前台

关于靠近德里机场的Arch Plaza酒店的点评

3 out of 5
靠近德里机场的Arch Plaza酒店
91 Bijwasan Rd, New Delhi, DL

点评

7.4

还可以

10 分 - 超赞。7 条好评,共有 22 条点评" "
8 分 - 还可以。6 条好评,共有 22 条点评" "
6 分 - 一般。5 条好评,共有 22 条点评" "
4 分 - 很差。2 条好评,共有 22 条点评" "
2 分 - 糟糕。2 条好评,共有 22 条点评" "

7.6/10

清洁度

8.0/10

员工和服务

7.8/10

服务设施

7.2/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

Angela

It is OK, convenient for street food and big street.
2023 年 12 月入住 1 晚
Anoop Modi 于 2024年01月20日 的回复
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.

8/10 还可以

matias

满意:员工和服务、服务设施、住宿条件和设施
Stayed three nights here. All the staff were extremely kind and hospitable and they had some excellent and quick food service. If you are traveling on a budget I would definitely recommend this hotel.
2023 年 11 月入住 3 晚
Praveen Kumar 于 2023年11月24日 的回复
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.

10/10 超赞

PILAR

2023 年 11 月入住 1 晚
Praveen Kumar 于 2023年11月10日 的回复
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.

10/10 超赞

Melissa Nicole Albertsen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful staff. Great experience.
2023 年 10 月入住 1 晚
Praveen Kumar 于 2023年11月10日 的回复
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.

2/10 糟糕

MADHUKAR

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
No good
2023 年 10 月入住 1 晚
Praveen Kumar 于 2023年11月10日 的回复
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Sorry once again for the inconvenience.

10/10 超赞

Melissa Nicole Albertsen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Visiting Delhi for a few days
Very serviceminded staff. I ate delicious indian food at hotell restaurant. Not too far from airport. Hotell taxi very good.
2023 年 10 月入住 2 晚
Praveen Kumar 于 2023年11月10日 的回复
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.

6/10 一般

c

满意:客房舒适度
不满意:清洁度
Not so great
I requested for non smoking room but could not get one. No hot water all day. Hygiene was not so great.
F32
2023 年 10 月入住 1 晚
Praveen Kumar 于 2023年11月10日 的回复
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Sorry once again for the inconvenience.

10/10 超赞

Pavleen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good
2023 年 10 月入住 1 晚
Praveen Kumar 于 2023年10月13日 的回复
Dear Guest, At the outset, I would like to thank you for sparing time and posting review. We are elated to read that you had a wonderful stay. Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . We are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon.

4/10 很差

keshab

不满意:清洁度、员工和服务、住宿条件和设施
A terrible place . 15-17km from airport. Can you believe a simple vegetarian food ( rice dal and a curry ) cost 500 INR. Room was terrible.
2023 年 10 月入住 1 晚
Praveen Kumar 于 2023年10月13日 的回复
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. Sorry once again for the inconvenience.

8/10 还可以

Kiyoshi

满意:员工和服务,清洁度
2023 年 9 月入住 1 晚
Anoop Modi 于 2023年09月17日 的回复
Dear Valuable Guest, Greetings from Hotel Arch Plaza...............!!! Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence.Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch Plaza New Delhi.Again, Thank you So Much...Thanks & RegardsAnoop Modi (Manager)Hotel Arch Plaza - New Delhi

8/10 还可以

Kiyoshi

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Anoop Modi 于 2023年09月17日 的回复
Dear Valuable Guest, Greetings from Hotel Arch Plaza...............!!! Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence. Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch Plaza New Delhi. Again, Thank you So Much...Thanks & Regards, Anoop Modi (Manager)Hotel Arch Plaza - New Delhi

6/10 一般

Divina

2023 年 9 月入住 1 晚
Praveen Kumar 于 2023年10月4日 的回复
Dear Guest. Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. With RegardsTeam Hotel Arch Plaza

2/10 糟糕

Kenneth

2023 年 8 月入住 2 晚
Praveen Kumar 于 2023年10月4日 的回复
Dear Guest.Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We have initiated corrective measures to prevent the re-occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving the customer experience Hope you will have a better experience in your next visit. With Regards Team Hotel Arch Plaza

4/10 很差

Ratnakar

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Dirty and nothing is maintained. It appears. The ac was dripping water on to the bed. Not a good place
2023 年 8 月入住 1 晚
Praveen Kumar 于 2023年08月21日 的回复
Dear Guest,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.

