Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The location and atmosphere of the property and beach access was excellent. However the unit was not as expected. When we entered the unit, we were hit with a very musty/dirt like/moldy smell and mildewed stained bedding. The office was closed but they did reply to my text and said they would send someone the following day. The next day they asked when we would be away from the unit because they don’t like to send people out when it’s occupied if they’re looking for mold. I told them we would be out by 10/1030 to head to the beach. Unfortunately, by the time we called back at 2:30 they had still not sent anyone. My husband went to check in at the office and they said they would send someone immediately. While they recognized the smell, (at least they did while we were there...in later emails they denied that there was a smell) they said they didn’t know how to fix it because in looking in the vents they could not see mold. My husband, being in the maintenance industry, gave them some helpful tips on what they could do for immediate relief and they did that which was utilizing bleach and the smell did go away for about 24 hours. By the time it returned, it was the evening before we were to leave so fortunately we were not there much longer after it started to return. Other than the unit, the experience was really nice. We had friends that stayed upstairs from this unit, and they, fortunately did not have this experience. I do hope they are able to get this resolved for future patrons.