Despite some definite advantages, my impression of Wake Up was tarnished by the check in experience. I am perfectly okay with being told the room isn’t ready and having to wait, and it is reasonable to charge extra to guarantee you can check in on early arrival. BUT—
When I first got to the hotel around 11 am, I was told the room wasn’t ready (no surprise) and to check back at 1pm, although the official checkin was 3pm. No problem, although the 8 euro fee to leave my luggage was something I have never encountered before.
But when I come back at 1:30, a different clerk says “The room is ready. To check in before 3 will be another 40 euros.”
I declined, parked myself in the lobby. An hour later, another clerk asked me if I wanted to check in. I asked if I still had to pay extra, since it wasn’t yet 3pm. He said I had misunderstood the previous clerk and that a higher grade room was being offered for the 40 Euros—this is simply not what the first guy said
Great location, and for Copenhagen reasonably priced. But some of their costcutting measures really detract from the experience.
Rooms are quite attractive, bed comfortable enough, but curtains are too short to adequately darken the room. while the bed is a double, there is only one pillow so small that if you turn your head, you fall off the pillow.