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Reviews of InHouse Culiacán

4 out of 5
InHouse Culiacán
Blvd. Francisco I. Madero 971, Col. Las Vegas, Culiacán, SIN

Reviews

8.0

Very good

Rating 10 - Excellent. 202 out of 425 reviews" "
Rating 8 - Good. 89 out of 425 reviews" "
Rating 6 - Okay. 61 out of 425 reviews" "
Rating 4 - Poor. 41 out of 425 reviews" "
Rating 2 - Terrible. 32 out of 425 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melecio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping was onpoint however the room key cards have issues.
Stayed 4 nights in May 2024
Response from atte. dep RECEPCION on 14 May 2024
Buenas noches Sr. Melecio agradecemos sus buenas calificaciones, trabajaremos en nuestras areas de oportunidad que nos comenta, esperamos pronto su regreso a esta su casa Hotel InHouse Culiacan, Gracias, Saludos.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly environment
Stayed 5 nights in Apr 2024
Response from atte. dep RECEPCION on 2 May 2024
Buenas noches Srta. Gloria, agradecemos sus buenas calificaciones y buenos comentarios, es un gusto el saber que su estadia fue excelente,esperamos pronto su regreso a esta su casa Hotel InHouse Culiacan. Saludos, Gracias.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from atte. dep RECEPCION on 14 May 2024
Buenas noches Srta. Patricia, agradecemos sus buenas calificaciones, es un gusto el saber que su estadia fue excelenete, esperamos pronto su regreso a esta su casa Hotel InHouse Culiacan. Gracias, Saludos.

10/10 Excellent

Esmeralda

Liked: Staff & service, property conditions & facilities
Enjoyed the stay .
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Thank you for your good ratings and above all for your preference. We hope to see you back very soon.Best RegardsGeneral ManagerIn House Culiacan

8/10 Good

Shaiwal

Liked: Staff & service, property conditions & facilities
This was a great mid priced hotel. But could've been cleaner
Stayed 1 night in Apr 2024
Response from atte. dep RECEPCION on 10 Apr 2024
Estimado Sr. Shaiwal,le ofrezco una disculpa por los inconvenientes durante su estancia trabajaremos en nuestras áreas de oportunidad para ofrecerle una mejor experiencia. Por favor no dude en contactarnos estaríamos encantados de servirle nuevamente con el compromiso de ofrecerle una estancia a la altura de lo que usted se merece. Esperamos verlo muy pronto.Saludos

10/10 Excellent

arturo, los angeles

Liked: Cleanliness, amenities
Nice
Stayed 3 nights in Feb 2024
Response from Recepción Hotel InHouse Culiacán on 20 Mar 2024
Buenos días Sr. Arturo, agradecemos sus buenas calificaciones esto nos motiva a seguir mejorando y nos emociona el saber que su estadía fue excelente. Esperamos pronto su regreso aqui en esta su casa Hotel InHouse Culiacan. Saludos, Gracias.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from atte. dep RECEPCION on 10 Mar 2024
Buenas tardes Sr.Enrique agradecemos sus buenas calificaciones y es un placer haberlo atendido y que su estadia fuera excelente. Lo esperamos en su proxima estancia aqui en esta su casa Hotel InHouse Culican. Gracias, Saludos.

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the area very convenient to stay
Stayed 5 nights in Feb 2024
Response from Gerencia General on 22 Feb 2024
Estimada Srta. Morales.Gracias por sus buenas calificaciones es un gusto saber que su estancia fue placentera. Esperamos verla muy pronto de regreso.Saludos cordialesGerencia General In House Culiacan

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the room
Stayed 4 nights in Dec 2023
Response from General Manager on 16 Feb 2024
Dear Mr. Ocampo, we regret the inconvenience during your stay, we will review this issue with our supplier and we will work on our areas of opportunity. We invite you to stay with us again with the commitment to offer you better service.Best RegardsGeneral ManagerHotel In House Culiacan

8/10 Good

Rosalba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for the event we were attending. Clean, modern.
Stayed 4 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Thank you for your kind comments, it is a pleasure to know that your stay was pleasant. We hope to see you soon.Best RegardsGeneral Manager Hotel In House Culiacan

