Lots of items listed as being povided were not there. When asking for them was told I was 'high maintenance'. When I said they were listed as being there I was told Jennifer had 'no patience' with me. All my emails to her were polite, her replies were certainly not. She did eventually apologise for the 'no patience' remark. No fire extinguisher, no first aid kit, no iron or ironing board (the items I was asking for), no safe. Many things were not working properly: ice maker, dishwasher, waste disposall. The apartment was certainly not clean, long dark hairs in sinks and cutlery drawer, dirty crockery put away. Some directions to the apartment on the complex would help when arriving in the dark, no information given about anything.The apartment could be great but needs a lot of work and a better attitude from Jennifer. I did report this to VRBO whilst there, asking that they review the emails, their response was that it was not the behaviour that was acceptable from their hosts. They have a complaint raised and advised to to put all of this in my review. Everything can be confirmed by the emails between myself and Jennifer.
