Evansville Deaconess Cross Pointe Gym Hotels

"The hotel was vey clean and room was great. My problem is how the assistant general manager, Kimberly Wiseman treated us a check in. We showed up at 2pm knowing we might not be able to check in until 3pm if the rooms weren't ready. The kind lady at the desk said the rooms are ready but that she was sorry but management won't let her check us in because we booked through Hotels.com. I asked to speak to management. Kimberly came to the desk with an attitude. I explained to Kimberly that I'm an HHonors members and the rooms are ready. She said it doesn't matter that since I used a 3rd party to book they wouldn't afford us any HHonors benefits. She said they don't want people using Hotels.com or any other 3rd party booking service. She moved the check in time up to 2:30p from 3p and then sat at the front desk computer doing absolutely nothing while we all sat in the lobby watching Kimberly do nothing until 2:30p when she checked up in. There are many other nice hotels in the area which we will be using the next time were in the area thanks to Kimberly."

"Room was clean and comfortable, staff very friendly. At check in the tv in our room was broken and they said they would it have it replaced later that evening, but it was the next afternoon before it was taken care of. However, after we checked out, the manager reached out to me and apologized for the inconvenience and refunded me for part of our stay."

"The hotel smells bad."

"Great people when we visited and room was nice. Only concern was I contacted them over a matter after we left they just shrugged it off and acted like it was no big deal"

"Good location, newly opened so furnishing and finishes were fresh and clean."

"nice place, just a heck of a walk from garage to hotel check in and then room."

"The staff was awesome. The lady at the front desk was very friendly and helpful. The facility was nice, clean and in good repair. The breakfast was above average for a hotel buffet. The only downside was the parking charge that we did not know about. Saw nothing when we booked the room about it"

"Great stay"

"The hot tub was great. There were flickering light fixtures above the sink. When we were trying to relax in the hot tub there were very loud teenagers roughhousing, running, and diving etc which wasn’t pleasant. Breakfast was great."