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Reviews of Tru by Hilton Deadwood, SD

2.5 out of 5
Tru by Hilton Deadwood, SD
372 Main Street, Deadwood, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Russell E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property with everything one would need on site. Easy walk to historic district. Good base to explore the Black Hills, Rushmore, Wind Cave and Badlands. Deawood is a cool village!
Stayed 2 nights in Apr 2024
Response from Beth, AGM on 12 May 2024
We thank you for staying with us during your visit to Deadwood! We appreciate the great review!

10/10 Excellent

Breanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Tru. It is clean and quiet and a short walking distance to the main business road.
Stayed 2 nights in Apr 2024
Response from Beth, AGM on 15 Apr 2024
We thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There was little spatters of something on the headboard . It may have been spray cleaner that didnt get wiped off. Lots of QR codes for instructions. You kind of need a smartphone to stay there
Stayed 2 nights in Apr 2024
Response from Beth, AGM on 15 Apr 2024
We thank you for staying with us and taking the time to write a review for our hotel, we appreciate it!

10/10 Excellent

Ian

Stayed 4 nights in Apr 2024
Response from Tru Front Desk on 3 May 2024
Thank you for your review! We hope to see you again soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Beth, AGM on 3 Apr 2024
We thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Tru Front Desk on 26 Mar 2024
Thank you for your review. We hope to see you again!

10/10 Excellent

Laura

Travelled with group
Liked: Amenities
Friendly clean
Stayed 2 nights in Mar 2024
Response from Beth, AGM on 21 Mar 2024
We thank you for staying with us and taking the time to review our property, we appreciate it!

6/10 Okay

Janette

Travelled with partner
Convenient location…decor, felt cold and bleak
Stayed 2 nights in Mar 2024
Response from Beth, AGM on 16 Mar 2024
Thank you for staying with us and taking the time to give us your honest feedback, we appreciate it!

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here many times. Tru is a sleek, modern hotel that is a floor above Cadillac Jack's casino. There are a variety of restaurants on the main floor too. Also, when you stay at Tru, you have access to another motel's infinity pool that looks out to the hills. There is a charge for parking - $15 a night but at least it is underground, if desired.
Stayed 3 nights in Feb 2024
Response from Beth, AGM on 5 Mar 2024
We thank you for staying with us and taking the time to write this detailed review, we appreciate it!

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an odd noise the in the room the whole time.
Stayed 3 nights in Feb 2024
Response from Beth, AGM on 28 Feb 2024
We thank you for staying with us and taking the time to review our hotel.

10/10 Excellent

Denise, Torrington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and you really had everything you needed conveniently!!
Stayed 2 nights in Feb 2024
Response from Beth, AGM on 21 Feb 2024
This is so great to hear! We love when our guests have an enjoyable visit with us, safe travels and hope to see you again soon!

10/10 Excellent

Gloria

Stayed 3 nights in Feb 2024
Response from Beth, AGM on 21 Mar 2024
Thank you for staying with us and taking the time to leave us this great review!

10/10 Excellent

Geri

Liked: Staff & service, property conditions & facilities
Great value. Perfect location, clean
Stayed 3 nights in Feb 2024
Response from Beth, AGM on 17 Feb 2024
Thank you for staying with us and taking the time to write a great review for our property, we appreciate it!

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Beth, AGM on 12 Feb 2024
Thank you for staying with us and taking the time to give us your honest feedback.

2/10 Terrible

Blendon

Stayed 1 night in Feb 2024
Response from Beth, AGM on 21 Mar 2024
We are sorry to hear you didn't enjoy your stay with us, when you are back in the Black Hills, please give us another try!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Beth, AGM on 7 Feb 2024
We thank you for choosing us during your visit to Deadwood, we hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Beth, AGM on 4 Feb 2024
Thank you for staying with us and taking the time to review our hotel, we appreciate it!

10/10 Excellent

Nolan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth, AGM on 4 Feb 2024
Thank you for staying with us and taking the time to review our hotel, we appreciate it!

