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Hotel Boutique Los Balcones

3.5 star property
Travelers escape to a rooftop garden sanctuary or soak in two hot springs before savoring authentic Latin American flavors at this boutique retreat

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Hotel Boutique Los Balcones, near Calderon Park, offers a complimentary full breakfast. Enjoy two hot springs, a rooftop terrace, and fine dining at SOLE MIO restaurant. Massage and manicure/pedicure services enhance the experience, consistently praised by guests.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Single Room, Patio

Premium bedding, down duvets, memory-foam beds, minibar

Single Room, Patio

Highlights

Patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Dishwasher
  • 161 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony

Premium bedding, down duvets, memory-foam beds, minibar

Double Room, Balcony

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Balcony

Premium bedding, down duvets, memory-foam beds, minibar

Triple Room, Balcony

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Twin Room, Balcony

Premium bedding, down duvets, memory-foam beds, minibar

Twin Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • City view
  • 215 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, 1 Queen Bed, Kitchen

Premium bedding, down duvets, memory-foam beds, minibar

Apartment, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Fridge
  • Garden view
  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double or Twin Room, Accessible, Annex Building

Premium bedding, down duvets, memory-foam beds, minibar

Double or Twin Room, Accessible, Annex Building

Highlights

Garden
Patio
Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Dishwasher
  • Garden view
  • 322 sq ft
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Single Room, Balcony

Premium bedding, down duvets, memory-foam beds, minibar

Single Room, Balcony

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Fridge
Dishwasher
  • City view
  • 269 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room, Patio

Premium bedding, down duvets, memory-foam beds, minibar

Double Room, Patio

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Fridge
  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in Downtown Cuenca, a neighbourhood in Cuenca, Hotel Boutique Los Balcones is near the airport and near a metro station. San Sebastian Plaza and Mirador de Turi are notable landmarks, and the area's natural beauty can be seen at Calderon Park and Amaru Zoo. New Cathedral of Cuenca and Plaza Rotary Market are two other places to visit that come recommended. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Cuenca travel guide
Map
President Borrero 12-08, and Gaspar Sangurima, Cuenca, Azuay, 10150

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    5 min walk - 0.5 km
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    7 min walk - 0.6 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    12 min walk - 1.0 km
  • Plaza Rotary Market
    2 min walk - 0.2 km
  • San Sebastian Plaza
    14 min walk - 1.2 km

Getting around

  • 14n - Antonio Borrero Station
    3 min walk
  • Gaspar Sangurima Tram Station
    3 min walk
  • Cuenca (CUE-Mariscal Lamar)
    7 min drive

Restaurants

  • Hot Dog del Tropical
    6 min walk
  • Angelus by Tutto Freddo
    7 min walk
  • Coffee Lovers
    6 min walk
  • Negroni
    7 min walk
  • Raymipampa
    7 min walk

About this property

Hotel Boutique Los Balcones

Family-friendly hotel near Calderon Park
Located close to Plaza Rotary Market and New Cathedral of Cuenca, Hotel Boutique Los Balcones provides free full breakfast, a free daily manager's reception and a rooftop terrace. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the 2 hot springs, and indulge in a manicure/pedicure or a massage. The on-site Latin American cuisine fine-dining restaurant, SOLE MIO, offers lunch, dinner, light fare and al fresco dining. In-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and babysitting (surcharge)
  • Free newspapers, a TV in reception and a gift shop
Room features
All rooms are individually furnished, and feature comforts such as free international calls and premium bedding, as well as thoughtful touches such as pillow menus and late-night room service.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, memory foam beds and down duvets
  • Bathrooms with hydromassage showers and designer toiletries
  • 32-inch HDTVs with premium channels
  • Private gardens, wardrobes/cupboards and fridges

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:30 AM to 9 PM
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Parking on site (USD 12.50 per day)
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • SOLE MIO

Things to do

  • 2 hot springs
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 2 hot springs
  • Hot springs open from 6:00 AM - 9:00 PM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • No lift
  • Raised toilet seat

More

  • 1 building
  • 3 floors
  • Built in 1860
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free international calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 5.0 per stay.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 10 per room (return)
  • Self-parking fee: USD 12.50 per day
  • Rollaway bed fee: USD 5.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Hot springs access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones
Boutique Los Balcones Cuenca
Boutique Los Balcones
Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones Hotel
Hotel Boutique Los Balcones Cuenca
Hotel Boutique Los Balcones Hotel Cuenca

Frequently asked questions

Is Hotel Boutique Los Balcones pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Boutique Los Balcones?

