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Reviews of Hotel Ottilia by Brøchner Hotels

4 out of 5
Hotel Ottilia by Brøchner Hotels
Bryggernes Plads 7, Copenhagen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1005 reviews" "
Rating 8 - Good. 264 out of 1005 reviews" "
Rating 6 - Okay. 69 out of 1005 reviews" "
Rating 4 - Poor. 27 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harold, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, great location in historic buildings at Carlsberg brewery. The happy hour and night cap free drinks are a great touch. Loved the place.
Stayed 1 night in May 2024

8/10 Good

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly unique hotel set in the site of the old Carlsberg brewery, an area steeped in history and amazing architectural features. The hotel retains lots of interesting hints to the buildings past and is beautifully furnished with iconic contemporary Danish design and original artworks.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Original. Good food. Chilled space in what will become a very trendy area in a few years time.
Stayed 3 nights in Mar 2024

10/10 Excellent

sylvaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast
Stayed 3 nights in Feb 2024

10/10 Excellent

Randi Whitney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic Hotel, industrial yet modernised. Shame the rooftop bar/restaurant was closed for refurb when we stayed though. Breakfast was great and varied but mostly continental so dont expect a lot of hot food. Happy hour and nightcap hour were a bouns and really made our trip to the Hotel, we usually had 2 drinks each during these hours and are completely on the house. Rooms were very functional and a really good bed, we are not good sleepers but you dont hear any noise from neighbouring guests and the blackout curtains worked brilliantly.
Stayed 3 nights in Jan 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would highly reccomend. We chose the deluxe room for the round wondow seat and it was worth it. Rooms were incredibly clean and staff were friendly, also appreciated the complimentary drink each evening. Great Value
Stayed 4 nights in Dec 2023

2/10 Terrible

Samuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! We stayed in 415 overnight on 12/29. The bathroom was covered in mold in the shower. There were stains on the sides of the bed and headboard. The mold was so bad I had an allergic reaction. I took photos, but this won’t let me post them. I’m shocked for the amount of money they charge. I’ll never be going back. I’ve stayed at motels that are cleaner than this.
Stayed 1 night in Dec 2023

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Denmark
I travel a lot and this hotel is a standout and my new go to in Copenhagen. The hotel staff understand how to make everyone feel special and at home and the hyggely is just wonderful.
Stayed 3 nights in Dec 2023

4/10 Poor

J B

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Misleading advertising against the law
Stayed in the hotel as a family trip between Christmas Eve/Christmas Day Hotel is nice but extremely hard to find and poor parking (poor signposting, roads around closed/no turn, no directions incl. to parking) AND hotel booked hotel specifically to use Spa on Christmas Day. On arrival at Spa was told that there's a cost of 850 DKK per person - OMG. Noone told us that. Hotel advert here on hotels.com says 'Spa' ie hotel is sold with Spa. No hint of having to pay anything. That's against the law. You cannot advertise and sell a service that is not delivered as sold, in this case a hotel with spa, leading guests to believe they're getting a Spa if they book at that hotel, only to learn on arrival that that comes at a substantial additional cost of 850DKK per person. For the 3 of us, that would have been 2550DKK - that's the same as a night in the junior suite we stayed in. As I say, misleading advertising is against the law .I will report the authorities. What an awful Christmas experience
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 3 nights in Dec 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely lovely and I loved the round window. The customer service was consistently great and everyone was so friendly. Breakfast was good and food had in the restaurant was delicious. During the night time I could hear the occasional sound of banging doors or people walking about. There was also some work going on outside the hotel which disturbed me early in the morning- absolutely no fault of the hotel but not ideal. It’s not quite in the centre of Copenhagen but the train station is very close and it’s a short train ride to access the busier parts and attractions etc. although, being out of the centre makes it a more peaceful area with less disturbances! Overall I would recommend the hotel and I would stay here again.
Stayed 3 nights in Oct 2023

6/10 Okay

Leslie

Liked: Staff & service
We had a good stay. We found the standard room sacrificed functionality for style. We were too warm the whole trip and couldn’t adjust thermostat in the room bc it’s central and set to 74. Construction noise was comically loud on the 3rd floor facing the street. Our sink didn’t drain well and there were sewer gas odors. The electric kettle was a nice touch but we had to plug it in on the floor. The tiny windows were so strange. The round window rooms were quieter and obviously much better view. Happy hour was a nice bonus. We really enjoyed the Aire spa. Dreamy! Front desk employees were all great. We enjoyed the area, restaurants and attractions were great. Not really a shopping area but plenty of conveniences.
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not a hotel for car people
The room was great. Had a circle window room. Hotel terrible if you had a car or needed parking. Staff was not at all helpful with how to deal with that. Vague - street parking around but you'll need need to figure out an app. Or plenty of underground. Parking underground near hotel was $85 for 24 hours.
Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice appointments, cool vibe, lovely staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Piper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Comfortable room, two happy hours, best breakfast and friendly staff. Great area
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarvenaz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! All staff, especially those at breakfast, were all very kind and accommodating. A quieter location as well if that’s what you’re looking for. Would definitely recommend!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure and comfort
We had a wonderful and comfortable stay. Would recommend to friends and family.
Stayed 3 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Jul 2023

