Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews of Hilton Garden Inn Corning Downtown

3 out of 5
Hilton Garden Inn Corning Downtown
23 Riverside Dr, Corning, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 606 out of 790 reviews" "
Rating 8 - Good. 140 out of 790 reviews" "
Rating 6 - Okay. 30 out of 790 reviews" "
Rating 4 - Poor. 10 out of 790 reviews" "
Rating 2 - Terrible. 4 out of 790 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rich C. on 2 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely close (5 min walk) to the museum. The room was extremely clean, which is a huge must for me! The price was very reasonable as well. Plenty of parking. Only wish was that breakfast was included. However, the buffet breakfast was reasonably priced and they were even kind enough to accommodate a family member's allergens. Wonderful experience here!
Stayed 1 night in Apr 2024
Response from Shannon on 29 Apr 2024
Kimberly,Thank you for all the kind words. We are pleased to hear that your experience was so positive. It is wonderful to hear that you felt the breakfast was worth the price paid. We look forward to seeing you during your future travels.

10/10 Excellent

Justyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, friendly staff and clean facilities. Fire pits outside the hotel was a great place to chill with glass of wine at evening time.
Stayed 2 nights in Apr 2024
Response from Shannon on 29 Apr 2024
Justyna,Thank you for the 5 out of 5 rating. We are pleased to hear that you enjoyed your stay with us and was able to relax and enjoy the fire pit.

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ellie on 28 Apr 2024
Good evening, LisaThank you for giving our hotel a 5 out of 5 rating. We are glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff, and perfect location.
Stayed 2 nights in Apr 2024
Response from Shannon on 24 Apr 2024
Rebecca,Thank you for the 5 out of 5 rating. We are pleased to hear you enjoyed your stay. We strive to provide 100% satisfaction and enjoy sharing positive feedback with our team.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from which to explore Corning. Be aware of the morning factory horn next door! But the location and quality here couldn’t be better. I’ll stay here each time I return.
Stayed 1 night in Apr 2024
Response from Ellie. on 14 Apr 2024
Good evening, Timonthy. Thank you for giving us a 5/5 rating on your stay! We hope to see you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excellent. I was surprised by just how nice it is. The staff was very friendly. The pool was very clean and a nice size. Our room and bathroom was very spacious and clean. It looked almost brand new. Overall, an awesome place to stay.
Stayed 1 night in Apr 2024
Response from Ellie. on 14 Apr 2024
Good evening, Michael. We are pleased you enjoyed your stay with us. Thank you for your very kind words. We hope to see you again soon!

10/10 Excellent

Ronald, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable clean property; excellent front desk service
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Corning on 11 Apr 2024
Thank you for choosing us Ronald! We appreciate your feedback!

10/10 Excellent

WENJUN

Travelled with family
Liked: Amenities, property conditions & facilities
Staff are very friendly
Stayed 1 night in Mar 2024
Response from Ellie on 1 Apr 2024
Good evening! Thank you for giving us a 5/5 rating. We are pleased to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 1 Apr 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Haiyong, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ellie on 1 Apr 2024
Good evening! Thank you for taking the time to share your feedback with us. We appreciate you giving us a 5/5 rating! We hope to see you again in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 28 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Namrta, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverside view and walk are beautiful
Stayed 1 night in Mar 2024
Response from Rich C. on 18 Mar 2024
Thank you Namrta for your great review of our hotel! We are so delighted to know that you loved our Riverside view and Riverside walk. We hope you enjoyed your visit to Corning and hope we have the opportunity to welcome you back in the future!

8/10 Good

Ashley

Stayed 1 night in Mar 2024
Response from Ellie on 1 Apr 2024
Good evening, Ashley. Thank you for taking the time review us. We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Wallace

Stayed 1 night in Mar 2024
Response from Ellie on 1 Apr 2024
Good evening, Wallace. Thank you for your wonderful feedback and, giving us perfect score. We're delighted to hear that you had a very nice experience during your stay. Please come back again.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 5 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

lionel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean. Property looked well managed.
Stayed 1 night in Feb 2024
Response from Shannon on 27 Feb 2024
Thank you for choosing Hilton Garden Inn, Corning Downtown. We appreciate your business and thank you for the 5 out of 5 rating. We look forward to welcoming you back.

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich C. on 26 Feb 2024
Thank you for taking the time to rate your recent stay with us. We appreciate all feedback, as it helps us improve our services for future guests.We're disappointed to see that your experience did not meet your expectations. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. Your input is valuable to us, and we're committed to addressing any concerns you may have had.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Alison, Landisville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some very loud neighbors and the staff was proactive in getting us into another room—thank you
Stayed 2 nights in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you for choosing to stay with us and for sharing your feedback. We greatly appreciate your perfect rating of 5 out of 5.We're pleased to hear that you had a positive experience during your stay, despite the inconvenience caused by noisy neighbors. Our team is dedicated to ensuring that all our guests enjoy a comfortable and peaceful stay, and we're glad that we were able to promptly address the situation by relocating you to another room.Your recognition of our proactive service means a lot to us, and we'll be sure to pass along your kind words to our team. Providing exceptional service is at the heart of what we do, and we're delighted that we could assist in making your stay more enjoyable.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich C. on 12 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Carol

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location for visiting Corning Museum!
Stayed 2 nights in Jan 2024
Response from Rich C. on 29 Jan 2024
Thank you for choosing to stay with us and for providing your feedback with a perfect 5 out of 5 rating! We truly appreciate your time and your positive comments about our hotel.We're delighted to hear that you found our location convenient for visiting the Corning Museum. It's wonderful to know that our hotel contributed to the enjoyment of your visit to the area.If there are any other details you'd like to share about your stay or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to the pleasure of serving you again in the future.