6/10 Okay

Gloria

Travelled with partner
Liked: Cleanliness, amenities
Every time I reserve for a king size bedroom not available
Stayed 5 nights in Dec 2023
Response from General Manager on 6 Feb 2024
Dear Miss Morales Thank you for contacting us, we regret that there was no availability in that type of room but we will certainly take your request into account so that your next stay is the best. We hope to see you very soon.Best RegardsGeneral ManagerHotel In House Culiacan

6/10 Okay

Dina

Stayed 2 nights in Jan 2024
Response from Gerencia General on 17 Jan 2024
Gracias por hacernos parte de su experiencia en su visita a Culiacan. Esperamos su muy pronta visita y que su siguiente estancia sea mucho mejor.Seguimos a sus ordenes.Gerencia General Hotel In House Culiacan

8/10 Good

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok. A few noises here and there.
Stayed 4 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Thank you for your review, We appreciate your feedback, we apologize for any noises you experienced during your stay. Our team will take this into consideration to improve our services. We hope you had a pleasant overall experience at our hotel. Thank you for choosing InHouse Culiacan.Best RegardsGeneral ManagerHotel In House Culiacan

6/10 Okay

Beatriz

Stayed 5 nights in Dec 2023
Response from Gerencia General on 6 Feb 2024
Respetable Srta. Beltrán,Para nosotros su opinión es muy importante trabajaremos en nuestras áreas de oportunidad para ofrecerle un mejor servicio. Si cuenta con algún comentario o sugerencia seguimos a sus ordenes. Esperamos verla pronto.Saludos cordialesGerencia General Hotel In House Culiacan

6/10 Okay

Cesar

Business traveller
Liked: Property conditions & facilities
Nice for one night
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Thank you for your review, Cesar. We appreciate your feedback on your stay at InHouse Culiacan. We are glad to hear that you had a good stay. We strive to provide a friendly and welcoming experience for our guests. We hope to welcome you back soon.Best RegardsGeneral ManagerHotel In House Culiacan

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from InHouse Culiacán on 16 Dec 2023
Apreciable Heidi,Gracias por compartir tu experiencia en el Hotel InHouse Culiacan. Nos complace saber que tu estancia fue placentera. Esperamos verte nuevamente en el futuro. ¡Gracias por elegirnos! Saludos cordiales Gerencia General

6/10 Okay

esmeralda

Liked: Amenities
When they went to do the room service I noticed there was still trash under the bed from the people that was there before us
Stayed 4 nights in Nov 2023
Response from InHouse Culiacán on 16 Dec 2023
Thank you very much, Esmeralda, for sharing your experience with us. We will work to improve our services. We hope you return very soon! Best Regards General Manager Hotel In House Culiacan

10/10 Excellent

Edison, Tecate

Liked: Cleanliness, staff & service, property conditions & facilities
This is good hotel to stay.
Stayed 3 nights in Dec 2023
Response from InHouse Culiacán on 16 Dec 2023
Thank you very much, Edison, for sharing your experience with us. We are happy to know that you enjoy our services. We hope you return very soon! Best Regards General Manager Hotel In House Culiacan

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from InHouse Culiacán on 16 Dec 2023
Estimado Cristian! Muchísimas gracias por este maravilloso comentario. Nosotros también hemos estado encantados contigo, ha sido genial que te alojaras con nosotros y aquí estaremos para cuando quieras otra estancia COOL. Un fuerte abrazo y hasta pronto!

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front counter personnel is great!
Stayed 5 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you for your feedback, Jesus. We're glad to hear that the front counter personnel at InHouse Culiacan hotel is great. We strive to provide friendly and helpful service to our guests. If you have any further comments or suggestions, please feel free to let us know. We hope to welcome you back again in the future.Best RegardsGeneral Manager

10/10 Excellent

Javier

Stayed 2 nights in Nov 2023
Response from Gerencia General on 18 Dec 2023
Gracias,Javier, por compartir tu experiencia en el hotel InHouse Culiacan. Nos alegra saber que tu estancia fue agradable. Esperamos que en futuras visitas puedas disfrutar también de las instalaciones y servicios que ofrecemos. ¡Gracias por elegirnos!Saludos cordiales.Gerencia GeneralIn House Culiacan

