The staff was amazing, they made sure we had all we needed at all times. Our room (Panoramic) was amazing, very large, comfortable bed, clean, ceiling fan!!! with the view of the Dragon Bridge,(Dragon show on weekends 9pm) The location was centrally located, walking distance to pretty much anything you need. Including a mall right behind the hotel. Make sure to hang at the rooftop pool later in the day for a good breeze/view with a specialty drink. Not far from the beach/restaurants/shops so make sure to exchange your $$ at your local bank before arriving because cash is king here, not to many places take cards including taxis. I would suggest to download Grab its there version of Uber. We used Grab to go to the Hand Bridge(Golden Bridge) in Sunworld Ba Na Hills. This is a must experience if your not scared of heights or scared of small spaces, bright a jacket with a hood.