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"It was easy to find and the entire stay was effortless."

"We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience "

"steps away from shin shirakawa bullet train stations and a short walk to aeon mall, 711,, unfortunately i could not get a non smoking room , i hope they ban smoking rooms indefinitely and jus have a designated area , clean airs for all 👍"

"Value for money "

"The staff was very nice and helpful, the room was great and the rooftop bath was wonderful."

"Friendly and helpful staff. Room was clean and pleasant, and beds were comfortable. Great for a one night stay, slept very well. The free meal provided was delicious too."

"Had a parking lot on site. Check in was easy and they provided two meal tickets for some frozen dinners. The dinners were quite nice. The room was decently spacious and did not feel like a shipping container at all. Nice and quiet area with lots of dining options in the area."

"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"A true gem, easily one of the most memorable and charming places I have ever stayed in. The staff were all so warm and hospitable. We had a toddler with us and everyone was so sweet and genuinely kind to us, a group of foreign visitors. Every part of the hotel was furnished with charm and personality, with care given to even the smallest details such as the daily floral arrangements and warm matcha and snacks upon our return. The rooms and onsen were all extremely clean and well maintained. Breakfast and dinner in the beautiful partitioned dining areas were exceptional! Each meal showcased the best that the season and surroundings had to offer. The river outside the property was gorgeous. I would love to visit again in future."