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Hotel Okura Macau

Photo gallery for Hotel Okura Macau

Featured image
Water park
Indoor pool, outdoor pool
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Hotel Okura Macau

VIP Access

Hotel Okura Macau

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Galaxy Macau TM Resort, Ave Marginal Flor De Lotus, Cotai

Explore the area

  • Popular LocationMandarin's House14 min walk
  • Popular LocationCotai Strip15 min walk
  • AirportMacau (MFM-Macau Intl.)6 min drive
  • Popular LocationUniversity of Macau25 min drive

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About this area

Cotai

Located in Cotai, Hotel Okura Macau is in the entertainment district and near the beach. Macau Orient Golf Club and Macau Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Flower City Garden and Seac Pai Van Park. Travelling with kids? Consider Karting Track and Maritime Museum. Spend some time exploring the area's activities, including golfing.
Visit our Cotai travel guideOpens in a new window
Map

What's nearby

  • Rua do Cunha - 12 min walk
  • Mandarin's House - 14 min walk
  • Cotai Strip - 15 min walk
  • Cotai Arena - 15 min walk
  • University of Macau - 25 min drive

Getting around

  • Macau (MFM-Macau Intl.) - 6 min drive

Restaurants

  • Where to eat
  • Terrace Restaurant – Pool-view restaurant offering international cuisine. Serves breakfast, brunch, lunch and dinner daily.
  • Yamazato – Pool-view fine-dining restaurant offering Japanese cuisine. Serves lunch and dinner on selected days.
  • Nagomi – Lobby lounge offering international cuisine. Serves lunch and light fare daily, happy hour available.

About this property

Hotel Okura Macau

5-star beach hotel with a full-service spa
Catch some rays at the nearby beach or spend the day relaxing at Hotel Okura Macau's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 488 rooms boast fireplaces, and offer free WiFi and 24-hour room service. Free wired Internet and minibars are standard, as are LCD TVs with satellite channels.
Hotel Okura Macau offers 488 forms of air-conditioned accommodation with fireplaces and minibars. A pillow menu is available. 65-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, toilets with an electronic bidet, complimentary toiletries and hairdryers.

This Cotai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Banyan Tree Spa. Services include massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 9:00 AM to 11:00 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Japanese breakfast available for a fee daily 7 AM–10:30 AM: MOP 250 for adults and MOP 250 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Casino
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Pillow menu

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 65-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Fireplace
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the waterpark.

Renovations and closures

The following facilities or services will be unavailable from September 3 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Business centre
The following facilities will be closed during the winter:
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MOP 750.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for Japanese breakfast: MOP 250 for adults and MOP 250 for children (approximately)
  • Rollaway bed fee: MOP 750.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Okura Macau Cotai
Hotel Okura Macau
Okura Macau Cotai
Okura Macau
Hotel Okura Macau Hotel
Hotel Okura Macau Cotai
Hotel Okura Macau Hotel Cotai

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 638 out of 999 reviews
5 - Excellent 64%
Rating 4 - Good. 284 out of 999 reviews
4 - Good 28%
Rating 3 - Okay. 49 out of 999 reviews
3 - Okay 5%
Rating 2 - Poor. 19 out of 999 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 999 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff service thru out my stay!
Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. All staff were friendly and helpful. Whoever stayed upstairs kept running around all evening which was a bit annoying.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice and polite. The are is clean as well.
Stayed 1 night in Aug 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020