Shanghai Customs House Hotels

"Room is clean and spacious. Breakfast is good. Staff is super friendly and helpful. The location is convenient to major attraction and metro."

"I wish I could give this 6 stars. The room we had was bigger than an average condo in Toronto. The breakfast was very elaborate. The best thing about this hotel is its location. It is close to the old city, the cruise terminal and the sightseeing bus terminal."

"Very solid stay and experience. Consistent with other Conrad’s around the world."

"All the staffs are willing to help."

"Absolutely fantastic hotel, spacious room, excellent location and an amazing breakfast. Within walking distance to pedestrian street and nearby shopping and restaurants. Several metro stations within 10mins walk away and the Bund also a 20min walk away. You could not ask for a better location really, and the upper floors gave a decent view over the city skyline. The staff were very helpul and perfectly pleasant. We had no issues at all even with the obvious language barrier, they seemed appreciative that we were trying even though all we knew was barest basics. Breakfast had foods to cater for several cultures. There was some shanghai / chinese based fair, what I've taken to probably be Korean based given the kimchi? & European continental fare. So you could have cereals or congee, pastry or pork buns, fried breakfast or salad & fruit - or any combination really. It set us up for the long days really nicely. My only gripe is that aside from english breakfast tea there was no other teas available. I love a cup of tea in the morning, but detest eng breakfast. Fortunately the coffee was good. However if someone wanted a hot drink that wasn't caffeinated there wasn't any options. My only other criticism was that the air con / heating didn't allow itself to be adjusted (or wss broken), the room was quite warm, almost uncomfortably so, and although we kept the window open alot, at the height we were at, it (the window) didn't open very much. Would stay there again!"

"Room very clean, reception staff very helpfull, breakfast pleanty variaty,amazing location"

"浴室有非常臭的下水道味道，有莫名其妙的噪音。"

"This property is not really centrally located. We need to walk about 15 minutes 20 minutes to a market. Luckily, the streets, although very dark but safe in Shanghai. Taxi is cheap in Shanghai. "

"Too expensive the breakfast!, Hotel is great and well located,"