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Sheraton Grand Macao

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2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Terrace Suite | Premium bedding, in-room safe, desk, blackout curtains
Terrace Suite | Premium bedding, in-room safe, desk, blackout curtains
Ambassador Suite | Premium bedding, in-room safe, desk, blackout curtains

Overview of Sheraton Grand Macao

Sheraton Grand Macao

4.5 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant
Map
The Londoner Macao,Estrada do Istmo. s/n, Cotai

Explore the area

  • Popular LocationVenetian Macao Casino2 min walk
  • Popular LocationCity of Dreams6 min walk
  • Popular LocationCotai Strip16 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)59 min drive

Room options

About this area

Cotai

Located in Cotai, Sheraton Grand Macao is connected to a shopping centre. Looking to enjoy an event or a match while in town? See what's going on at Cotai Arena. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Venetian Macao Casino - 2 min walk
  • City of Dreams - 6 min walk
  • Cotai Arena - 11 min walk
  • The Grand Canal Shoppes - 16 min walk
  • Cotai Strip - 16 min walk

Getting around

  • Hong Kong International Airport (HKG) - 59 min drive

About this property

Sheraton Grand Macao

4.5-star luxury hotel connected to the convention centre
Take advantage of a free round-trip airport shuttle, a poolside bar and a terrace at Sheraton Grand Macao. Treat yourself to aromatherapy, a massage or a manicure/pedicure at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a shopping centre on site and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and concierge services
  • A porter/bellboy, a front desk safe and a ballroom
  • Tour/ticket information, wedding services and luggage storage
  • Guest reviews say good things about the overall value and proximity to the airport
Room features
All 4001 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and climate-controlled air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • 42-inch LCD TVs with premium channels
  • Separate sitting areas, daily housekeeping and desks

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Korean, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MOP 300.00 per day)
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 10 AM to 10:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 248 for adults and MOP 100 for children
  • 2 restaurants
  • 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Feast
  • The Conservatory

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Children's pool
  • Designer shops
  • Full-service spa
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (267827 square feet of space)
  • Meeting rooms - 13

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bath
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing

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Policies

Check-in

80% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 300.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
  • Self-parking fee: MOP 300.00 per day
  • Rollaway bed fee: MOP 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central

Frequently asked questions

Does Sheraton Grand Macao have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at 澳門喜來登大酒店?

As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at 澳門喜來登大酒店 on 8 Oct 2022 start from HK$559.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Macao pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sheraton Grand Macao?

Self-parking is available for MOP 300.00 per day.

What time is check-in at Sheraton Grand Macao?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Grand Macao?

Checkout is at 11 AM.

Does Sheraton Grand Macao provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 10 AM to 10:30 PM at scheduled times.

Where is Sheraton Grand Macao located?

This family-friendly Cotai hotel is located on the Strip, within 1 mi (2 km) of Cotai Arena, The Grand Canal Shoppes and Cotai Strip.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 444 out of 1000 reviews
5 - Excellent 44%
Rating 4 - Good. 407 out of 1000 reviews
4 - Good 41%
Rating 3 - Okay. 90 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 31 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 28 out of 1000 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Si
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

5/5 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service was good and gave us a little cake for my friend's birthday celebrating.thx
Stayed 1 night in Dec 2020

2/5 Poor

Verified traveller
Stayed 2 nights in Nov 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

4/5 Good

Verified traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

5/5 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very big hotel. Check in took forever but thankful they have a separate priority check in for family with kids.
Stayed 2 nights in Jan 2020

5/5 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean rooms
Hotel is located at the main strip area, but far away from the new light rail stations. Overall the hotel is well maintained and the room was well cleaned. Hotel staff were friendly and welcoming.
Stayed 1 night in Jan 2020

5/5 Excellent

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access around the strip. Food court is good for lunch and dinner
Stayed 3 nights in Jan 2020

4/5 Good

Verified traveller
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jan 2020

5/5 Excellent

Chichay, SF
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time to stay in this property, staff are always very helpful and nice. The lobby can be crowded at times. Wonderful view of the strip.
Stayed 1 night in Jan 2020