6/10 一般

Linda

满意:清洁度、员工和服务、住宿条件和设施
This hotel was clean and comfortable, and the staff were great. They were very helpful, one of the reception staff even going to the lengths of lending me his personal metro card so I could use the train! He also let me use his phone hotspot for the Internet as the internet was down during my stay due to storms. The only reason I have only given it 3 stars is the location. It was marked as being close to Delhi airport, and on Google Maps it said only 15 minutes. But due to the freeways not being finished, there was a lot of back and forth on dirt roads, and it took a long time to get anywhere. When I went into the centre of Delhi, I walked, then a bus, then walked again to Aerocity, then the Airport Express line into New Delhi station and the the metro around Delhi. It could be done, but it took 2 hours each way! Even from the airport itself it was difficult and took maybe 45min by taxi, (or logically about 1 hour by public transport). I understand it is not the hotel's fault the state of the roads, and I feel bad giving them a lower rating when they were so nice, but it was not a good location for trying to get around anywhere. Let's hope it improves in the future.
2023 年 7 月入住 4 晚
Praveen Kumar 于 2023年07月22日 的回复
Dear GuestGreetings from Hotel Arch Plaza-Airport!!!!At the outset, I would like to thank you for sparing time and posting the positive review. We are elated to read that you had a wonderful stay at Arch group of Hotels, New Delhi.Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations.We hope you keep rejoicing in our services. Thank you for the heartfelt patronage!Look forward to welcome you back soon.

10/10 超赞

Hina

满意:清洁度、员工和服务、住宿条件和设施
Ideal for a quick stop over.
2023 年 7 月入住 1 晚
Praveen Kumar 于 2023年07月20日 的回复
Dear GuestGreetings from Hotel Arch Plaza-Airport !!!!At the outset, I would like to thank you for sparing time and posting the positive review. We are elated to read that you had a wonderful stay with us.Our Team is thrilled to know that you enjoyed all our services, Your feedback has been shared with concern department . we are delighted that the hotel service standards were up to your expectations.We hope you keep rejoicing in our services. Thank you for the heartfelt patronage!Look forward to welcome you back soon.

8/10 还可以

Anurag

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice and comfortable stay near Delhi airport at reasonable price. Stayed first time here and it’s a good find, would consider for future trips as well.
2023 年 6 月入住 1 晚
Praveen Kumar 于 2023年06月26日 的回复
Dear Valued Guest,Greetings!!!We thank you for sharing your feedback and we are happy to read that you had a pleasant stay with us. It is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. Thank you too, for your encouragement which will make us strive harder for exceeding the expectations of our guests. The team and I thank you for the nice review and look forward to welcoming you back.Warm Regards,Hotel Arch Plaza (Team)

10/10 超赞

Zunnurain

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Praveen Kumar 于 2023年06月22日 的回复
Dear Guest,Thanks for your valuable feedback, our team will wait for your next visit.

8/10 还可以

TOMOHISA

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
UBERの住所が間違えており毎回修正が必要でタクシーを呼ぶ際に手間取るのが難点です。
2023 年 5 月入住 4 晚

8/10 还可以

SANO

2023 年 5 月入住 1 晚
Praveen Kumar 于 2023年06月13日 的回复
Dear Guest, Thanks for your valuable feedback. Our team will wait for your next visit.

10/10 超赞

STEVEN

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was very comfortable. The property was well kept. The staff was great and I enjoyed having access to a nice restaurant in the hotel.
2023 年 2 月入住 2 晚
Anoop Modi 于 2023年02月28日 的回复
Dear Valuable Guest, Greetings from Hotel Arch Plaza...............!!! Thank you for sharing your wonderful feedback with us. It was a real pleasure Reading the positive feedback of your recent experience. We were particularly happy to read that you had a flawless event and that all aspects were as per your expectations. Thank you for appreciating and positively highlighting the excellent service by the entire team. Your positive and valuable appreciation of our performance inspires this young, dedicated team to achieve even higher standards of service excellence.Thank you for making us your hospitality partner, we look forward to welcoming you back to Hotel Arch Plaza New Delhi.Again, Thank you So Much...Thanks & RegardsAnoop Modi (Manager)Hotel Arch Plaza - New Delhi