"I arrived late in the evening due to a flight delay and on entry the hotel initially felt a little soulless, but the staff changed my mind instantly. Proper five star hospitality. I was immediately offered a glass of water and was automatically upgraded as a silver member. I felt welcome very quickly and this continued throughout my stay. Rooftop pool area is nice and quiet (no thumping music). Generally an understated and private place to stay and a great location for exploring Heraklion on foot. Would stay again."
"Nice hotel, clean, walking distance from everything. The only problem was our room was next to the cleaners cup card so the banging started around 7.30am and carried on most of the day when we came back in to rest"
"Amazing all inclusive resort. Staff super friendly. Beautiful beach. Delicious food in the à la carte restaurants and also the buffet restaurants too. Super kids club. Fun water park. We will definitely return."
"Had an excellent stay at the hotel. Very clean and modern. Food is excellent with a great range of choice every day and the drinks selection is great, including a good selection of wines within the all inclusive package.
We spent our time at the top pool which we found very relaxed and the lunch menu was brilliant (excellent gyros) but there are 4 pools which all offer something slightly different and we were very relieved to see that sunbed hogging wasn’t an issue at this hotel with sunbeds available well into the day.
The Aperol bar, daytime crepe stand and the beanbags on the shore for sunset were all great touches. If you are looking for a relaxing hotel to remain at for your stay this is perfect.
Some things to note: We visited Taverna Amelia in the nearby town which was lovely (we highly recommend) but there are limited options for food if you did want to venture out of the hotel unless you hire a car, although there are some great little supermarkets. And the fitness facilities aren’t great if that’s important to you.
We stayed in a basic room which was great for us, the waterfall shower was lovely and the room was cleaned daily. The rooms with private pools looked excellent for young families or for some extra privacy.
Overall we would highly recommend. We read some negative reviews which worried us ahead of staying but a lot of the negative comments are completely untrue!"
"Lovely resort, that’s like a smaller version of IKOS - minus the all inclusive and certain extra touches. Scenic resort right by the beach. Of the three à la carte restaurants on site, Almyra is the best. We didn’t enjoy the food at other spots. Service across the restaurants is great - with some lovely staff. We noticed some of the older staff (particularly at the buffet restaurant) weren’t the most welcoming and struggle the smile. The rooms were cleaned promptly every morning. We found reception/room service quite slow to deliver water/replenish glasses in the room and had to call multiple times for our order to arrive. The beach shack is really cool, great staff and lovely cocktails. If you’re looking for a resort with minimal brits abroad, this is the perfect option. Very European clientele, many young families like ours, all very friendly and wanting to have a chat. I would definitely recommend but to be aware of some of the cons I mentioned above - particularly if you’re used to IKOS resorts."
"Stunning all-inclusive place with exceptional food and customer service. Rooms were meticulously cleaned, The beach was incredible and the restaurants had different themed food days throughout the week. The Spa is also something that must be experienced as the Cretan message is unique on its own.-We were really able to unwind and enjoy after hopping the islands. Highly recommended!"
"We are having a wonderful stay at Bella Beach Hotel. From the moment we arrived, the staff have been friendly, welcoming and very helpful.
We had a small issue with our original room, and the team listened to our concerns. They kindly upgraded us to a room with a much better sea view and even helped move all of our luggage, which we really appreciated as we are travelling with a baby and a toddler.
The food has been very good, with plenty of choice at every meal, and the hotel is clean, well maintained and in a great location right by the beach.
A big thank you to the reception and all the staff for their excellent customer service. They made us feel valued and helped make our holiday even more enjoyable. We would happily recommend Bella Beach Hotel and would love to return in the future."
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