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
I like place it was nice. The restaurant had delicious food and the staff was amazing
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you for your review, Gabriela! We appreciate your positive feedback about our hotel, InHouse Culiacan. We are glad to hear that you enjoyed your stay and found the place nice. We hope to welcome you back soon!Best RegardsGeneral Manager

10/10 Excellent

Yamileth

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are friendly
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you, Yamileth, for your review of InHouse Culiacan. We're glad to hear that you had a plasent stay. Your feedback is appreciated!Best RegardsGeneral Manager

6/10 Okay

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our experience: we had two rooms reserved, the rooms were in the back of the building, rooms are small and lacking amenities, no counter space to put your stuff in the bathrooms nor in the room, there was only an armoire to hang a few things, that's about it. The shower: small, the cold water barely came out, without having a floor towel the shower was getting a bit flooded. The A/C in the room was a bit noisy, there were also noises that sounded like pipes cracking sometimes. When we notified the front desk that we wanted to cancel our next two nights, we were told that if we didn't have a national credit card (mexican bank card or credit card), that in order for them to credit us back, we needed several things from our credit card company which when I contacted our credit card company, they didn't have any clue what I was talking about it! We never got to talk to the manager, we weren't important enough I guess, the gentleman that was trying to help us was understanding and trying to help but there wasn't much he could do, he was able to move us to one of the rooms they call: "an executive room"! the room is located in the main front building, the room was way nicer, bigger, had a full tub and plenty room to put your stuff. The rooms don't have an in-room iron or an ironing board, if you need an iron, you'll need to leave some form of an ID at the front desk so they can lend you one, same goes for a hair dryer (our first room didn't have one), the cleaning staff is nice.
Stayed 4 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you for your feedback, Mario. We appreciate your detailed review of your stay at InHouse Culiacan. We apologize for the inconvinience , we're glad that the staff was understanding and able to relocate you to a nicer room in the main building. We will take note of your comments regarding the lack of in-room iron/ironing board and hairdryer. We value your feedback and hope to have the opportunity to deliver a better experience in the future.Best RegardsGeneral Manager

10/10 Excellent

Malena, Aracda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent! I enjoy the restaurant a lot and the executive rooms were very confortables. My only suggestion is that they need to fix the jacuzzi.
Stayed 4 nights in Nov 2023
Response from Revenue Manager on 24 Nov 2023
Gracias por tomarse el tiempo para publicar sus comentarios sobre su reciente experiencia en Hotel InHouse Culiacan. Nos sentimos honrados de que nos haya elegido.

10/10 Excellent

valentin

Stayed 4 nights in Nov 2023
Response from InHouse Culiacán on 16 Dec 2023
Hola Valentín! Muchísimas gracias por este maravilloso comentario. Nosotros también hemos estado encantados contigo, ha sido genial que te alojaras con nosotros y aquí estaremos para cuando quieras otra estancia inolvidable. Un fuerte abrazo y hasta pronto!

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Revenue Manager on 7 Nov 2023
Le esperamos pronto en esta su casa.

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated not nice Rooms and restrooms are dirty
Stayed 1 night in Oct 2023
Response from Revenue Manager on 30 Oct 2023
Me permito presentarle mis más sinceras disculpas por el inconveniente que se presentó, se tomaron cartas en el asunto con mi Gerente de Servicio al Huesped quien estará reforzando la capacitación del personal y tomado las medidas necesarias para brindarle el servicio y calidad que usted y todos nuestros huéspedes merecen. Deseamos nos dé la oportunidad de servirle nuevamente y lograr borrar esa mala imagen que se llevó de nuestro servicio, quedo a sus órdenes para cualquier comentario adicional. Respetuosamente,

8/10 Good

Gulisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Revenue Manager on 27 Oct 2023
Nos ponemos muy felices de recibir essu calificacion, esperamos que tu estadía en InHouse Culiacan haya sido increíble. ¡Indudablemente te esperaremos próximamente!

6/10 Okay

Kassandra

Travelled with partner
All the inside was nice and updated. The pool outisde looked dirty. I do recommend eating there at there mini restaurant.
Stayed 3 nights in Oct 2023
Response from Revenue Manager on 20 Oct 2023
Agradecemos la confianza depositada al hospedarse en nuestro hotel, asimismo, gracias por dar a conocer su experiencia en relación a su estancia en Hotel InHouse Culiacan. Uno de nuestros objetivos es crear expectativas memorables para nuestros huéspedes y no hay algo más gratificante que escuchar por parte de usted el reconocimiento hacia la atención y servicio otorgado por nuestro equipo.

