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Reviews of Whitefish Lodge and Suites

2.5 out of 5
Whitefish Lodge and Suites
14150 Swann Drive, Crosslake, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 115 reviews" "
Rating 8 - Good. 39 out of 115 reviews" "
Rating 6 - Okay. 8 out of 115 reviews" "
Rating 4 - Poor. 4 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was run down, Refrigerator was removed. Marks on furniture. Black mold around ceiling in the pool room with parts of the ceiling missing and partially falling in. Carpets throughout looking dirty and warned.
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have another light in the rooms. Only light was right in the doorway and one lamp on the desk
Stayed 1 night in Feb 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! The room was great and staff were awesome. We came for the pool, hot tub, and sauna and were not disappointed. We will be back!
Stayed 1 night in Feb 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and friendly guests. Great service all around...I definitely recommend this place..
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, very friendly and helpful
Stayed 3 nights in Jan 2024

8/10 Good

David

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome unique Up North hotel with an awesome pool and hot tub area. We enjoyed our stay immensely.
Stayed 2 nights in Nov 2023

10/10 Excellent

Deb

Travelled with partner
Liked: Amenities
We were warmly welcomed, the room was what we expected, the sauna, hot tub and breakfast were perfect ❣️.
Stayed 1 night in Nov 2023
Response from Zack on 27 Nov 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Whitefish Lodge and Suites in the near future!

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zack on 27 Nov 2023
Thank you for taking the time to provide valuable feedback about your stay at Whitefish Lodge and Suites. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is generally very nice. It has a rustic theme that fits very well in the region. I gave it a four instead of a five due to upgrade needed in the rooms - no refrigerator and very few outlets for electronics.
Stayed 1 night in Sep 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Zack on 25 Sept 2023
Thank you for sharing a review of your recent experience. Our team here at White Fish Properties is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Thank you. WFP Management

8/10 Good

Fran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if lodge had something special for guests who frequent there establishment
Stayed 2 nights in Sep 2023

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel I've stayed at in any small town.
Stayed 1 night in Sep 2023
Response from Zack on 25 Sept 2023
Thank you for sharing a review of your recent experience. Our team here at White Fish Properties is committed to providing high-quality customer service, with high end accommodation's and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Thank you. WFP Management

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Zack on 27 Nov 2023
Thank you for taking a moment to share your experience at Whitefish Lodge and suites. We are so pleased to hear you found out hotel to your liking. We look forward to welcoming you back again soon!

2/10 Terrible

Rick

Stayed 1 night in Aug 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room they gave us when we got there was a broken toliet part in bath room part in hall. Went to front desk and they moved us. Mix up with maintenance and front desk We had a good laugh
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

Peter

Stayed 1 night in May 2023

10/10 Excellent

Christina

Travelled with family
Great stay & nice lodge like hotel. Definitely will stay again- thank you!
Stayed 1 night in May 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
I always stay here when I travel to the Emily area. Clean, cool vibe, great hot tub!
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place to stay for work related business.
Stayed 1 night in Nov 2022

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area
Very nice clean and friendly staff nice quiet area
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
NEVER AGAIN.
We can start with our arrival on Sunday, August 21,2022. My husband went in to register and no one was there nor were they there for 20+ minutes. He screamed, he opened doors and Nothing. He came back to the car and I started calling the phone number assigned to Whitefish Lodge and Suites in Crosslake. Finally, as I was about to hang up someone answered. When I said we were at the front desk and no one was there I was told "it's so late, I hadn't expected anyone." I checked the time, it was 6:28 P.M. Once registered and assured we had a room close to the elevator which I'd requested because of knee surgery and recovery from Covid, we went UP to the second floor and walked 3/4 the way down to our room. I complained when we went out of dinner I told the woman of my request and she said, " there was nothing on your reservation." I had it on my phone and she said they'd see what they could do the next day. Never saw her again. We had appointments the next day, we're remodeling our cabin, a place that's been in my husbands family for over 70 years and when we returned, again no one at the front desk. We were also attending a family reunion with others who live up there year round... The beds and bedding were so uncomfortable, quilt was too heavy, couldn't get the darn t.v. figured out, in adequate lighting and no clock! over charged and paid for a suite for 5, if we stood up like cord wood. No need to go on. You get the message. Never Again at Whitefish!
Stayed 3 nights in Aug 2022

4/10 Poor

Patricia

Travelled with family
Liked: Property conditions & facilities
Disappointed in the service. Had to wait 10 minutes before anyone showed up to help check in. Did not have wi fi and no one could help figure out why it was working. One lady's response was " i have know idea sorry". The place was pretty log cabin like but our room was musty smelling. Also you could smell chlorine in the dining area. One night there was a group of loud people at 1130 pm in the front area and i Called the front desk. No one answered for 5 minutes of ringing. Finally when they answered it sounded like they just woke up. We complained of the noise and they said "IH; OK". We will not be going back Way too expensive for what you get. Very disappointing
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Log Cabin feel, unique rooms, beautiful area, highly recommend!
Stayed 2 nights in Jul 2022

8/10 Good

Glenn

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet stay!!
Good experience very accommodating and helpful!!
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattresses were extremely firm. Since this is the main purpose of a hotel I weighted it pretty heavily. Otherwise it was a very nice hotel with very helpful staff.
Stayed 1 night in Nov 2021

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decore was beautiful
Stayed 1 night in Sep 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Super friendly staff. They gave us a complimentary upgrade because it was our 25th wedding anniversary! The room was amazing.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very nice, clean and comfortable! Good location, well furnished!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose this hotel
Great place on the lake! Thank You
Stayed 4 nights in Feb 2020

10/10 Excellent

Harv, MB Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very woodsy cabin/lodge feeling. Building has a lot of style
Stayed 1 night in Nov 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crosslake Lodge
Whitefish lodge is in the beautiful town of Crosslake. I stayed there while visiting a friend who lives nearby. The main lodge area is very "up-north" with a lovely view of the golf course to the north of the lodge. The rooms are comfortable. I thought the complimentary breakfast was adequate. I had some trouble with getting my T.V. to work but the person at the front desk was very helpful. I have stayed here several times and enjoy it.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

H&D, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hand made furiture, nice and quiet place, very enjoy stay.
Stayed 1 night in Oct 2018

10/10 Excellent

toshi, Dubuque Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere on a cold rainy night. The shuttle service to the nearby Manhattan Beach lodge for dinner was a bonus.
Stayed 1 night in Sep 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and very comfortable!
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018

8/10 Good

K, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice and clean. Front desk when we checked in very friendly. Seemed like not many guests. Had breakfast area to ourselves both mornings. TV was a little dated but we were hardly ever in our room. Just to sleep. Nice golf courses all around us.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place - we were a bit disappointed that there was no refrigerator in our room though there was a space for it. The TV was quite old! Overall, a lovely facility.
Stayed 1 night in May 2018