Americinn Deerwood hotels

"This place is amazing! The people are wonderful, like family actually. The property is clean and cozy. And it’s the perfect place to bring your family or just relax for two like we did. Best staycation ever! "

"Great service and accommodation "

"Lots to do nearby as far as shopping and eating. Friendly check-in. We would stay here again."

"The good: The bed was comfortable, the price is cheap, it was close to the hospital, the hot tube was working and warm, wifi was good, the entrance looks nice and the staff was friendly and accomodating (when they could be found). The bad: There is a musty smell throughout the place, the furniture is scratched up, only one channel came in on the television the coffee maker in the room was gross, furnace was not accurate with the temperature and the room was hot (with it set at 61, the middle of our Lindor Truffle's melted - they melt at 75), even when the furnace was turned off, it would automatically come on and keep the room hot. Staff could not be found to try to rectify any of the problems. Under the same circumstances we would stay again due to price and location, we would just make the same adjustments we did with this trip. We had a hdmi cable and a computer so just hooked it up to the television, bought some air freshners at the local Dollar General, and we turned the air conditioner on. If you go into it with the expectation of a low end budget place, then it will be fine."

"Wi-fi internet did not work, room was very clean. Staff was friendly but my first rewards card didn't work and I didn't get my 10 dollars free play."

"The Grand View Lodge website needs to be updated with what amenities will be available for what dates. We had expected to have lots of options avaliable to us during our stay for spring break, but there was only one pool open, two restaurants, no ice rink, no snowshoeing, no skiing, no sledding, and limited hours for the things that were open. The food at the pub was greasy and overpriced, the menus were inaccurate, and the pizza tasted like cardboard. And 12 year olds are considered "adults". I booked a couples massage for myself and my husband at Glacial Waters Spa and it was the worst massage experience of my life, especially for the price. My husband expressed similar sentiments as well. I notified the front desk of our disappointing experience. They had me fill out a comment card and they also emailed a manager because they said one was not avaliable for me to speak with at the time. The staff person said a manager would call me. It's been four days and no one has contacted me. Additionally, I was forced to pay full price for my husband's massage, and was only given 20% off my massage. The total cost was still almost $400. My massage therapist could have been any Joe off the street; she lacked basic massage skills, was noisy, chaotic, and did not actually massage my muscles but instead applied about 100 layers of lotion, which caused the sheets to stick to my body. I would like a full refund for this experience being a total waste of my time and my husband's time."

"It was ok, a lot of things weren’t working in the arcade, waterpark is a little outdated, bottom of the pool was dirty, breakfast staff in kitchen were rude. The room was nice and big and clean for the most part! It was fun however I wouldn’t spend 260 on one night ever again."

"Yes"

"The pool staff were incompetent. 1 staff member was sleeping on duty. Guests had to forcibly take tubes from each other to make them give them up due to lack of availability & poor "traffic control" on slides. Otherwise, the hotel staff was friendly & hotel was clean. Breakfast ran out of some items midway through, but it was adequate considering it was complimentary. "