Thank you for your honest feedback; we appreciate all critiques as it greatly assists us in our commitment to constant improvement.We sincerely apologize for making you have an unsatisfactory experience when choosing our hotel as a place to stay. We realize that the service facility itself has not done a good job, after the review. Thank you for this comment, we will improve so that the situation is not as bad as you mentioned above.We look forward to welcoming you back in the near future.