2/10 Terrible

Becky

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth, AGM on 31 Jan 2024
Thank you for staying with us and taking the time to review our property, we appreciate it!

8/10 Good

Lisa, Box Elder

Stayed 1 night in Jan 2024
Response from Beth, AGM on 31 Jan 2024
We thank you for choosing to stay with us during your visit to Deadwood, we hope to see you again soon!

10/10 Excellent

Shawn

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Beth, AGM on 18 Jan 2024
We thank you for choosing to stay with us during your visit to Deadwood, we hope to see you again soon!

8/10 Good

MISTY

Travelled with partner
Stayed 2 nights in Jan 2024
Response from Beth, AGM on 14 Jan 2024
We thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since it doesn't tell you anywhere in the app, this is a CASINO property. You will need to go to the 2nd floor to access TRU. Great experience here. I LOVE my Hilton stays!
Stayed 1 night in Jan 2024
Response from Beth, AGM on 14 Jan 2024
We thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beth, AGM on 14 Jan 2024
We thank you for staying with us and taking the time to review our property, we appreciate it!

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great venue; for being pet friendly wasnt very pet friendly in regards to potty area
Stayed 1 night in Dec 2023
Response from Beth, AGM on 5 Jan 2024
We thank you for staying with us and taking the time to give us your feedback, I will certainly pass this along to the property GM. We hope to see you again soon!

10/10 Excellent

Joseph, Glenburn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 2 nights in Dec 2023
Response from Beth, AGM on 28 Dec 2023
We thank you for staying with us and taking the time to review our property, we appreciate it!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, fun location! Always a good stay.
Stayed 2 nights in Oct 2023
Response from Beth, AGM on 14 Dec 2023
Thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Mylynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a get away.
Tru ar Cadillac Jacks is a great no-frills hotel. The bed was comfortable, but the pillows were not the best for me. Other than that, no complaints. The hotel is a great location and the trolley is easily accessible to ride to downtown.
Stayed 3 nights in Dec 2023
Response from Beth, AGM on 14 Dec 2023
We thank you so much for choosing to stay with us during your visit to Deadwood, we appreciate you taking the time to review our property!

8/10 Good

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth, AGM on 11 Dec 2023
We thank you for staying with us and taking the time to review our property, we appreciate it!

6/10 Okay

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to pay for parking
Stayed 1 night in Dec 2023
Response from Beth, AGM on 10 Dec 2023
We thank you for staying with us and taking the time to review our property, we appreciate it.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Beth, AGM on 5 Dec 2023
We thank you for choosing to stay with us during your visit to the black hills, we hope to see you again soon!

10/10 Excellent

Mark

Stayed 3 nights in Oct 2023
Response from Beth, AGM on 22 Nov 2023
We thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Had a great weekend stay. Checking in was easy, the room was nice and the bed was very comfortable
Stayed 2 nights in Nov 2023
Response from Beth, AGM on 22 Nov 2023
This is great to hear! We thank you for staying with us and hope to see you again soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything was perfect
Stayed 3 nights in Nov 2023
Response from Beth, Hotel AGM on 18 Nov 2023
Awesome! We thank you for staying with us and taking the time to review our hotel, we appreciate it!

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay there again
1. **Parking**: I was charged $15 for parking, yet found it challenging to locate a spot, having to drive around for approximately 20 minutes. It seems more efficient and guest-friendly to have designated parking areas specifically for hotel guests. 2. Underground Parking Navigation**: The underground parking structure can be confusing, particularly where it leads to a dead-end without a turnaround point. I would suggest installing clear signage indicating these dead-ends to enhance the ease of navigation and prevent inconvenience. 3. **Room Ambiance**: The room's lack of carpeting imparted a somewhat sterile atmosphere. Additionally, the accent wall was quite bright, contributing to an overwhelming sense of brightness in the room. A softer, more muted color scheme might enhance comfort and relaxation. 4. **Window Accessibility**: Unlike some other hotels (e.g., MGM Grand in Las Vegas), the windows in the room were sealed, which I found contributed to a feeling of claustrophobia and affected the air quality. Allowing the windows to open slightly could significantly improve the room's ambiance. 5. **Maintenance and Cleanliness**: I noticed several marks and stains on the walls, and a lampshade near the TV had visible yellowing stains. These issues detract from the overall cleanliness and upkeep of the room.
Stayed 1 night in Nov 2023
Response from Beth, AGM on 13 Nov 2023
We thank you for staying with us and taking the time to give us your feedback, we appreciate it.

