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“I had one of the worst travel experiences at Hotel Lorenzo. I prepaid for a 3-night stay because I traveled to Texas for a skincare conference, and when I arrived around 10 PM after a long trip, they refused to let me check in because I did not have a physical credit card for incidentals. My wallet had been lost, and I explained the situation multiple times. The room was already fully paid for, and I had identification and proof of payment, but they showed absolutely no compassion or willingness……

“地上一层一进去公共区域 和走道 都是臭地下管道臭味 而且里面房间也是臭水管味 真的很臭”

“Magnificent from top to bottom. Fabulous amenities, restaurants and staff.”

“Amazing view”

“Clean rooms and lobby, nice staff. Over use of wall mounted air fresheners to the point of being offensive. Coffee shop open only limited hours. ”

“good”

“The environment is very quiet, dining is very convenient, and special dining seats are prepared for infants and young children. Very thoughtful service. There is a refrigerator and a microwave in the room, which can heat milk for infants and young children.”

“The facilities in the room are the most complete, including a TV, refrigerator, microwave, coffee maker, safe, desk and chairs, and a leather luggage rack. The curtains provide excellent blackout, and it's very quiet outside. Breakfast includes scrambled eggs, grilled meat patties, waffles, milk, coffee, apples, cereal, and more. A very nice hotel—we'll stay here again next time we come to Dallas.”

“The property looked rundown, filthy and I honestly didn’t end up staying there because, as a single female traveler, I did not feel safe. I am working with Expedia to get a refund and the property will not return calls to Expedia. DO NOT BOOK HERE!”