2/10 糟糕
Keely
与家人及幼儿出行
2026 年 3 月 9 日
不满意：清洁度、服务设施、住宿条件和设施
I booked a handicap room through Expedia. When we arrived, the man at the desk said that all of the handicap room were full & the one they had me in was not wheelchair accessible. We asked if they have a shower bench that i could use in the bathtub & he said, yes. We said that room would be ok & we could make it work if they had a shower bench. He said, "let me get that ready for you & you can come get it." 😏 So, we go up to the room & my husband went down after quite some time to get the chair. They guess they don't have a chair. It's already being used. (No call up to the room to let us know) The next morning we went to call to the desk to see if it was possibly available & the phone doesn't even have a cord connected to the wall! (Explains why we didn't get a call about the bench... maybe) we stopped at the desk to speak with the manager who was extremely apologetic & tried to make the experience right by moving us to an accessible room for our second night. While my husband went to pack, she discovered that room had a hole in the shower making it inoperable. So, she put us in a different room that has more room, but when we got to the room, it hadn't been cleaned. She has the room cleaned while we left to eat. Luckily, I had my husband with me on this trip or it could have been a very dangerous situation because there were no bars next to the toilet, not enough room to get close enough to the bed, & no way to access the shower. It was a frustrating trip!
Keely
2026 年 3 月入住 2 晚