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great staff was nice and attended if anything was needed Carolina was awsome it’s a great place to stay
Stayed 2 nights in Oct 2023
Response from Revenue Manager on 17 Oct 2023
Esperamos su próxima visita.

6/10 Okay

Gloria

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
Rooms were not clean and did not give us the rooms on time
Stayed 4 nights in Sep 2023
Response from Revenue Manager on 9 Oct 2023
Buenos días Gloria. Muchas gracias por su calificación y comentarios, trabajamos en pro de mejorar cada día. Esperamos su proxima visita sea mucho mejor.

4/10 Poor

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Not clean
Stayed 5 nights in Sep 2023
Response from Revenue Manager on 3 Oct 2023
Muchas gracias por su calificación y comentarios, trabajamos en pro de mejorar cada día. Esperamos su proxima visita sea mucho mejor.

10/10 Excellent

Hilda

Stayed 3 nights in Sep 2023
Response from Revenue Manager on 12 Oct 2023
Hola Hilda. Gracias por tus comentarios, los agradecemos mucho. Esperamos tu visita nuevamente para que sigas disfrutando de InHouse Culiacan!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Revenue Manager on 4 Sept 2023
Para nosotros es un verdadero placer poder atenderle, agradecemos mucho su preferencia por InHouse Culiacan, le aseguro que compartiremos su calificacion con nuestro personal. Como sabe, lo esperamos con gusto en esta su segunda casa. Saludos Cordiales.

6/10 Okay

Griselda

Stayed 1 night in Aug 2023
Response from Revenue Manager on 4 Sept 2023
A sido un placer haber estado a tus órdenes. Nos vemos en tu siguiente viaje.

10/10 Excellent

Fausto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice...
Stayed 2 nights in Aug 2023
Response from Revenue Manager on 4 Sept 2023
¡Estupendo! muchas gracias por tus comentarios y por tu confianza. Esperamos verte pronto en tu próxima visita en InHouse Culiacan.

6/10 Okay

arturo, los angeles

Stayed 3 nights in Aug 2023
Response from InHouse Culiacán on 9 Aug 2023
Estimado Arturo,Gracias por compartirnos su experiencia, sus comentarios son muy importantes y nos ayudan a mejorar en nuestro servicio,Esperamos que nos dé la oportunidad de atenderle nuevamente en su próxima visita a Culiacán.Cordialmente,Depto de Reservaciones InHouse Culiacán

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from Revenue Manager on 24 Aug 2023
¡Hola ! Gracias por recomendarnos nos alegra mucho saber que toda tu experiencia ha sido increíble y que disfrutaste realmente de nuestro servicio. Síguenos visitando, siempre nos alegrará recibirte. Saludos de parte de nuestro equipo.

2/10 Terrible

Mustafa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk are not nice the girl working at from desk In day time never smiles and is rude.
Stayed 1 night in Jul 2023
Response from InHouse Culiacán on 11 Jul 2023
Dear Mustafa, Thank you for taking the time to share your experience during your stay with us, your comments are very important as they help us to improve the service we offer to our customers. We hope we can have the opportunity to assist you again on your next visit to Culiacán. Sincerely, InHouse Culiacán

6/10 Okay

JEANNETTE

Travelled with family
Liked: Staff & service
Rooms where not thoroughly cleaned. No towels (they said they were being washed).
Stayed 4 nights in Jun 2023
Response from InHouse Culiacán on 24 Jun 2023
Dear Jeanette, We appreciate that you have the time to share your experience during your stay with us, your comments are very important as they help us improve the service we offer to our customers. We hope to have the opportunity to assist you again on your next visit to Culiacán. Sincerely,

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, basically minutes from everywhere. Front desk personnel is great!! Room and facility are clean
Stayed 3 nights in May 2023
Response from InHouse Culiacán on 26 May 2023
Estimado Jesús, Gracias por sus amables comentarios. Nos complace saber que disfruto su estancia con nosotros, esto nos motiva a continuar trabajando para crear experiencias memorables en nuestros huéspedes. Esperamos que nos de la oportunidad de atenderle nuevamente en su próxima visita a Culiacán. Cordialmente, InHouse Culiacán

