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关于西威利智选假日套房酒店 - IHG 旗下饭店的点评

2.5 out of 5
西威利智选假日套房酒店 - IHG 旗下饭店
630 Sanden Boulevard, Wylie, TX

点评

8.0

很好

10 分 - 超赞。138 条好评，共有 270 条点评" "
8 分 - 还可以。59 条好评，共有 270 条点评" "
6 分 - 一般。31 条好评，共有 270 条点评" "
4 分 - 很差。16 条好评，共有 270 条点评" "
2 分 - 糟糕。26 条好评，共有 270 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Haitao

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
NOT TOO BAD
2022 年 5 月入住 2 晚

10/10 超赞

cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay
2024 年 4 月入住 2 晚
General Manager 于 2024年05月23日 的回复
We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Jeannette

First time staying at a Holiday Inn Express and wil definitely stay at this hotel in the future and other locations. The amminities were great. Thanks
2024 年 4 月入住 2 晚
General Manager 于 2024年05月23日 的回复
Thank you for taking the time to let us know about your recent stay. We greatly appreciate you. I have shared your comments with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay. Everything was clean and the staff was very friendly.
2024 年 4 月入住 5 晚
General Manager 于 2024年04月18日 的回复
We would like to thank you for taking the time to give us your feedback. It’s wonderful to know that our staff provided such great service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have shared your comments with my staff, and they join me in thanking you for your kind words. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the Wylie area.

10/10 超赞

casey

2024 年 3 月入住 2 晚
General Manager 于 2024年04月18日 的回复
Thank you for taking the time to rate your stay with us. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We greatly appreciate the 5 star rating and look forward to continue to provide you with exceptional customer services on your next visit to the Wylie area.

10/10 超赞

Erica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy and quick check in
2024 年 3 月入住 1 晚
General Manager 于 2024年03月29日 的回复
I want to start off by thanking you for having chosen our hotel for your accommodation needs and providing us with your feedback; as we love when we have Gold members with IHG stay at our property. It was wonderful to hear that our staff provided you with a quick and easy check in. I have shared your comments with the staff, and they join me in thanking you for your kind words. We hope you will continue to make this your home away from home on your next visit to the Wylie area.

8/10 还可以

Tesfamariam

满意：清洁度、员工和服务、住宿条件和设施
V
2024 年 3 月入住 3 晚
General Manager 于 2024年03月29日 的回复
Thank you for taking the time to rate your stay with us. We greatly appreciate the 4-star rating and look forward to continuing to provide you with exceptional customer services that will allow us to receive a 5 star on your next visit to the Wylie area.

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 6 晚
General Manager 于 2024年03月6日 的回复
We would like to thank you for taking the time to give us your feedback. It’s wonderful to know that our staff provided such great service. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have shared your comments with my staff, and they join me in thanking you for your kind words. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the Wylie area.

10/10 超赞

Douglas

满意：清洁度、员工和服务、住宿条件和设施
Quiet area
2024 年 2 月入住 1 晚
General Manager 于 2024年02月26日 的回复
We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Jason

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
General Manager 于 2024年03月6日 的回复
We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Amrik

2024 年 1 月入住 2 晚
General Manager 于 2024年03月6日 的回复
We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Danielle

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The late night staff were very kind and one gentleman was training another younger gentleman. He was very patient and attentive to both getting us checked in and training a new staff member ❤️
2023 年 12 月入住 1 晚
General Manager 于 2024年03月6日 的回复
We would like to thank you for taking the time to provide us with wonderful feedback regarding your recent visit to our property and we greatly appreciate you. Thank you for taking the time to rate your stay with us. We greatly appreciate the 5 star rating and look forward to continuing to provide you with exceptional customer services that will allow us to receive a 5 star on your next visit to the Wylie area.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Phillip

与家人出行
满意：清洁度
不满意：员工和服务
2023 年 12 月入住 3 晚

8/10 还可以

Lewis

与家人及幼儿出行
满意：服务设施，员工和服务
2023 年 12 月入住 2 晚

4/10 很差

Diane

The bathroom smelt like sewer every day. The shower was filthy. The wall behind the toilet looked like it had water damage. It was bubbled and peeling. The elevator was not working - wasn't stopping at the 2nd floor. Your employee at front desk wanted to put us in tge 2nd floor when there were rooms available on the 3rd floor. We rode the elevator once and it jerked when reaching the 3rd floor and the door did not automatically open. We started pushing buttons and eventually it opened. At least the bed was comfortable.
2023 年 12 月入住 4 晚

