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Hotel Okura Macau

Photo gallery for Hotel Okura Macau

Property entrance
Water park
Indoor pool, outdoor pool
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Hotel Okura Macau

VIP Access

Hotel Okura Macau

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Restaurant
Map
Galaxy Macau TM Resort, Ave Marginal Flor De Lotus, Cotai

Explore the area

  • Popular LocationVenetian Macao Casino13 min walk
  • Popular LocationCotai Strip15 min walk
  • Popular LocationMandarin's House16 min walk
  • AirportMacau (MFM-Macau Intl.)10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Cotai

Located in Cotai, Hotel Okura Macau is in the entertainment district and near the beach. Macau Orient Golf Club and Macau Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Carmel Garden and Seac Pai Van Park. Travelling with kids? Consider Qube at the Venetian and Macau Matsu. Spend some time exploring the area's activities, including golfing.
Visit our Cotai travel guideOpens in a new window
Map

What's nearby

  • Rua do Cunha - 12 min walk
  • Macau Olympic Complex (Macau Stadium) - 13 min walk
  • Venetian Macao Casino - 13 min walk
  • Cotai Strip - 15 min walk
  • Mandarin's House - 16 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 10 min drive

Restaurants

  • Gosto - 7 min walk
  • O.T.T. Old Taipa Tavern - 10 min walk
  • Tai Lei Loi Kei - 11 min walk
  • Tim Ho Wan - 11 min walk
  • A Petisqueira - 11 min walk

About this property

Hotel Okura Macau

5-star luxury hotel in the entertainment district
Take advantage of a free return airport shuttle, a casino and free water park access at Hotel Okura Macau. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Terrace Restaurant, features pool views and brunch. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool and an indoor pool, with a lazy river and a waterslide
  • Free self-parking
  • Japanese breakfast (surcharge), a free area shuttle and limo/town car service
  • An area shuttle, express check-out and tour/ticket information
  • Guest reviews say great things about the proximity to public transport
Room features
All 488 rooms include comforts, such as 24-hour room service and fireplaces, as well as perks, such as pillow menus and laptop-compatible safes. Guest reviews highly rate the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and toilets with electronic bidets
  • 65-inch LCD TVs with satellite channels
  • Daily housekeeping, desks and phones

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 9:00 AM to 11:00 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Japanese breakfast available for a fee daily 7 AM–10:30 AM: MOP 250 for adults and MOP 250 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Terrace Restaurant
  • Yamazato
  • Nagomi

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Fitness centre
  • Free water park access
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking

More

  • Casino
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Pillow menu

Bathroom

  • Dressing gowns
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

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Washer and dryer
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Guest rating 4.5+
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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the waterpark.
According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 14 November to 31 March:
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 750.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: MOP 250 for adults and MOP 250 for children (approximately)
  • Rollaway bed fee: MOP 750.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.

We should mention

The seasonal pool will be open from 01 May to 13 November
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Okura Macau Cotai
Hotel Okura Macau
Okura Macau Cotai
Okura Macau
Hotel Okura Macau Hotel
Hotel Okura Macau Cotai
Hotel Okura Macau Hotel Cotai

Frequently asked questions

Does Hotel Okura Macau have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Hotel Okura Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Okura Macau?

Self-parking is free at this property.

What time is check-in at Hotel Okura Macau?

Check-in is from 3 PM - midnight.

What time is check-out at Hotel Okura Macau?

Checkout is at 11 AM.

Does Hotel Okura Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 9:00 AM to 11:00 PM at scheduled times.

Where is Hotel Okura Macau located?

This family-friendly Cotai hotel is located near the airport, within a 15-minute walk of Museum of Taipa and Coloane History, Macau Matsu and Qube at the Venetian. Rua do Cunha and Taipa Houses-Museum are also within 15 minutes.

Can I cancel my reservation for free at Hotel Okura Macau and receive a full refund?

Yes, Hotel Okura Macau offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Okura Macau cancellation policy on our site for more details about any exclusions or requirements.

Hotel Okura Macau Reviews

Hotel Okura Macau Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1000 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 283 out of 1000 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 49 out of 1000 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 19 out of 1000 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 9 out of 1000 reviews" "
" "2 - Terrible 1%

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Damon Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff service thru out my stay!
Stayed 2 nights in Apr 2021

10/10 Excellent

Ka Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

SERGIO, MACAO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. All staff were friendly and helpful. Whoever stayed upstairs kept running around all evening which was a bit annoying.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice and polite. The are is clean as well.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

MarcelMiranda, Macau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the amenities are great. Top😎👍
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Dens, SF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is our favorite in Macau. As an expedia Elite guest, we got upgraded to a beautiful suite room, they have a wine and cake waiting for us as we entered the room. My wife was happy with the personalized Anniversary card. Was looking forward to the waterpark at the galaxy but was disappointed to learn that its under maintenance until March.
Stayed 1 night in Jan 2020