10/10 Excellent

Fernando

Stayed 2 nights in May 2023
Response from InHouse Culiacán on 25 May 2023
Estimado Fernando, Gracias por sus amables comentarios. Nos complace saber que disfruto su estancia con nosotros, esto nos motiva a continuar trabajando para crear experiencias memorables en nuestros huéspedes. Esperamos que nos de la oportunidad de atenderle nuevamente en su próxima visita a Culiacán. Cordialmente, InHouse Culiacán

10/10 Excellent

FELIX MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para quedarse muy agusto tido nuevo todo limpio y una atencion al cliente de primera clase
Stayed 2 nights in May 2023
Response from InHouse Culiacán on 13 May 2023
Estimado Felix Manuel, Nos complace saber que disfruto su estancia con nosotros. Sus comentarios son muy importantes y nos motivan a continuar mejorando. Esperamos tener la oportunidad de atenderle nuevamente en su próxima visita a Culiacán. Cordialmente, InHouse Culiacán

8/10 Good

Jannia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Me gusto la ubicación. Me agrado mucho todas las personas que me atendí en recepción. El baño necesita más atención en el area de limpieza. El foco del centro del cuarto está fundido y uno de las lámparas a un lado de la cama también está fundido. En la parte del lavamanos hay un soporte para toallas de mano, pero no había toalla de mano. Solo dejaron 2 toallas de baño, en realidad solo use una toalla. En general, volvería a estar en su hotel otra vez y lo recomendaría a mis familiares y amigos.
Stayed 2 nights in May 2023
Response from InHouse Culiacán on 10 May 2023
Estimada Jannia, Nos complace saber que disfruto su estancia con nosotros. Sus comentarios son muy importantes y nos motivan a continuar mejorando. Esperamos tener la oportunidad de atenderle nuevamente en su próxima visita a Culiacán. Cordialmente, InHouse Culiacá

8/10 Good

Francis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. I was upgraded to an executive suite for free when they found out me and friends were staying to ensure we were together. It was really nice of the staff.
Stayed 1 night in Apr 2023
Response from InHouse Culiacán on 1 May 2023
Estimada Francis,Nos complace saber que disfruto su estancia con nosotros, esperamos que nos dé la oportunidad de atenderle nuevamente en su próxima visita a Culiacán.Cordialmente,

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Easy. Nice people. PAPER thin walls
Stayed 2 nights in Apr 2023
Response from InHouse Culiacán on 20 Apr 2023
Estimado Omar, Nos complace saber que disfruto su estancia con nosotros. Sus comentarios son muy importantes y nos motivan a continuar mejorando. Esperamos tener la oportunidad de atenderle nuevamente en su próxima visita a Culiacán. Cordialmente, InHouse Culiacán

2/10 Terrible

Juan

Travelled with partner
From LA to Culiacán gps kept sending me to a different place, got lost and didn’t find the hotel, so we ended up staying in a different hotel, just ruin my day
Stayed 1 night in Apr 2023
Response from InHouse Culiacán on 20 Apr 2023
Estimado Juan, Gracias por tomarse el tiempo de compartirnos su experiencia durante su estancia con nosotros, sus comentarios son muy importantes ya que nos ayudan a mejorar el servicio que ofrecemos a nuestros clientes. Esperamos tener la oportunidad de atenderle nuevamente en su próxima visita a Culiacán. Cordialmente, InHouse Culiacán

6/10 Okay

EDUARDO

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from InHouse Culiacán on 1 May 2023
Estimado Eduardo,Gracias por compartirnos su experiencia durante su estancia con nosotros.Sus comentarios nos ayudan a continuar en la mejora constante del servicio que ofrecemos a nuestros huéspedes.Cordialmente,

4/10 Poor

Florencia

Stayed 2 nights in Mar 2023
Response from InHouse Culiacán on 21 Mar 2023
Estimada Florencia,Gracias por compartimos su experiencia durante su estancia con nosotros. Sus comentarios nos ayudan a mejorar en el servicio que ofrecemos a nuestros clientes, esperamos que nos dé la oportunidad de atenderle nuevamente en su próxima visita a Culiacán.Cordialmente,