10/10 超赞

Jason

2023 年 12 月入住 1 晚

8/10 还可以

Douglas

满意：清洁度、员工和服务、住宿条件和设施
Clean and comfortable. Nice hot breakfast included! I would stay there again
2023 年 12 月入住 1 晚

8/10 还可以

Janine，Claremont

满意：住宿条件和设施，员工和服务
It’s nice and comfortable. Staff is pleasant. Breakfast used to be much better
2023 年 11 月入住 5 晚

2/10 糟糕

Michael

商务旅客
不满意：员工和服务
2023 年 10 月入住 3 晚

6/10 一般

Susie，Wharton

2023 年 8 月入住 2 晚

8/10 还可以

Anastacio

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy and relaxed stay.
Quick family trip.
2023 年 10 月入住 3 晚

10/10 超赞

casey

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 10 月入住 1 晚

10/10 超赞

shane

2023 年 10 月入住 1 晚

10/10 超赞

Shirley

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay, great breakfast
The entire staff was helpful and friendly. The hotel was clean and breakfast was very tasty and filling. The beds frames were VERY noisy so every time one of us turned over the other would wake up. The door squeaked loudly when open or closed and didn’t latch so we had to check it each time we used it.
2023 年 10 月入住 1 晚

6/10 一般

gerald

与家人出行
满意：员工和服务
Room was large, quiet, beds clean and comfortable, towels clean....breakfast was plentiful and good. Staff was great. * Now for the liw side. Pool bottom was slippery with algea. Gym was good but water dispenser was filthy and the drip tray was growing molds. All carpets on 3rd floor were filthy and stained, our room was OK. the blinds in our room was broken and stuck shut, we could not see out our window. Ice machine on 3rd floor was not working.
2023 年 9 月入住 1 晚

8/10 还可以

Gerardo

2023 年 9 月入住 1 晚

2/10 糟糕

John

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked that it was near my daughter. I did not like that it did not live up to the Holiday Inn reputation. It was dirty and crawling with cockroaches. Breakfast ran out an hour before it was to be finished. They clean the rooms every 5 days and when we asked if they could at least clean the bathroom she sis it would not be able to be cleaned today but would clean it tomorrow, they never did. We registered 4 people and got towels for 2. The pool was filthy and not able to be used. Broken elevator. Dirty carpets… filthy. Garbage cans in the hall over flowing and roach infested.
2023 年 9 月入住 4 晚

8/10 还可以

Melissa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Won’t stay again
When we arrived, our room was dirty and smelled like wet dog. There were stains on the sofa bed and a considerable amount of trash under it. There were ants all over the room. The front desk clerk said there was nothing she could do, as she was the only staff member there. We had to spend the night in the room. Ants got into our things. We asked to borrow a vacuum, and tried to vaccum them up ourselves. The next day we were given a new room. It was cleaner, but still smelled like wet dog. The carpets throughout the common areas are in desperate need of cleaning. The breakfast staff were friendly and helpful. We won’t stay there again.
2023 年 9 月入住 2 晚

10/10 超赞

mohammed

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚

8/10 还可以

Leslie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It’s Decent
I have stayed in several rooms at this facility. The facility is pretty clean, with exception of spills on carpet in the hallways. Staff is always friendly. There are some minor things that need to be fixed, however, these things are usually because of damages done by guests. Overall it’s a 7/10. It’s a good location, majority clean and as a single female traveling, I feel safe.
2023 年 8 月入住 1 晚

8/10 还可以

Kimberly

满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚

10/10 超赞

Robert

商务旅客
满意：住宿条件和设施，服务设施
Great place to stay around Wylie/Plano East area. Clean, quiet and convenient.
2023 年 8 月入住 1 晚
Guest Services Mgmt. 于 2023年08月19日 的回复
Dear Mr. Crews,Thanks for sharing your positive review of our hotel. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.Sincerely,Guest Services Mgmt.

2/10 糟糕

Kelvin

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bed make noise. Its disturbed our sleep. Report the issue to the staff. Nothing fixed or move us to different room
2023 年 8 月入住 1 晚
Guest Services Mgmt. 于 2023年08月16日 的回复
Dear Valued Guest,I would like to take this opportunity to thank you for reviewing your recent stay .Your feedback is extremely valuable and we sincerely apologize for the dissonance faced. Our staff has taken the time to address the issues you faced. We look forward to the pleasure of possibly welcoming you back for a flawless stay in the future.Sincerely,Guest Services Mgmt.

