Is The Redwood Retreat pet-friendly?

No, pets are not allowed at this property.

Where is The Redwood Retreat located?

Situated in Cowes, this holiday home is within 1 mile (2 km) of Phillip Island Wildlife Park, Phillip Island Ferry Dock and Cowes Beach. Phillip Island Coastal Reserve and Silverleaves Beach are also within 1 mile (2 km).

The Redwood Retreat Reviews, Deals & Photos 2025

10/10 Excellent

Geoff D.

9 Oct 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Dinning

Excellent only thing it was a bit difficult get my Landcruiser out of the car park

Stayed 2 nights in Sep 2022

10/10 Excellent

Natalie L.

26 Sept 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing

Great property, great location

Stayed 3 nights in Sep 2022

6/10 Okay

Fleur V.

31 Jul 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Won’t stay there again

No hot water until day after we arrived due to electricity having been turned off. We had to turn it on when we arrived. Dirty sheets in laundry. Shower water pressure practically non existent.

Stayed 2 nights in Jul 2022

2/10 Terrible

Niroshan W.

13 Jun 2022

Liked: Check-in, location

Disliked: Cleanliness, communication, listing accuracy

Appalling customer service

The first issue, we had no hot water for the first night because the main power switch was left turned off for a long time. We had to turn on the main switches to get power and the water tank did not heat up enough till the next morning. Imagine the feeling when you can't get a hot shower after coming home on a rainy cold winter night. When I complained, an agent came and checked the hot water system and asked us to wait till next morning. The second issue, the carpet was not vacuumed. We noticed this when my 10 month old started picking dead bugs from the floor and putting them in his mouth. The third, there were dirty towels/cloths in the washing machine. The fourth, the king bed is actually two single beds put beside each other. The hard seam gives you a nice back pain in the morning if you cuddle with your partner. The cherry on the top was appalling customer service. When we were leaving, I decided to talk to someone at the office and ask for a refund. The person at the front desk was on a call and she pointed at a box and told me to leave the keys. I told her I need to talk to you and I waited till she finishes her call. After, I said I have to make a complaint and listed the issues I had and asked for a compensation. The moment I finished she snapped at me "we don't give compensations". When I asked further, she told me that it is not their responsibility because it is the land lord's responsibility. I explained to her that she can't claim that it is not their responsibility because they are financially benefiting from renting the house. When she had no answers she went on to say that I was being rude to her. I did not use any profanity at anytime, but I was upset at the way she respond me. Then this person started demanding/ordering me that I place the keys in the box as if I was going to steal them. That was the first time in my life I was treated like that. I never had any intention keeping the keys, I was very surprised to learn that that is how these people think of their customers. When I mentioned about the dirty clothes in the washing machine, she snapped at me again and told me that the cleaner does not clean the washing machine. (So.. do they expect clients to wash their dirty towels and empty the washing machine for them?) Her response to the unclean carpet was that "I know for a fact that the house was cleaned" and went to check her notes. But she failed to present any evidence that the house was cleaned before giving to us.

Stayed 2 nights in Jun 2022

10/10 Excellent

Trish H.

15 May 2022

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location and easy to deal with

Really happy with the price and had everything we needed. Would book there anytime we are down at Cowes.

Stayed 3 nights in May 2022

10/10 Excellent

dean c.

16 May 2021

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great thank you

Great property in a great spot

Stayed 2 nights in May 2021

6/10 Okay

Leigh W.

10 Feb 2021

Liked: Cleanliness, check-in, location, listing accuracy

Very good except for main bed

This was a lovely quiet property in a good location and a good size. Really happy with but the only down side was a quite annoying one. The main bed was rock hard to the point I could not sleep in it. Kids beds were ok. The lounge was also not very comfy and not really adequate for a family of 4. Kitchen, bedroom, laundry, lounge were of a great size and v.good, things well supplied. Would happily stay again if not for the main bed.

Stayed 6 nights in Jan 2021

10/10 Excellent

Sharee P.

2 Feb 2021

Liked: Cleanliness, check-in, location, listing accuracy

Quite unit located just out of town

Clean unit located amongst 2 quiet neighbours. Located just out of town away from the hustle and bustle it is the prefect location for a family getaway.

10/10 Excellent

Jim V.

18 Mar 2020

Liked: Cleanliness, check-in, communication, location, listing accuracy

A perfect stay in Cowes.

I loved the unit. Everything about it was 5star. Convenient location, cleanliness, lock up garage, facilities available and value for money. Would recommend to anyone.

Stayed 4 nights in Feb 2020

10/10 Excellent

Claude A.

15 Sept 2019

Liked: Cleanliness, check-in, communication, location, listing accuracy

Very happy, lovely place

Very happy , the only thing wrong was the double bed it was very uncomfortable, everything else was good . Thanks

10/10 Excellent

Debbie V.

19 Aug 2019

Liked: Cleanliness, check-in, communication, location, listing accuracy

Spacious Apartment

Very clean and larger than we expected. Would definitely recommend to others.

Stayed 2 nights in Aug 2019

This review comes from a trusted partner site and has not been verified.

10/10 Excellent

Jona

28 Jan 2019

Lovely place

Wonderful place to stay and very clean. Quite reasonable price and really good location as well. The agency was also very easy to deal with. Great experience oveall.

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