2/10 糟糕
Holly S.
2023 年 7 月 18 日
不满意：清洁度
Vrbo has lost my respect and business.
First off, we never got in. I was not sent any check in information. I expected it to be sent day of check in and it never was. Turned around and drove 150 miles home the same day. Second, I cannot tell you how horribly Vrbo treated us and how difficult it has been to be refunded. We were debited for the original payment (had to prove it), within the month it was refunded WITHOUT Vrbo fees paid back. Then the whole amount was RE-DEBITED, and still have not been RE-refunded. VRBO has refused to refund their fees. All on top of not being able to stay here or access the property when we arrived. The owner eventually contacted me to apologize, but that was before they re-debited my credit card. Seems kinda scammy if you ask me. WHAT A NIGHTMARE. I’LL NEVER BOOK WITH VRBO AGAIN. 2 months and still waiting for our money back. Investigators are looking into this for fraudulent transactions.
Holly S.
2023 年 5 月入住 1 晚