8/10 Good

Neha

Stayed 1 night in Jan 2024
Response from Shannon on 16 Jan 2024
Neha,Thank you for the 8 out of 10 rating. We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

amymarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rich C. on 18 Dec 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rich C. on 12 Dec 2023
Hi Lisa, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rich C. on 12 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Kayla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice shower. Very friendly staff. The breakfast is overpriced - other than that, everything about this hotel is excellent.
Stayed 2 nights in Nov 2023
Response from Rich C. on 4 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Wendy

Stayed 2 nights in Nov 2023
Response from Rich C. on 5 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heating/cooling was difficult to regulate; room was either too warm or too cold. Best option was to turn it off.
Stayed 3 nights in Nov 2023
Response from Rich C. on 28 Nov 2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your 4 out of 5 rating and want to express our gratitude for your insights regarding the difficulty in regulating the heating/cooling system in your room.We sincerely apologize for any inconvenience you experienced due to the temperature fluctuations. Your comfort is of the utmost importance to us, and we regret that we fell short in providing you with an optimal room climate.Please know that we take your comments seriously, and we will address the heating/cooling system in the room you stayed in to ensure it is functioning properly. Our goal is to create a comfortable environment for all our guests, and your feedback helps us identify areas for improvement.If your travels bring you back to our area, we would welcome the opportunity to host you again and provide you with a more seamless and enjoyable stay. If there is anything specific you would like to share or discuss further regarding your experience, please feel free to reach out to us directly.

10/10 Excellent

Saif

Stayed 1 night in Nov 2023
Response from Rich C. on 12 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rich C. on 22 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic Communities Still Exist in the USA
I flew to Corning, NY having business at the Corning Museum of Glass and also to reunite with my big brother after four years. I remembered Corning from my childhood days, as we would drive up from the Greater Philadelphia area to vacation at Watkins Glen and then go the Corning to see the glass museum. It has been at least 40 years since since I made the trip. What an idyllic community -- the nicest people I have ever met in the United States; generous of heart, welcoming, and enthusiastic about their town of 10,000. It was so wonderful to experience Corning even with the chill of late Fall. It's amazing how this little town can support such a thriving industry as Corning, Inc -- or maybe it's the other way around! At any rate, there are first-class restaurants wonderful shops, a world-class museum and research library (where I spent my time) and people who seem to be so generous at heart -- a rarity in today's world. I could honestly move there! The only downside is that the Elmira airport needs to upgrade transportation into Corning, less than 15 miles away, but you could fly back to Detroit roundtrip for the time it took to wait for a taxi or van service! The Hilton Garden Inn is literally a few steps from the Corning Museum of Glass -- don't try to experience it in just one day! Absolutely amazing!! As was the service, the people and the whole town. I didn't even watch the news!
Stayed 3 nights in Nov 2023
Response from Rich C. on 20 Nov 2023
Thank you for sharing your wonderful experience and giving us a perfect 10/10 rating! We're thrilled to hear that your trip to Corning, NY, was such a positive and memorable one.It's heartening to know that you found our community welcoming and the people generous. We are indeed proud of our town and are delighted that you felt the warmth of our community. Corning is a special place with its unique charm, fantastic dining options, and, of course, the world-class Corning Museum of Glass.We appreciate your kind words about our Hilton Garden Inn's location, and we're glad it provided you with convenient access to the museum. Our team takes pride in offering exceptional service, and your positive feedback is a great source of motivation for us.Should you decide to return to Corning in the future, we would be honored to host you again. If there's anything specific you'd like to share or discuss, please feel free to reach out.Thank you once again for choosing Hilton Garden Inn in Corning. Wishing you safe and pleasant travels in all your future endeavors!

10/10 Excellent

Xiao Feng

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good
Stayed 2 nights in Nov 2023
Response from Rich C. on 15 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Victoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
The service was wonderful and very nice. The rooms were comfy. A thicker blanket would have been nice. But over all every thing was very good. The kids enjoyed the pool a lot!
Stayed 1 night in Nov 2023
Response from Rich C. on 13 Nov 2023
We're delighted to hear that you had a wonderful experience with our service and that the kids enjoyed the pool! We appreciate your feedback about the blankets, and we'll certainly take that into consideration to enhance our guests' comfort. Thank you for choosing us, and we look forward to welcoming you and your family again. If you have any other suggestions or preferences, feel free to share. Safe travels!