10/10 Excellent

John, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Hotel Ottilia. The room was beautiful and the staff was great. Although the hotel isn’t in a central location, it’s just a 10 minute walk to the metro station, as well as the super cool Vesterbro neighborhood.
Stayed 5 nights in Jul 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is wonderful. Friendly and helpful staff, perfectly located, great food, really everything was fantastic. We were sad to leave it. I hope to be back again soon.
Stayed 2 nights in Jul 2023

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Good and bad
Good and bad! We arrived at 2am after our flight was delayed to find that our prepaid room had been given to someone else and no other rooms were available. We were put in a cab to an inferior hotel for the night which could have gone with a good clean!. We used half our morning moving hotels back to where we were meant to be. We were upgraded and given free breakfast. It spoiled our trip for our wedding anniversary and meant we had less time to see Copenhagen . Having said that our room was ok, comfy bed and good shower but not many windows. Wouldn't risk staying again due to how we were treated. Also no refund received for first night as I am sure there was a massive difference in price
Stayed 3 nights in Jul 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, modern hotel in a quieter area of Copenhagen. The hotel itself is quite nice with modern amenities and also offers a free wine. Happy hour from 5 to 6 PM. The room was OK, unfortunately, the vent was dripping water onto the bathroom floor through most of the night and the plumbing seem to need some attention. we upgraded to one of the round windows which was very worthwhile. It overlooks the beautiful plaza Nils and Jill were very helpful also. I will definitely stay again.
Stayed 1 night in Jun 2023

6/10 Okay

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, would definitely return!
The suite was all-inclusive and was well worth the upgrade. The hotel was charming and boutiquey, Scandi vibes. The staff was very friendly and helpful. They called us cabs and gave directions often. My only complaints, and they are quite minor, are that our keys had to be replaced daily because of issues with the key reader. It would work in the elevator but not the room, then vice versa, etc. The pillows were also not the greatest. But the bed was comfortable and everything else in the room was good.
Stayed 5 nights in Apr 2023

10/10 Excellent

Jamison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great design, mix of old Copenhagen and new
Stayed 6 nights in Apr 2023

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this place!
Stayed 4 nights in Apr 2023

6/10 Okay

Olivia

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely building with an industrial feel. Check in process was smooth and lots of trendy social areas. Wine hour and night cap hours were a nice touch although nothing for those that don’t drink/can’t drink except water. Room was pleasant albeit basic. The main issue was that the bathroom had a smell of drains. We switched rooms to one that was slightly better but the sink still had a strange smell. The second room also had old half used toiletries in. I’d emailed the hotel twice before the stay using the Expedia messaging system but never had replies so communication seems poor. Good for the price although based on other reviews I was expecting more.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and location
Great location, easy to find from the Metro. The hotel is simply stunning and the staff were helpful and attentive. The rooftop bar had a great vibe as did the 1st floor bar. Will definitely be going back for another visit
Stayed 2 nights in Jan 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff excellent. Very welcoming. Wine hour and Nightcap hour a great perk. Design of hotel was fantastic.

10/10 Excellent

ARACELI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was clean and safe. The staff was very friendly and helpful

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful. From the staff, the wine cocktail hour and roof top bar/restaurant. The location suited our needs. The area is being built up, so more restaurants should be coming, as after a long day it was nice to be close to the hotel.
Stayed 6 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout rather odd. Had to ask for replacement shower gel - that shouldn't happen.
Stayed 3 nights in Nov 2022

10/10 Excellent

Ruby

Stayed 5 nights in Aug 2022

4/10 Poor

Rishab

Stayed 2 nights in Oct 2022

8/10 Good

Holly

Stayed 1 night in Sep 2022

10/10 Excellent

Paula

Stayed 5 nights in Sep 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the historical aspect of this place.
Stayed 1 night in Sep 2022
Response from Simona on 20 Sept 2022
Hello Robert,Thank you for your feedback :). Hope to see you again.Have a nice daySimonaHotel Ottilia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

talia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely experience. Clean and friendly and great location.
Stayed 1 night in Sep 2022
Response from Simona on 26 Sept 2022
Hello Talia,We love reading reviews like yours! Thank you so much for your kind words. Hope to have the pleasure of welcoming you back to Hotel Hotel Ottilia another time. Wishing you a great day.All the best,SimonaHotel Ottilia

8/10 Good

Darren

Stayed 1 night in Aug 2022

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sleep
Very modern room and super clean, probably the most comfortable bed I’ve ever slept in.
Stayed 1 night in Aug 2022
Response from Freya Sinding General Manager Avenue Hotel Copenha on 20 Aug 2022
Dear TanjaThank you very much for your positive review, we really appreciate you taking the time to share your experience with us.We are looking forward to welcome you back to Avenue Hotel in the nearest future. Have a lovely day,Best Wishes,Freya SindingGeneral ManagerAvenue Hotel Copenhagen

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Warren, San Antonio

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfast buffet is exceptional. The roof top restaurant area is the perfect place to rest up after a hard day of tourism.
Stayed 3 nights in Jul 2022
Response from Simona on 20 Sept 2022
Hello Warren, Thank you for your feedback. It means a lot to us. I am glad to hear that you have been satisfied with your stay. We hope to see you again.Simona Hotel Ottilia