Self-parking is available for USD 12.50 per day.

What time is check-in at Hotel Boutique Los Balcones?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Boutique Los Balcones?

Checkout is at noon.

Does Hotel Boutique Los Balcones provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 10 per room applies.

Where is Hotel Boutique Los Balcones located?

This family-friendly Cuenca hotel is located near the airport, within a 10-minute walk of Plaza Rotary Market, Calderon Park and New Cathedral of Cuenca. Sombrero Museum and San Sebastian Plaza are also within 1 mi (2 km). Gaspar Sangurima Tram Station and 14n - Antonio Borrero Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Boutique Los Balcones Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 235 out of 338 reviews
Rating 8 - Good. 84 out of 338 reviews
Rating 6 - Okay. 11 out of 338 reviews
Rating 4 - Poor. 2 out of 338 reviews
Rating 2 - Terrible. 6 out of 338 reviews

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to help. The restaurant was the best food in Cuenca and very inexpensive.
Stayed 9 nights in Jan 2026

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great. The property is well maintained. We stayed in the efficiency rooms and not the more charming rooms in the main building, but it was nice to have the extra room and kitchenette. It was reasonably priced and a convenient place from which to explore Quito.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jorn

Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect hotel for us, and staff were flexible and super helpful as we navigated Ecuador and Cuenca.
Stayed 2 nights in Jun 2025

10/10 Excellent

Craig K

Liked: Cleanliness, amenities
Clean, great breakfast, awesome people!
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, rustic hotel that is conveniently located from Parque Calderon (5 min walk). Staff was very professional and helpful. Breakfast included fresh fruit, daily made fruit juice.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a week in Cuenca

Los Balcones is a great place to stay while traveling in Cuenca - location is perfect & staff are friendly. We stayed in the one bedroom apartment & found it to be very comfortable during our 5 nights
Hotel is just a few blocks from the square & new church
Kitchen & spacious living room was helpful during our stay (we could get our work done)
Stayed 1 night in Jul 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Beautiful boutique hotel in central Cuenca. I love the decorations and the staff was helpful and kind. Very clean. Comfortable mattress. Breakfast is good. My only recommendation is for light sleepers. If that is you, bring some kind of white noise machine or fan. The walls are somewhat thin and the street noice can reverberate. I have such a machine (small one) that I carry when I travel and ear plugs. I needed both and those were sufficient for me to get some sleep.
Stayed 2 nights in Oct 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly manager and staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.
Stayed 3 nights in Jul 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work!
Stayed 2 nights in Jul 2024

10/10 Excellent

Irmgard

Liked: Cleanliness
Great breakfast, awesome staff
Stayed 5 nights in Dec 2025

10/10 Excellent

Florence

Liked: Cleanliness, amenities, property conditions & facilities
Great beautiful rooms
Stayed 1 night in Nov 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Balcones is a beautiful colonial mansion turned boutique hotel. What a wonderful find in downtown Cuenca.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness
Nice place
Stayed 9 nights in Jun 2025

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel and excellent location.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Nov 2022

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail and overall experience surpassed our expectations
Stayed 2 nights in Apr 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to El Centro, great old school facility that has become my families go to hotel for stays in Cuenca.
Stayed 1 night in Sep 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great el centro hotel will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place.
Stayed 1 night in May 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old house renovated.
Stayed 1 night in Feb 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel and Staff

Fantastic hotel! Service and location are excellent! We had a room with a balcony with a distance view of the cathedral! Cuenca is a magical place and the hotel made it even better!
Stayed 2 nights in Apr 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was the best part!
Stayed 1 night in Sep 2022

10/10 Excellent

carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great place. Super nice staff. Nice shower. Comfy bed. Hot and cold drinking water available on every floor. Good all around. Nice location.
Stayed 3 nights in Dec 2022