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Reviews of Hard Rock Hotel Dalian

3.5 out of 5
Hard Rock Hotel Dalian
No. 65 West Haibin Road, Jinzhou District, Dalian, Liaoning

Reviews

8.0

Very good

Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

9.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Melissa, Inwood

Liked: Cleanliness, staff & service, property conditions & facilities
Hard Rock Hotels are always interesting to see what they have in the way of star's clothing, etc. I enjoyed hearing a lot of songs that I hadn't heard for years.
Stayed 15 nights in Aug 2021

6/10 Okay

Chenguang

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pretty rock, but not for luxurious expectations.
The overall score from me will be 3.5. I spent two nights at a junior suite, the view and decor are nice. But at the same time, you could’ve pick a luxurious hotel at a similar price. Yes, Hard Rock fits its name, but its a distance away from luxurious. The most disappointing things that have happened to me during my stay is the service. The daily maid refused me at first for a request for new beddings. Although she did change the beddings, she still insisted it was the hotel rule to change beddings only once per 3 days. The guitar service is pretty cool and one of the best things they have to offer. A 3,000 CNY deposit is required during your usage of any instrument. Although the retrieving part wasn’t so pleasant. I had to wait for an extra 20 mins to wait for the concierge to pick it up. Yes, I had to, as they don’t allow guests to bring down the instruments by themselves. Without any notice, the restaurant refused my room service order without noticing me. I waited for 40 mins only to find they were unavailable for the night, as they were occupied by the Halloween parties. They could have told me 40 mins earlier when I placed my order! I had to stay hungry for another 30 mins to get my MCD delivery. I had a burger from room service the night before and it was average. So good for a hungry man but maybe not so close to one of those top-rated burgers. Speaking of burgers, it’s a shame that the hotel doesn’t come with a Hard Rock Cafe.
Stayed 2 nights in Oct 2020
Response from MarCom Department on 18 Nov 2020
Hi Hard Rocker, many thanks for your recent stay at the Hard Rock Hotel Dalian. It is through with regret that we read of your dissatisfaction as regards to the service provided by daily maid, concierge and room service. We do apologize for these laps of service which were clearly not in line with the hotel’s overall service level. Rest assured that we will be reviewing this process and arrange staff training on service skills accordingly. We would be delighted to have the opportunity to welcome you back to the Hard Rock Hotel Dalian in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid option in Dalian
Pretty new hotel located in front of the beach. Tasty dinner options in the restaurant in the hotel. Area a bit deserted especially off the season. Around 5 minutes by taxi to the nearest metro station. Staff was very nice.
Stayed 3 nights in Sep 2021