8/10 Good

Lynette

Stayed 1 night in Nov 2023
Response from Beth, AGM on 3 Dec 2023
Thank you for staying with us and taking the time to review our property, we appreciate it!

8/10 Good

Peter

Stayed 1 night in Nov 2023
Response from Beth, AGM on 3 Dec 2023
Thank you for staying with us and taking the time to review our property, we appreciate it!

8/10 Good

Elliott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was happy with the stay but didn't understand what the extra $47 charge was for.
Stayed 3 nights in Oct 2023
Response from Beth, AGM on 3 Nov 2023
Thank you for staying with us and taking the time to review our property. The 47 is for parking.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff! Very nicely maintained definitely would stay there again.
Stayed 2 nights in Oct 2023
Response from Beth, AGM on 30 Oct 2023
We thank you for choosing to stay with us during your visit to the Black Hills, we hope to see you again soon!

10/10 Excellent

Sabreena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable and relaxing can't wait to stay here again!!!
Stayed 1 night in Oct 2023
Response from Beth, AGM on 30 Oct 2023
We thank you so much for choosing to stay with us during your visit to the Black Hills! We look forward to seeing you again soon!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Beth, AGM on 30 Oct 2023
Thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet! Nice water and ice options!
Stayed 1 night in Oct 2023
Response from Beth, AGM on 26 Oct 2023
Thank you for staying with us and taking the time to review our property, we appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Beth, AGM on 21 Oct 2023
We thank you for staying with us and taking the time to leave a review for our property, we appreciate it!

10/10 Excellent

Tiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really great time staying at Tru by Hilton. It is located in a ver convenient place and has plenty of amenities available.
Stayed 2 nights in Oct 2023
Response from Beth, AGM on 16 Oct 2023
We thank you for choosing to stay with us during your visit to Deadwood, SD! We are so pleased you enjoyed your stay with us, we hope you visit again soon!

10/10 Excellent

JAMAR

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The delivery robot was pretty cool.
Stayed 1 night in Oct 2023
Response from Beth, AGM on 16 Oct 2023
Thank you for staying with us and taking the time to write a review for our hotel, we really appreciate it! We love our robot Benson, we are so happy the folks that stay with us are enjoying his service too!

6/10 Okay

Courtney

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Beth, AGM on 15 Oct 2023
Thank you for taking the time to give us your feedback, we appreciate it!

10/10 Excellent

Amrita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the casino and food places.
Stayed 1 night in Oct 2023
Response from Beth, AGM on 14 Dec 2023
We thank you so much for staying with us and taking the time to review our property, we appreciate it!

8/10 Good

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robots are the future.
Great stay. Quick overnight. Great breakfast bar. Loved the robots. Didn’t love the last minute $15 parking fee.
Stayed 1 night in Oct 2023
Response from Beth, AGM on 14 Oct 2023
Thank you for staying with us and taking the time to review our property.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with absolutely wonderful staff! We had a small problem arise and it was quickly taken care of by the front desk. Also, the breakfast was fabulous! Extremely convenient to downtown Deadwood.
Stayed 1 night in Oct 2023
Response from Beth, AGM on 14 Oct 2023
We thank you so much for staying with us and taking the time to write this wonderful review for our hotel, we appreciate it!

4/10 Poor

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
We were very surprised when at check in we were hit with a 15 dollar parking charge that was not mentioned earlier and then given a coupon that would give us a small percentage off on goods or services if we spent more money there. We will never stay there again.
Stayed 1 night in Oct 2023
Response from Beth, AGM on 10 Oct 2023
Thank you for staying with us and taking the time to give us your feedback, we appreciate it. Safe travels!