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The room was dirty, the refrigerator had left over food inside it from a prrevious guest. The bath tub enamel was worn away and mold around the tub edge. The bathroom was also missing base board molding. The toaster didnt work and was unable to toast a bagel.. The staff was friendly.
Mary
Stayed 1 night in Apr 2024
4/10 Poor
Tami
Travelled with partner
19 Apr 2024
Not in a good area. Old but renovated. Air conditioner/heater stunk up the whole place.
The posting is false. The property is not connected to a convention center. The property is dated and feels unsafe. The front side is not being booked at all only the back. The trash of old room items is piled back there. I booked 2 rooms, my non-smoking room smelled like smoke. The door had gaps in it through which sunlight filtered in. I planned for my teenagers to have one room and I the other, but we didn't feel safe enough to do that. After, I killed a bug in the window and found black specks in the bed, we left. We stayed no more than an hour. They should be ashamed to not offer a refund for such a short, unsatisfactory experience. I just wasted my money. I drank a mountain dew and completed the rest of my trip. I certainly couldn't stay there.
We checked in to the hotel around 1:30am. After taking a very long time to look up my reservation, I was given keys to one room that apparently already had someone in it and had to return to the front desk for another long process to get another room.
We went to check the room out before unloading the car only to find several BUGS under the bed mattress. We immediately returned to the front desk and requested a refund as it was now after 2am and we needed to find a place with no bugs. There was also another customer at the front desk requesting a refund due to being assigned TWO different rooms with bugs. We were denied a refund and were told we could try another room but we did not want to waste time on another likely bug infested room so we left to find another hotel. Quality Inn has denied both our refund request in person and the request for a refund made through Expedia. They claim to have a no refund policy with NO exceptions…. including bugs in the rooms. DO NOT RECOMMEND.
The lobby was the most updated. The room wasn't nasty, but certainly didn't feel clean, by any means. There were spider webs in the corners...there was a weird smell..and it just look like they "tried" to make it look updated. The concrete steps are in bad shape and infested with some kind of bugs. The breakfast was satisfactory. The fact that there was only 1 ice machine and its location, was quite inconvenient. Most likely wouldn't choose to stay here again.
When i first arrived i was told that the hotel is currently under construction for remodel. I though ok, no problem.
The first room i was given after driving around to the backside, we noticed the room door was wide open and a light was on in the back of the room. I assumed the bathroom light. I was alone with my daughter and was not comfortable entering the room in the dark on the backside of the hotel.
The second room we were given was upstairs. We went up there door was closed but we noticed we could push it right open. The door would not latch or lock.
The front desk clerk then offered a room that was just canceled and fully remodeled on the front side of the hotel. The clerk walked me to the room and there were tint roaches scurrying when we opened the door and turned the lights on.
Needless to say, i #1 didnt feel safe there and #2 did not want to lay down among the roaches and possibly even bring them home.
Cable TV, not good channels. The sheets were very dirty, the room smelled very bad, the bathroom took a long time to fill the tank, my daughters woke up with pimples, bites, maybe the beds had fleas, I won't stay there again.
Staff very friendly and professional. Renovations will reallly help.
George
Stayed 1 night in Oct 2023
Response from Kathy on 10 Oct 2023
Thank you George, a positive review is always great to see. We look forward to serving you again in the future.
10/10 Excellent
Keith
6 Oct 2023
The room rate was excellent, room was very clean and comfortable but without frills. Exterior seems to be under construction/repair. Otherwise perfect for getting a good nights sleep, shower and breakfast at a great price
Keith
Stayed 1 night in Oct 2023
Response from Kathy on 10 Oct 2023
Hi Keith, thanks for the positive review. Our staff works very hard and love to see these types of returns.. We look forward to see you again in future.
This facility needs extreme renovation. There was an big gap between ceiling and wall in my room. You could see daylight all around the closed door. There was a huge dust covered spider web in the front corner of the ceiling. The tub had chips in the enamel and no stopper. There were stains running down the wall behind the mini-fridge I went to the store and purchased cleaners to clean and sanitize the room. I only stayed because my room was prepaid and I was not prepared to go somewhere else. Another visitor staying in the same hotel told me that their room had gaps in the ceiling also. I will never stay there again. Can't believe this is a Wyndham property! :-((
Carrie
Stayed 2 nights in Sep 2023
Response from Kathy on 10 Oct 2023
Hi Carrie, thank you for letting us know about your stay. My sincerest apologies that your room did not meet your standards. Renovations are in progress and these issues with be address. Once again thank you for your time and we hope to better serve you in the furture
10/10 Excellent
Oscar
19 Sept 2023
Oscar
Stayed 1 night in Sep 2023
Response from Kathy on 21 Sept 2023
thank you Oscar for letting us know about your stay. It is always nice to see a positive review. We look forward to serving you again in the future.
Dirty room stinks hard to sleep, cockrarach in the room, the faucets likinin the carpet. The mattress in bad shape in one side Stinks also. the carpet Stinks, dirty walls.
Tisbis a ghetto hotel, chip and ugly, breakfast its a joke
Juan
Stayed 2 nights in Sep 2023
Response from Kathy on 21 Sept 2023
Thank you, Juan for letting us know about your stay. We apologize that your room did not meet your standards. We hope to better serve you in the future
Sheets had stains.....niosy outside.....scared to death as there were "creepy" men hanging around outside drinking....terrified with these rooms on the outside and felt totally unsafe by not being inside a building. Felt as if it was easy to be broken into the room....Frightened all night & got no sleep.....
Would have gone somewhere else but no rooms available.
Michael
Stayed 1 night in Sep 2023
Response from Kathy on 21 Sept 2023
Hi Michael, I am so sorry that you were frightened by our guest here working a construction sight, Please let the front desk know, at any hotel you go if you have issue with other guests. We will be happy to take care of the problem. We hope you have safe travels.
8/10 Good
janne
Travelled with partner
14 Sept 2023
Disliked: Property conditions & facilities
Room was old. Had placed loose carpet squares down over tile. Slipping and moving didn’t even match. Sink faucet dripping. Bed was extremely hard., but you get what you pay for. I’ve stayed at Baymont before and nothing this run down.
janne
Stayed 1 night in Sep 2023
Response from Kathy on 21 Sept 2023
Hi Janne, thank you for taking the time to let us know about your stay. We hope to be renovating very soon which will cover all your concerns, We hope to better serve you in the future.
10/10 Excellent
ERIC, Westerville
29 Aug 2023
ERIC
Stayed 1 night in Aug 2023
Response from Kathy on 21 Sept 2023
Eric, thank you for the positive review. They never get old. Thanks again and we look forward to seeing you in the future.
Carlos, thanks for taking the time to let us know about your stay. We apologize that your room did not meet your standards. We hope to better serve you in the future.
Taeuk, thank you for letting us know about your stay. My apologies that your room did not meet your expectations. We will be working diligently to bring that 6 up and hope to better serve you in the future.
Thanks for taking the time to leave us a review. We are glad to see you took advantage of our amenities and look forward to your future visit with us! Thanks again, have a wonderful day.