「Upon arrival, after a long drive in a dark night filled with rain, I was met by a warm friendly front desk staff. I was disappointed to learn there was a mistake with the online booking I made and the room I had chosen was unavailable. However, I was immediately surprised and very pleased to learn I had been upgraded as a result. They were kind enough to put me in a stand-alone cottage.」
「Upon arrival, after a long drive in a dark night filled with rain, I was met by a warm friendly front desk staff. I was disappointed to learn there was a mistake with the online booking I made and the room I had chosen was unavailable. However, I was immediately surprised and very pleased to learn I had been upgraded as a result. They were kind enough to put me in a stand-alone cottage.」
Valerie M.