10/10 Excellent

Dawn

Stayed 1 night in Nov 2023
Response from Rich C. on 5 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Wen Wu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and quiet, only a 5 minute walk away from the Corning Museum of Glass. Also the interior design is intricate which makes everything just so much better.
Stayed 1 night in Nov 2023
Response from Rich C. on 13 Nov 2023
We're thrilled to hear that you had a positive experience during your stay! It's wonderful that you found the room clean and quiet, and the proximity to the Corning Museum of Glass convenient. We appreciate your kind words about the interior design, and we hope it added to the overall enjoyment of your stay. If you have any further feedback or if there's anything else we can do to make your next visit even better, please let us know. Thank you for choosing us, and we look forward to welcoming you back in the future! Safe travels!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, very well maintained.
Stayed 1 night in Nov 2023
Response from Rich C. on 13 Nov 2023
We're delighted to hear that you had a positive experience during your stay! It's great that you found the location convenient, the staff helpful, and the property well-maintained. If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to do so. We appreciate your feedback, and we hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Joyce

Stayed 2 nights in Nov 2023
Response from Rich C. on 30 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, beautiful interior, friendly staff. Wonderful hotel!
Stayed 1 night in Nov 2023
Response from Rich C. on 10 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be friendly the hotel clean and our location beautiful. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

David

Travelled with family
Good
Stayed 2 nights in Nov 2023
Response from Rich C. on 6 Nov 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Fiore

Stayed 1 night in Nov 2023
Response from Rich C. on 3 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort, no worries a as bout the area or the facility itself. I only wish that you could drop the pet fee if the dog in question is a repeat customer who has never done any damage to the room!
Stayed 1 night in Oct 2023
Response from Rich C. on 6 Nov 2023
Hi Lisa, thank you so much for taking the time to review your stay at our property. We're thrilled to hear that you enjoyed your stay at our hotel. We work hard to provide the best service and experience for our guests, and we are happy that is what you experienced. We also appreciate and understand your feedback regarding the pet fee for repeat and well-behaved pets. Our pet fee policy is in place to ensure the cleanliness and upkeep of our rooms. We value your input and will consider this as we continue to improve our services.We hope we have the opportunity to host you again in the future! Thanks again for choosing to stay with us!

10/10 Excellent

Weixiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rich C. on 31 Oct 2023
Thank you for rating us a perfect 10! We appreciate your positive feedback and are glad to hear that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. If you ever have specific comments or suggestions to share, please don't hesitate to reach out.Thank you for choosing us for your accommodations.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rich C. on 30 Oct 2023
Thank you for rating us a perfect 10! We appreciate your positive feedback, and we're glad to know that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. If you ever have specific comments or suggestions to share, please don't hesitate to reach out. Thank you for choosing us for your accommodations.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2023
Response from Rich C. on 30 Oct 2023
Thank you for your positive feedback and for rating us 5 out of 5. We're delighted to hear that you found our hotel to be nice.Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us for your accommodations.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy walk to Corning Museum. Barn door style on bathroom was not private enough and had no lock. Lovely property though.
Stayed 2 nights in Oct 2023
Response from Rich C. on 30 Oct 2023
Thank you for your feedback and for rating us 4 out of 5. We're pleased to hear that you found our property lovely and that the location provided an easy walk to the Corning Museum.We appreciate your comments about the bathroom with the barn door style not providing enough privacy and lacking a lock. Your feedback is valuable, and we'll consider it as we work on enhancing our room features and ensuring the comfort and privacy of our guests.Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. If there are any specific suggestions or requests to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us for your accommodations.

10/10 Excellent

Balraj

Stayed 1 night in Aug 2023
Response from Rich C. on 30 Oct 2023
Thank you for rating us a perfect 10! We appreciate your positive feedback, and we're glad to know that you had a great experience during your stay. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future. If you ever have specific comments or suggestions to share, please don't hesitate to reach out. Thank you for choosing us for your accommodations.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, will gladly stay here again.
Stayed 3 nights in Oct 2023
Response from Rich C. on 25 Oct 2023
Thank you so much for your kind words and 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Rich C. on 23 Oct 2023
Thank you for your 5 out of 5 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and in a quiet part of town. Restaurant food was limited. At the time I visited the elevator was not working properly (Friday evening). Although the staff did a great job in operating the elevator in manual mode, each time anyone wanted to use the elevator they had to call for staff assistance. The really disappointing aspect of this was the maintenance guy had disappeared and was only going to return on Monday to fix the problem.
Stayed 1 night in Oct 2023
Response from Rich C. on 23 Oct 2023
Thank you for your feedback and for rating us 4 out of 5. We're glad to hear that you found our hotel to be clean and in a quiet part of town.We apologize for the inconvenience you experienced with the limited restaurant food options and the issue with the elevator during your visit. It's regrettable that the elevator was not working properly and that it required staff assistance each time. We understand the frustration this may have caused.Your feedback about the elevator issue will be addressed to ensure a more seamless experience for our guests in the future. We appreciate your understanding and patience.Your satisfaction is important to us, and we hope to have the opportunity to serve you again in the future. If there are any specific suggestions or requests to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us for your accommodations.

10/10 Excellent

Marybelle

Stayed 1 night in Sep 2023
Response from Rich C. on 9 Nov 2023
•Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!