10/10 超赞

Lisa

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
Staff was nice
2023 年 8 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Ms. Alvarado,Thank you for your positive feedback. We look forward to serving you again in the future.Sincerely,Guest Services Mgmt.

8/10 还可以

mary

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Ms. Barnes,Thank you for your review and we look forward to serving you in the future.Sincerely,Guest Services Mgmt.

6/10 一般

Dan

与家人出行
Overall, the hotel was fine. Having stayed at mini Holiday Inn expresses in the past this one just seems to be a little off. The breakfast lacked any yogurt or much fruit at all each morning. Even though we stayed five nights and asked for the room to be cleaned up a bit on three different occasions it did not occur. Finally one day, they did pick up the garbage but then after removing our towels did not replace them. My wife and I had to go to the front desk to get towels when we return to our room at 10 PM at night. The hotel was not very busy during our stay, so we were surprised that there was not more attention to detail. It seemed that some of the staff might live at the hotel and often times we could find what appeared to be some of the family sitting in the hallways to talk on the phone. These events occurred later in the night and could be heard through our door. We will continue to stay at Holiday Inn Express hotels, but would not choose this particular location if we returned to that area.
2023 年 7 月入住 4 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Mr. Parker,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority and we have taken steps to address these issues. We hope that you will give us another chance to serve you in the future.Sincerely,Guest Services Mgmt.

2/10 糟糕

Corey

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stained on walls and carpet. Breakfast was hard and stale and no eggs were available during breakfast.
2023 年 8 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Mr. Cates,Thank you for taking the time to leave your feedback about your stay. We appreciate you bringing this to our attention and we are taking steps to improve our breakfast service. We are also working on improving the cleanliness of our common areas. We hope that you will give us a chance to serve you again in the future.Sincerely,Guest Services Mgmt.

10/10 超赞

Charles

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, helpful staff. Would recommend this motel.
2023 年 7 月入住 1 晚

10/10 超赞

Dan

满意：清洁度、员工和服务、住宿条件和设施
Great check in!
2023 年 7 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Mr. Parker, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Sincerely,Guest Services Mgmt.

10/10 超赞

Lawann

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Front desk agent was very nice. The room was nice, spacious and comfy. The breakfast was not good. There area was really nice.
2023 年 7 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Valued Guest,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We are taking steps to improve our breakfast service. We hope to serve you again in the future. Have a wonderful day!Sincerely,Guest Services Mgmt.

6/10 一般

Cheryl

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
2023 年 7 月入住 3 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Ms. Franks,Thank you for taking the time to review our hotel. We look forward to you staying with us again in the future.Sincerely,Guest Services Mgmt.

6/10 一般

Halefom

满意：员工和服务
2023 年 7 月入住 2 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
We thank you for your much-valued feedback. We apologize profusely for any inconveniences you faced during your stay with us.Sincerely,Guest Services Mgmt.

4/10 很差

VALERIE

2023 年 7 月入住 2 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Ms. Hlavaty,We appreciate you taking the time to give us the latest impression of the stay with us. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. We apologize for the dissonance faced. Sincerely,Guest Services Mgmt.

2/10 糟糕

Thomas，shreveport

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Dirty rooms, dirty walls carpets are stained. They have the air conditioner in the hallways shut off on all the floors except the first floor they did not clean our room in between days they purposely did certain things to save money, and in return made my stay very uncomfortable.
2023 年 6 月入住 2 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Mr. Raymond,Thank you for your feedback concerning your stay. Our hotel policy states that we do not service rooms every day unless requested by the guest. I apologize if this was not explained at check-in. We are working to make improvements regarding the cleanliness and comfort of our hotel. We hope that you will consider staying with us again in the future.Sincerely,Guest Services Mgmt.

8/10 还可以

Iram

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Na
2023 年 6 月入住 2 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Valued Guest,We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.Sincerely,Guest Services Mgmt.

10/10 超赞

Sara

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Friendly and accommodating staff Delicious breakfast Clean rooms
2023 年 6 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Ms. AndersonWe’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!SIncerely,Guest Services Mgmt.

10/10 超赞

Robert

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
AWESOME!!!
2023 年 6 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Mr. Thomas,We’re so happy to hear you had a great experience at our hotel. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,Guest Services Mgmt.

10/10 超赞

Erica

满意：住宿条件和设施，员工和服务
2023 年 6 月入住 1 晚
Guest Services Mgmt. 于 2023年08月12日 的回复
Dear Ms. UgaldeThanks for sharing your positive review of our hotel. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company.Sincerely,Guest Services Mgmt.