough to transfer us to another room. Thanks to her from there on it was a pleasant stay but seemed since the first night nobody cared and the hotel has poor maintenance ( 4 out of 5 lights not working, phone and rattling AC). The location is great walkable to most important areas.
Stayed 2 nights in Sep 2023
Response from Melina Musa on 11 Sept 2023
Dear Melwil,Thank you for sharing your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences and issues you encountered during your initial stay.It's disappointing to hear about the problems you faced, including the bathroom lights, phone, and noisy AC, which disrupted your comfort. We understand how these issues can negatively impact your overall experience, and we apologize for any delay in addressing them.Your frustration with the lack of immediate resolution is completely justified, and we apologize for any inconvenience you experienced as a result. Rest assured that your comments will be shared with our maintenance and housekeeping teams to ensure such issues are promptly addressed in the future.We're pleased that Katrine was able to assist you in transferring to another room and that your stay improved from that point onward. Our team is here to provide a pleasant and comfortable experience for our guests, and it's unfortunate that we fell short of this goal during your initial night.We value your feedback as it helps us identify areas for improvement, and we hope that you might consider giving us another opportunity to provide you with a more enjoyable stay in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, the style (main reason for booking) and just the lovely staff on reception
Stayed 3 nights in Sep 2023
Response from Melina Musa on 11 Sept 2023
Dear Danny, Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We're delighted to hear that you loved our hotel, particularly its style, which was the main reason for your booking.Our team takes pride in providing exceptional service, and we're pleased that you found our staff on reception to be lovely. We believe that a warm and welcoming atmosphere is essential to ensuring our guests have a memorable experience.Your satisfaction is our priority, and we look forward to welcoming you back in the future. If you have any special requests or preferences for your next visit, please do not hesitate to let us know, and we will do our best to accommodate them.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

6/10 Okay

On

Travelled with family
Disliked: Property conditions & facilities
not a 4 star
Stayed 1 night in Sep 2023
Response from Melina Musa on 11 Sept 2023
Dear On,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet the expectations associated with a 4-star rating.Your satisfaction is of utmost importance to us, and we would appreciate more specific details about your stay and what aspects you found lacking. This information will help us identify areas for improvement and take appropriate action.Please feel free to provide additional feedback, and we will do our best to address any concerns you may have had during your visit. We value your input and hope to have the opportunity to improve your perception in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra

10/10 Excellent

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a wonderful option. We stayed here for 5 nights. Mid-century modern furniture in every room, very friendly staff, free wi e daily, and an excellent attached breakfast restaurant with a great price for hotel guests. I would stay here again.
Stayed 5 nights in Aug 2023
Response from Melina Musa on 30 Aug 2023
Dear Lori, Thank you for taking the time to share your positive experience about your recent 5-night stay at our hotel. We're thrilled to hear that you had a wonderful time and enjoyed the aspects that make our hotel special.It's great to know that you appreciated the mid-century modern furniture in the rooms, as well as the friendly staff who aim to make each guest's stay memorable. We're pleased that the complimentary daily Wi-Fi and the attached breakfast restaurant added value to your visit.We're delighted by your intention to stay with us again in the future. We can't wait to welcome you back for another outstanding stay.All the best, Melina Musa Guest Relations CoordinatorHotel Alexandra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located comfortable hotel
Located right on the middle of town so everything easily reachable. Friendly helpful staff. Clean and comfortable room, decorated in 1950s style. A place with a bit of character. Breakfast not automatically included, we didn't take it.
Stayed 1 night in Aug 2023
Response from Melina Musa on 25 Aug 2023
Dear Valued Guest, Thank you for your feedback. We're delighted to hear that you enjoyed the central location of our hotel and the unique 1950s style decor. Our team works hard to provide a comfortable and welcoming experience for our guests. We offer breakfast as an optional add-on to accommodate various preferences, but we appreciate your understanding. If you have any further comments or suggestions, please don't hesitate to share. We hope to welcome you back for another enjoyable stay in the future.All the best, Melina Musa Guest Relations Coordinator Hotel Alexandra